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Yeastar Technology MyPBX Standard V6, Administrator'S Manual

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Yeastar Technology MyPBX Standard V6 Administrator'S Manual Download Page 91

MyPBX  Standard  V6/V7  Administrator's  Guide 

www.yeastar.com                                                                                                    Page 91 

6.4.3 Queues 

Call Queues give users (e.g. call centers) an efficient means to have their calls 
answered in the order they were received to deliver top tier customer service. 

 

Figure 6-44 Queue Page 

 
Call queues allow calls to be sequenced to one or more agents. 

Notes:   

1.

 

Dial ―Queue  ‗*‘‖ to log in or ―Queue  ‗**‘‖ to log out the 
queue. For example, if the queue number is ―680‖, then agent can dial 
―680*‖ to log in or ―680**‖ to log out. 

2.

 

Follow me feature in extension page will not take effect when it‘s ringing as 
an agent of queue. 

Summary of Contents for MyPBX Standard V6

Page 1: ...Standard V6 V7 Administrator s Guide Version 20 19 0 23 Yeastar Technology Co Ltd...

Page 2: ...twork Status 15 5 System 16 5 1 Network Preferences 16 5 1 1 LAN Settings 16 5 1 2 WAN Settings 18 5 1 3 DHCP Server 19 5 1 4 VLAN Settings 20 5 1 5 VPN Settings 22 5 1 6 DDNS Settings 23 5 1 7 Static...

Page 3: ...6 5 Audio Settings 102 6 5 1 Custom Prompts 102 6 5 2 Music on Hold Prompts 104 6 5 3 System Prompts Settings 105 6 6 Basic Settings 106 6 6 1 General Preferences 106 6 6 2 Business Hours 109 6 6 3 Fe...

Page 4: ...nt 165 3 6 Alert settings 167 4 International call limit 169 4 1 Limit call credit at provider side 169 4 2 Set password for international call 169 4 3 Disable international call in MyPBX 171 APPENDIX...

Page 5: ...res Alert HTTPS Auto provision Integrated built in packet capture tools Blacklist Interactive Voice Response IVR BLF Support Intercom Zone Intercom Blind Transfer L2TP Call Back LDAP Call Detail Recor...

Page 6: ...e MyPBX is fully functional Green LED indicates stable WAN Port connection Green LED indicates stable LAN Port connection Red LED indicates presence of an FXO GSM port Orange LED indicates presence of...

Page 7: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 7 2 System Setup 2 1 Connection Drawing Figure 2 1 MyPBX Standard Connection Drawing...

Page 8: ...the port is in the connection process and a green LED indicates the port is properly connected 2 3 Supplying Power MyPBX utilizes the high performance switch power supply which supplies the required p...

Page 9: ...supports multiple administrators in hierarchical mode Administrator General Manager CDR Manager Administrator Has all the authority Username admin Password password General Manager Has basic authorit...

Page 10: ...V7 after successful login Figure 3 2 Welcome Page You can also login via HTTPS protocol Like https 192 168 5 147 you will see a prompt that is a certificate problem Click Continue to then you can logi...

Page 11: ...and cookies of the browser before login There is a compatibility issue with IE11 Configure IE11 browser Compatibility View Settings add MyPBX IP address and check Display Intranet sites in Compatibili...

Page 12: ...e status of extensions trunks and network and system information 4 1 Line Status In this page we can check the status of extensions and trunks 4 1 1 Extension Status Figure 4 1 Extension Status Page M...

Page 13: ...tration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed FXO Trunk Status Idle The port is idle Busy The port is in use Disconnected The port hasn t connect...

Page 14: ...Status In this page we can check the status of MyPBX system including the hardware firmware version and the network status of LAN and WAN ports 4 2 1 System Info In this page we can check the hardwar...

Page 15: ...ministrator s Guide www yeastar com Page 15 4 2 2 Network Status In this page the IP address of LAN and WAN port will appear If OpenVPN is configured well the information will be displayed here too Fi...

