BFE Warranty Policy – November 1
st
2013
1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework and
components of your product are free from faulty manufacture. All faulty framework and components will be
repaired or replaced as set out in this policy. All warranties in this policy apply to INDOOR HOME/DOMESTIC
USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse, abuse, incorrect assembly
or lack of generalmaintenance.
4. Warranty is applicable to products sold and placed within Australiaonly.
5. IMPORTANT. Most of BFE products are pretested and we have inspectors checking all products prior to
shipment. The number one reason for a fault is due to INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly and pay special attention
to all WIRING connections. If you have accidently cut or damaged the wiring please let us know and we will
be happy to send you a new set at no-charge.
If you have done this and are confident you have double checked your assembly and are still having problems please
email our service department at
including your best contact details ,proof of purchase,
serial number and a brief explanation of what is wrong.
Emailing is the quickest and most reliable way to get your service request processed. Once we have your details we will
either call or email you back with the next steps. The quickest way, once we determine the problem and send you a
replacement part, is that we can talk you through over the phone on how to fit it.
If it is deemed by our service tech that it is too difficult, we can arrange (where available) a service technician.
NOTE. If we arrange for a service technician ( where applicable) and it is found that it is not a manufactures fault and
found to be an assembly issue , normal wear and tear, transport damage or misuse then there will be a call out fee of
$140 depending on location. (Surcharge applies for non-metro areas)
WARRANTY TERMS
- Warranty commences from the date of purchase from the retail store. Warranty only applies to
the original purchaser and is NON transferable. Warranty is void if the serial number of the product has been removed
or tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly errors include
but are not limited to damaged wiring harness, stripped crank arms and or pedals and bolts used in the wrong locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the user manual
specifications andrecommendations.
(c) Power Surges. The computers, control boards and motors are very sensitive to power fluctuations. You must use a
surge protector on all items that plug into your mains power otherwise your electronics will not be covered by this
warranty. You can purchase these from numerous retailers.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
(f) Accident, fire, flood or malicious damage by thirdperson.
(g) Ordinary wear andtear.
(h) Failure to keep the product in a clean, dry environment causing rust. You should wipe off any sweat and moisture after
each trainingsession.
(i) Any products sold or placed in an application or the incorrect environment that is not recommended by BFE or as not
stipulated in the owner’s manual such as a commercial / rental environment will void the warranty set forth by BFE
BFE will have the option to repair or replace any product which requires attention under the warranty.
NOTE: Lifetime refers to the warranty coverage of the units expected service life. NOT the lifetime of the purchaser.
Servicing/Spare Parts - As with any mechanical equipment general maintenance should be performed on a regular basis
by an authorised retailer or service technician. This will ensure longevity of the product and ensure that it is kept working
in optimum condition. Failure to properly maintain your equipment may lead to safety issues and may also void the warranty.
You should only use genuine BFE replacement parts otherwise the warranty will be void.
Freight Costs:
The cost of freighting the replacement part under warranty to the customer shall be free of charge. Your requirement is to
return the faulty part via the pre-paid postal service which we will supply.
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