19
Problem
Reason
Investigation/Solution
HEr High Temperature
Error on Controller
Display
OPERATING WITH GRILL
LID OPEN FOR TOO LONG
resulting in FIRE POT TOO
FULL OF PELLETS
If the grill is operated with the lid open for an extended period of
time the set temperature will not be reached and too many pellets
may be delivered into the Fire-pot. Once the lid is shut the
temperature can shoot up to very high levels (too many pellets
burning) causing a high temperature error.
Switch the grill OFF and turn the Controller Dial to Shut Down
Cycle. Immediately turn the power switch back ON, open the lid
and set to SMOKE. Wait until the “roaring” sound is heard, close
the lid and set to the desired temperature. Avoid opening the lid
for longer than required to manage your cooking.
Excess or discoloured
smoke
or
Grill not able to reach
desired temperature
MOIST PELLETS
Empty the Hopper of wood pellets.
Run the Grill on HIGH to push out remaining pellets in the Augur
tube.
Turn the Dial to Shut Down Cycle.
Once cooled down, vacuum out the Hopper and Fire-pot.
Pour in dry pellets (only as many as required for cooking) and then
follow the Initial Startup Instructions.
Noisey Auger
LONG PELLETS
Occasional clunking and squeaking sounds are normal and are
due to the Auger breaking through longer pellets.
Smoke appearing from
the Pellets in Hopper
WOOD DUST in AUGER
TUBE and HOPPER
or
HIGH TEMP OPERATION
WITH LID OPEN
Fine wood dust can accumulate in the bottom of the wood pellet
feed tube that the Auger pushes the pellets through. This dust
can slowly burn back up towards the Hopper causing smoke to
appear from the Hopper. It is very unlikely to cause an actual fire
in the hopper.
Another reason can be operating at High temp setting with lid
frequently opened. As the target temperature cannot be reached,
too many pellets are fed into the fire-pot filling it up and causing
some burn back into the auger feed tube.
Immediately Follow This Procedure:
• DO NOT pour any water into the Hopper
• Open the Lid of the Grill and Hopper
• Turn the Dial to Shut Down Cycle.
• Empty all pellets from the Hopper, removing the protective guard
if required. Remove enough pellets so the Auger is visible.
• Carefully remove the Grill Rack and Grease Tray, so you can see
if there is fire in the Fire-pot.
• If there is fire in the Fire-pot turn the Dial to HIGH. If the fire has
gone out, turn the Dial to Smoke, wait for ignition of the pellets
then turn to High. This will push all remaining pellets out of the
Auger feed tube into the Fire-pot.
• Keep running until all pellets have been emptied from the Auger
feed pipe.
• Turn the Dial to Shut Down Cycle.
• Wait until the Grill turns off.
• Disconnect the power and complete cleaning as outlined below.
Clean the Grill
• Once the unit has fully shut down and is cool, vacuum out all
pellets, dust and ash in the Hopper, Fire-pot and Grill Drum.
Future Prevention
• Avoid pouring the wood dust from the bottom of bags of pellets
into the Hopper!
• Every 15-20kg of pellet usage, let the grill fully run out of pellets,
so the Auger feed tube is empty. Then “Clean the Grill” as
outlined above.
• After each use, vacuum out the Fire-pot and Grill drum area of
ash.