Page 16: ...set MyPBX will use DHCP to get an available IP address from your local network Not recommended as without the right IP address you cannot access MyPBX Enable SSH This is the advanced way to access th...

Page 17: ...the host name for MyPBX IP Address Set the IP Address for MyPBX A static IP address for MyPBX is recommended Subnet Mask Set the subnet mask for MyPBX Gateway Set the gateway for MyPBX Primary DNS Se...

Page 18: ...ess perform these steps Step1 Select DHCP as the WAN Connection Type Step2 Click Save button to save the settings Step3 Reboot the device Step4 Check the WAN Status Status Network status Static IP Add...

Page 19: ...he WAN Status Status Network status 5 1 3 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a de...

Page 20: ...igure the VLAN information there first then input the details in MyPBX so that the packages via MyPBX will be added the VLAN label before sending to that switch Figure 5 4 VLAN Settings 1 VLAN Over LA...

Page 21: ...n edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Wan VLAN Subnet Mask Set...

Page 22: ...unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely MyPBX supports OpenVPN IPSec and L2TP Figure 5 5 OpenVPN Settings Enable...

Page 23: ...ctive DNS configuration of its configured hostnames addresses or other information Figure 5 6 DDNS Settings Enable DDNS DDNS Server Select the DDNS server you sign up for service User Name User name t...

Page 24: ...tic Route Settings Page 1 Route table The current route rules of MyPBX Destination The destination network to be accessed by MyPBX Subnet Mask Specify the destination network portion Gateway Define My...

Page 25: ...ria 5 2 1 Security Center You can check MyPBX security configuration in Security Center page And also you can enter the relevant security settings page rapidly Firewall Figure 5 8 Security Center Fire...

Page 26: ...all Settings 1 General Settings Enable Firewall Enable the firewall to protect the device Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All fea...

Page 27: ...ft and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask E g 192 168 5 100 255 255 255 255 fo...

Page 28: ...is no rule Figure 5 13 Add Auto Defense Rule Port The port you want to auto defense for example 8022 Protocol Select the protocol You can select UDP or TCP Rate The maximum packets or connections can...

Page 29: ...gure 5 14 IP Blacklist Settings Page 1 Blacklist rules You can add the rules for IP blacklist rate as you wish Figure 5 15 Add Blacklist Rule Port Auto defense port Protocol Auto defense protocol TCP...

Page 30: ...terface to Asterisk There are two main types of messages on the Asterisk Manager Interface manager events and manager actions The 3rd party software can work with MyPBX using AMI interface It is disab...

Page 31: ...Configuration Guide Figure 5 18 Alert Settings 1 IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rul...

Page 32: ...es are allowed please separate them by Example jerry yeastar com jason yeastar com 456 sina com Subject The subject of the alert email Email Content Text content supports predefined variables Variable...

Page 33: ...9 IP Attack Configuration 2 WEBLOGIN Web Login Alert Notification Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack the system will limit the IP lo...

Page 34: ...r an email or other key words in the phonebook Note It requires that the IP phone should support LDAP feature 1 LDAP Settings Figure 5 21 LDAP Server page Enable LDAP Enable LDAP to use LDAP on your I...

Page 35: ...o Appendix J 5 4 Storage Management 5 4 1 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files created before the conf...

Page 36: ...age 36 Figure 5 23 File Sharing Before external storage can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please...

Page 37: ...Net Disk Share Name Change this to the name of the shared folder where backups will be stored Net Disk Share Username The user name used to log into the network share Leave this blank if it is not req...

Page 38: ...the password strength It is recommended that you use numbers upper case letters and lower case letters to increase the security When you log in MyPBX using admin account you can enable user and cdr ac...

Page 39: ...ou log in MyPBX using admin account To change the password select cdr in User enter the old password and new password and click Save The system will then prompt you to re login using your new password...

Page 40: ...your local right time manually here 5 5 3 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL Enter your TFTP Server IP ad...

