What to do if…
Warning! Before troubleshooting, disconnect the
mains plug from the mains socket.
Only a qualified electrician or competent person must do
the troubleshooting that is not in this manual.
Important! There are some sounds during normal use
(compressor, refrigerant circulation).
Problem
Possible cause
Solution
The appliance does not operate.
The lamp does not operate.
The appliance is switched off.
Switch on the appliance.
The mains plug is not connected to the
mains socket correctly.
Connect the mains plug to the mains
socket correctly.
The appliance has no power. There is
no voltage in the mains socket.
Connect a different electrical appliance
to the mains socket.
Contact a qualified electrician.
The lamp does not work.
The lamp is in stand-by.
Close and open the door.
The lamp is defective.
Refer to "Replacing the lamp".
The compressor operates contin-
ually.
The temperature is not set correctly.
Set a higher temperature.
The door is not closed correctly.
Refer to "Closing the door".
The door has been opened too fre-
quently.
Do not keep the door open longer than
necessary.
The product temperature is too high.
Let the product temperature decrease to
room temperature before storage.
The room temperature is too high.
Decrease the room temperature.
Water flows on the rear plate of
the refrigerator.
During the automatic defrosting proc-
ess, frost defrosts on the rear plate.
This is correct.
Water flows into the refrigerator.
The water outlet is clogged.
Clean the water outlet.
Products prevent that water flows into
the water collector.
Make sure that products do not touch
the rear plate.
Water flows on the ground.
The melting water outlet does not flow
in the evaporative tray above the com-
pressor.
Attach the melting water outlet to the
evaporative tray.
The temperature in the appliance
is too low.
The temperature regulator is not set
correctly.
Set a higher temperature.
The temperature in the appliance
is too high.
The temperature regulator is not set
correctly.
Set a lower temperature.
The door is not closed correctly.
Refer to "Closing the door".
The product temperature is too high.
Let the product temperature decrease to
room temperature before storage.
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