4
YOURSTORY
®
PHOTO Statement of Limited Warranty
Part 1—General Terms
This Statement of Limited Warranty includes part 1—General Terms, part 2—Country-Specific Terms,
and part 3—Warranty Information. The terms of part 2 replace or modify those of part 1. The warranties
provided by PROVO CRAFT And Novelty, Inc. (“PROVO CRAFT”) in this Statement of Limited Warranty
(this “Limited Warranty”) apply only to Machines you purchase for your use, and not for resale. The term
“Machine” means a YOURSTORY
®
Photo, its features and elements. Nothing in this Warranty affects any
statutory rights of consumers that cannot be waived or limited by contract.
What This Warranty Covers
PROVO CRAFT
®
warrants that each Machine 1) is free from defects in materials and workmanship and
2) will perform substantially as described in the accompanying User Manual. The warranty period for a
Machine starts on the original Date of purchase and is specified in part 3—Warranty Information. The
date on your invoice or sales receipt is the Date of purchase. A part that replaces a removed part will as-
sume the warranty service status of the removed part. This Warranty applies only in the country or region
in which you purchased the Machine.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
What This Warranty Does Not Cover
This Limited Warranty does not cover: a Machine that, in PROVO CRAFT’s judgment, has been subjected
to mishandling, abuse, accident, alteration, modification, tampering, negligence, misuse (including but
not limited to use beyond the Machine’s capacity or capability), use with a product for which PROVO
CRAFT is not responsible, use in a business or for commercial purposes, use in an unsuitable physical or
operating environment (including but not limited to exposure to water, flammable liquids, or explosive
or corrosive gasses or substances), faulty installation, or lack of reasonable care, use or operation of a
Machine that is used in any way that is not contemplated in the documentation for the product, or This
Limited Warranty does not cover a Machine if the model or serial number has been altered, tampered
with, defaced or removed. This Limited Warranty also does not cover damage that occurs in or after
shipment, damage that occurs due to acts of god, failures due to a power surge, and cosmetic damage.
In addition, this Limited Warranty does not apply to any sales in which PROVO CRAFT, the sellers, or
resellers expressly disclaim their warranty obligation pertaining to the Machine. Improper or incorrectly
performed maintenance or repair voids this Limited Warranty. PROVO CRAFT does not warrant uninter-
rupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with “how-to”
questions and those regarding Machine set-up and installation, is provided without warranties of any kind.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact YOURSTORY Photo
customer care at the following web site www.provocraft.com
What PROVO CRAFT Will Do to Correct a Problem
When you contact customer service, you must follow the problem determination and resolution proce-
dures that PROVO CRAFT specifies. An initial diagnosis of your problem can be made either by a techni-
cian over the telephone or electronically by access to www.provocraft.com. The type of warranty service
applicable to your Machine is specified in part 3—Warranty Information.
You are responsible for following the instructions that PROVO CRAFT provides.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”), PROVO CRAFT will ship the
CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and your problem cannot be
resolved over the telephone or electronically, or with a CRU, PROVO CRAFT will either, at its discretion, 1)
repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent.
If YOURSTORY Photo customer service deems it necessary to return the Machine to PROVO CRAFT for
warranty service, customer service will issue a Return Material Authorization (RMA). Upon obtaining an
RMA from customer service, you must ship the Machine with a copy of your proof of purchase, and a
letter containing the RMA, your name, return shipping address, and a brief written description of the
problem to the PROVO CRAFT Authorized care center.
The RMA number must appear on the outside of the shipping box. Only Machines bearing a valid
RMA will be accepted by PROVO CRAFT. Unless PROVO CRAFT directs otherwise, we recommend you
insure the shipment for the purchase price of the Machine. The costs of such insuring/shipping are your