Page 41: ...is package The backup created on MyPBX is encrypted with file format bak Notes 1 Only configurations custom prompts will be backed up the voicemail and recording files are not included 2 When you have...

Page 42: ...ning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the...

Page 43: ...The virtual IP address inputted in this page will be the one used for registering in each IP phone Note 4 Before configuring the Email list in this page please configure the voicemail settings in PBX...

Page 44: ...ss Network Connection Detection Generally it requires the IP address of the router or gateway that connects both units MyPBX will connect another unit through this IP address Down Notification The way...

Page 45: ...l outbound call control audio settings and the others When configured well we can make calls as scheduled 6 1 Extensions In this page we can configure the extensions details and provision the supporte...

Page 46: ...List There are two analog extensions in MyPBX Standard V7 if S2 module is installed to modify the extension number please delete it first and then recreate it again 1 General Figure 6 3 Edit FXS Exten...

Page 47: ...hment Note Please ensure that all voicemail settings are properly configured on the System Settings Voicemail Settings page before using this feature 4 Flash Hook Flash Detection Sets the amount of ti...

Page 48: ...er Settings Figure 6 4 FXS Extension Other Settings 7 Other options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow m...

Page 49: ...xtensions your caller ID will be the number of your extension or dial out via outbound routes just like dialing from your extension Note If callback is enabled in the inbound route the mobility extens...

Page 50: ...he monitored extension Barge spy you can hear the call and talk with them both Note for example if 500 want to monitor extension 501 we need to enable the allow being spied for 501 and choose the spy...

Page 51: ...he VoIP protocol SIP IAX The extension sends and receives calls using the VoIP protocol IAX Extension The numbered extension e g 1234 that will be associated with this particular User Phone Password T...

Page 52: ...mail will be sent to email as an attachment Email Address Email address used to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings h...

Page 53: ...heck alive packets to IP phones Enable SRTP Enable extension for SRTP RTP Encryption Transport This will be the transport method used by the extension The options are UDP default or TCP or TLS DTMF Mo...

Page 54: ...The call waiting function of IP phone has higher priority than MyPBX s call waiting function DND Don Not Disturb When DND is enabled for an extension the extension will not be available User Web Inter...

Page 55: ...nfiguration Guide Permitted IP address Subnet mask The input format should be IP address Subnet mask E g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowe...

Page 56: ...py you can hear the call and can talk with the monitored extension Barge spy you can hear the call and talk with them both Note for example if 500 want to monitor extension 501 we need to enable the a...

Page 57: ...k Grandstream Fanvil Snom IP phone MyPBX is not needed to be set as the only DHCP server any more Figure 6 8 Phone Provisioning Page 6 1 2 1 General Settings for Yealink In this page you can configure...

Page 58: ...his page you can configure the general settings before provisioning Aastra IP phones including the items like general preferences program keys configuration soft keys configuration Figure 6 10 General...

Page 59: ...s number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone Title Input the title of this contact Only works with snom phone Email Input...

Page 60: ...r Input the home number here Sub Number Add sub number of this contact Only works with snom phone Note Take some note of this contact Only works with snom phone Figure 6 12 Add a Contact 2 Upload Phon...

Page 61: ...ake provisioning Yealink phone as an example There are two modes to create new phones create new phones in webpage and upload the IP Phone s configuration file Add new phone via webpage Click Add Phon...

Page 62: ...tive call Key as Send Configure a key as the send key you choose or disable this feature Auto redial Enable or disable the auto redial for the IP Phone Auto answer Enable or disable auto answer for th...

Page 63: ...dard V6 V7 Administrator s Guide www yeastar com Page 63 Figure 6 14 Select the Codec 3 Memory key settings In this page we can configure the DSS keys of the IP phone one by one Figure 6 15 Configure...

Page 64: ...display them here We can click the MAC address of an IP phone and input the corresponding information in the pop up window like figure 6 13 Figure 6 17 Not Configured Phone List 6 1 2 5 Upload a file...

