When you switch your YouView box on for the first
time, you’ll need to run through the setup wizard to
tune the TV channels available to you. If the setup
wizard doesn’t start, freezes or the ‘All Done’ screen
is not displayed at the end, try the following steps to
resolve this:
a) Check the power cable is connected securely to your
YouView box and power is switched on at the wall.
b) Check your TV is ON and not in standby.
c) Press INPUT or SOURCE on your TV remote control
and check your TV display reflects the input YouView
is connected to (e.g. HDMI).
d) If the setup wizard has frozen, check your aerial
cable between your TV and YouView box and also
your ethernet cable between your box and router are
connected correctly and securely. If not,
re-connect any loose cables. If you have used
powerline adapters, check these cables too.
e) Restart your YouView box. Switch OFF the power
supply to the box and then switch it back ON. Press
the power button on the front of the box.
The setup wizard should restart.
If the setup wizard has finished but your YouView box
did not connect to your broadband, try the following
steps to resolve this:
a) Press the
button on your remote control, go to
Settings >Network & Internet > Wired Connection and
select Automatic. This should enter your broadband
settings for you automatically. If this does not happen,
restart your router and try again. If you need to enter
values manually, select Manual.
b) If you did not accept the Terms of Use at the end
of the setup wizard, you will not be able to use the On
demand or Search features. To change this, press
on your remote control and go to Settings > Your Info
& Legal > Terms of Use. Select Accept then press OK.
The On demand and Search features should now be
available to you.
If your picture is pixelated or breaking up: This is likely
to be a problem with the signal reaching your YouView
box. Try the following aerial signal steps to resolve this:
a) Check all your cables are connected correctly
and securely. In particular, check your aerial cable’s
connection to the wall socket and your YouView box.
b) Restart your YouView box. Switch OFF the power
to the box and then switch it back ON again. Press the
power button on the front of the box.
c) If restarting your box didn’t fix the issue, try a
channel re-tune. Using your remote control, press the
YouView button, go to Settings > TV Signal & Quality >
Re-tune Channels.
d) Have there been any recent changes in or outside
your home? For example, have you placed any electrical
appliances near the YouView box? Is there any building
work taking place or has there been any extreme
weather? These can sometimes cause electrical
interference with your equipment. Try moving any
electrical appliances away from your YouView box to
see if this helps.
e) You may need to contact an aerial engineer if the
problem persists as the quality of your home aerial
may not be sufficient. You can find more details about
this at
youview.com
If you experience buffering, jittery or frozen picture
whilst watching On demand or Catch Up, try the
following:
a) Check to see if there are any other devices connected
to the internet e.g. laptops or games consoles. These
can slow your broadband speed, especially during
peak periods. Disconnecting or reducing usage of
these devices may resolve this issue.
b) Check that all your cable connections, in particular
the ethernet connection from your YouView box to
your router or powerline adapters, are connected
correctly and securely. If not, re-connect any loose
cables, restart your router and turn the power off and
then on to reset powerline adapters.
23
