8
Troubleshooting
The diffuser does
not turn on.
Troubleshooting
Issue
Possible Cause
Solution
The LED light and
pump are working,
but no oil is diffusing
or the diffuser is
diffusing abnormally.
The LED light turns on,
but the pump does
not work.
Oil is leaking from
the pump
The Bluetooth signal
is weak.
1. The pump is not
properly and
securely inserted.
2. The oil bottle is empty
or lower than the end
of the oil tube.
3. The oil tube is not
securely attached to
the pump.
4. There is a blockage in
the pump.
1. Remove the pump from the
diffuser, realign the markings,
and press down to secure
the pump.
2. Add more essential oil or
change out the bottle.
3. Remove and reinsert the oil tube
into the pump.
4. Clean the pump according to
the Cleaning and Maintenance
instructions.
1. Check connections on both ends
of the power cord to ensure
proper connection to the diffuser
and power outlet.
2. Try another power outlet
Wait for the Mist Off mode to end
or press the Mist On button to reset
the pump.
1. Clean the pump according to
the Cleaning and Maintenance
instructions.
2. Reinsert the pump into the
diffuser. If the pump has been
damaged, order additional
replacement pumps.
1. The power cord is not
properly connected.
2. There is no power
to the outlet.
The diffuser is stuck in
Mist Off mode.
1. The pump or diffuser
were tilted prior to use.
2. The oil pump
is damaged.
1. The diffuser is on a
metal surface.
2. The device is too far
away from the diffuser.
1. Set the diffuser on a different,
non-metallic surface.
2. Move the device closer to
the diffuser.
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