Page 65: ...e Figure 6 19 Physical Trunk List BRI Trunk Basic Rate Interface BRI 2B D 2B1D is an Integrated Services Digital Network ISDN configuration intended primarily for use in subscriber lines similar to th...

Page 66: ...incoming rules etc E g BriTrunk1 Signaling Signaling method BRI CPE ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and P...

Page 67: ...lling a box in Israel Our past experience also shows that this parameter may also cause issues on local switches in the UK and China PRI Indication Tells how Device should indicate Busy and Congestion...

Page 68: ...ational Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Loca...

Page 69: ...nsion The extension making call out via BRI Trunk will display the associated DOD Add DOD Add DOD for one associated extension Add Bulk DOD Figure 6 22 Add Bulk DOD Add bulk DOD for bulk extensions in...

Page 70: ...world s public circuit switched telephone networks Figure 6 23 PSTN Trunk Click edit to configure more details Figure 6 24 Edit PSTN Trunk Trunk Name A unique label used to identify this trunk when li...

Page 71: ...any Countries it is 500 msec on 500 msec off Without Busy Pattern specified MyPBX will accept any regular sound silence pattern that repeats Busy Count times as a busy signal If you specify Busy Patte...

Page 72: ...f the following Bell bell202 as used in the United States v23_UK suitable in the UK v23_Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suitable in Denmark Sweden and Holland Caller ID D...

Page 73: ...lso configure the service provider trunk which doesn t need the use name and password for authorization when you have bought a trunk from provide with IP address only please choose Service Provider tr...

Page 74: ...calls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc E g yeastar Hostname IP Service provider s hostname or...

Page 75: ...channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound...

Page 76: ...DOD DOD Direct Outward Dialing means the caller ID displayed when dialing out Before configuring this please make sure the provider supports this feature Associated Extension The extension making call...

Page 77: ...ies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc E g yeastar2...

Page 78: ...caller ID set in the extension page will override the caller ID setting in the VoIP trunk page Please note that not all the service providers support this feature Contact your service provider for mor...

Page 79: ...er In this page we can configure Service Provider You can add Service Provider as required And also you can delete multiple trunks at once by ticking the checkbox as required Figure 6 33 Service Provi...

Page 80: ...ls simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Codecs Define the codec for this SIP trunk and its priority Not...

Page 81: ...n Add Bulk DOD Figure 6 35 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequence with the Begin DOD you fill in For example if the Associated Extensions are 100 101 102 103 104 105 with...

Page 82: ...tbound route is 64 2 If the dial patterns are the same in several routes MyPBX will choose the available routes from top to the last one 3 When you have created a new extension please edit the outboun...

Page 83: ...bound Route E g Local or Long Distance Password The route password can be used to protect this route from being accessed without a password You can choose one of the passwords in the PIN list that you...

Page 84: ...sible Example 1 NXXXXXX will match any 7 digit phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Strip Allows the us...

Page 85: ...99 Figure 6 39 Speed Dial Settings 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call E g the source number is 123 The destination number is 550330...

Page 86: ...aims at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator...

Page 87: ...can dial this extension number to reach the IVR from internal extensions Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of tim...

Page 88: ...ect the call to a ringgroup Connect to IVR Connect the call to an IVR Connect to Conference Room Connect the call to a conference room Connect to DISA Connect the call to a DISA Connect to Queue Conne...

Page 89: ...multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported Note follow me feature in extension page will not take effect when i...

Page 90: ...t to yes when the extension in the Ring group is called the associated mobility extension will ring simultaneously Beforehand the option of Rings Simultaneously should be ticked in the extension setti...

Page 91: ...eceived to deliver top tier customer service Figure 6 44 Queue Page Call queues allow calls to be sequenced to one or more agents Notes 1 Dial Queue number to log in or Queue number to log out the que...

Page 92: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 92 Figure 6 45 Add Edit Queue Queue Name A name for the Queue...

Page 93: ...y until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Re...

Page 94: ...allers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents...

Page 95: ...tive way to hold meetings Conference agents can dial to access the settings options and the admin can kick the last user out and can lock the conference room Extension This is the number dialed to rea...

