TROUBLESHOOTING
• Hold the power button for 20 seconds until you hear an audio prompt that the device is being reset.
• Ohma will erase all data and Wi-Fi connections.
• The camera will need to be removed from the app by clicking settings from the camera view
> Remove Device.
• Follow setup instructions to reconnect with Ohma.
Perform Factory Reset
• For optimal performance, Ohma requires a strong Wi-Fi connection. Once Ohma is set up, you can check
the status of your Wi-Fi connection by navigating to the camera view. A Wi-Fi signal strength bar will
appear near the top of the screen.
• If the signal strength is poor, performance will be impacted.
• If the live view is buffering and/or taking a long time to connect, it could be due to poor Wi-Fi connection.
Wi-Fi has connectivity on reception issues
• A common reason Ohma does not connect is because of an incorrect Wi-Fi name or password. Wi-Fi
names are case sensitive and must be entered correctly for Ohma to connect to the network.
• Select the “Back” arrow in the app and re-enter your Wi-Fi name and password. A new QR code will be
generated for Ohma to scan.
Unable to Connect to Wi-Fi During Setup
• Perform a Factory Reset with the steps above. Ohma will wipe all previous Wi-Fi connections.
• Connect your phone or tablet to the new Wi-Fi and follow the instructions above for setting up Ohma.
Need to Connect to Different Wi-Fi Network
• Ohma cannot connect to Wi-Fi networks with additional authentication.
Connecting to Wi-Fi that requires additional authentication (e.g. at a hotel)
• Open the Yogasleep app. Select “Forgot Password”. A code will be emailed to you.
• Enter the code into the app and then enter your new password.
• Try logging into the app with your new password.
Can’t Sign In to the Yogasleep App
• Check your spam folder.
• Request a new verification code by restarting the Registration process.
Didn’t Receive a Verification Code During Registration
• We are constantly working to make improvements to Ohma’s software. To make sure you have the latest
updates, Ohma can be updated automatically or manually.
• Manual Updates
• Go into the camera view
• Press “Settings”
• Press “Update Device.” A popup will ask you to confirm the update.
• You may see a banner on the camera screen letting you know that a new update is available. You can
click on the banner and confirm the update.
Ohma Software Updates