Page 96: ...ice hours or outside office hours Figure 6 48 Inbound Route List There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one for your demands...

Page 97: ...name for this inbound route E g pstnin DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info You can also u...

Page 98: ...f the DID number Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a...

Page 99: ...ess Days Office Hours Select one defined business days office hours Office Hours Destination Configure where to route the incoming calls during office hours End Calls Route the incoming calls to end c...

Page 100: ...where the calls will be routed during Holidays Holiday Select which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays Destination Configu...

Page 101: ...voicemail as an attachment Note If you want to receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfully in advance If you want to receive faxes...

Page 102: ...ctly to confirm if it s a valid one you can also download it and save it as a backup Figure 6 50 Custom Prompts List 1 Record new Prompt Figure 6 51 Record a New Prompt The administrator can record cu...

Page 103: ...n also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Note The file size must not be larger than 1...

Page 104: ...List The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Figure 6 54 Upload...

Page 105: ...ench Canadian French German Greek Hungarian Italian Polish Portuguese Brazilian Portuguese Russian Spanish Mexican Spanish Turkish Thai and Korean currently Notes 1 Auto detection is highly recommende...

Page 106: ...oicemail settings 6 6 1 General Preferences In this page there are some general settings of MyPBX Figure 6 56 General Settings 1 General Ring Timeout Number of seconds to ring a device before handling...

Page 107: ...ler will only hear the virtual ring back tone generated by the system before callee answers the call Distinctive Caller ID When incoming calls are routed from ring group queue IVR the caller ID displa...

Page 108: ...ring a call trough follow me settings Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is bus...

Page 109: ...incoming calls we can configure it in this page Figure 6 57 Business Hours Settings 1 General Enable Business Hours disable Business Hours 2 Others Enable Office Closed Timing By dialing 81 81 is the...

Page 110: ...s There are many feature codes available in MyPBX which allow users to dial from extension side to realize the exact feature Figure 6 58 Feature Code Settings Page 1 General One Touch Record A user ma...

Page 111: ...dialing 4 on their phone 4 is default the setting Extension Pickup Users may pick up a specific extension s incoming call by dialing 04 extension number on their phone 04 is the default setting Interc...

Page 112: ...ing 70 on their phone 70 is the default setting Note When reset to defaults The call forwarding settings will be configured as follows Always forward Disabled Busy forward to Voicemail Enabled No answ...

Page 113: ...to forward all calls to this number Note Users may activate Forward to number by dialing 74 phone number e g by dialing 74501 all calls will be forwarded to extension 501 Forward to Voicemail Users ma...

Page 114: ...es per Folder Set the maximum number of messages that can be stored in a single voicemail box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minimum len...

Page 115: ...ting Play Unavailable greeting play the extension Unavailable greeting c Playback Options Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be...

Page 116: ...es via email e g mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to selec...

Page 117: ...for SIP registrations The default is 5060 TLS Port Port used for SIP registrations The default is 5061 TLS Verify Server When using MyPBX as a TLS client whether or not to verify server s certificate...

Page 118: ...t is 60 seconds Default Incoming Outgoing Registration Time Default Incoming Outgoing Registration Time Default duration in seconds of incoming outgoing registration Register Attempts The number of SI...

Page 119: ...behind a NAT firewall or router with their packet routing STUN Address The STUN server allows clients to find out their public address the type of NAT they are behind and the Internet side port associ...

Page 120: ...Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Please refer to RFC1918 for more information NAT Mode Global NAT configuration for the sys...

Page 121: ...ansmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the...

Page 122: ...d due interference from other lower priority traffic When the network capacity is insufficient QoS could provide priority to users by setting the value 5 T 38 Figure 6 65 SIP Settings T 38 Re invite S...

Page 123: ...anonymous calls by hackers For more details about the system security configuration please refer to APPENDIX B MyPBX Security Configuration Guide Pedantic Enable pedantic parameter Default no Alwaysau...

Page 124: ...dec is a compression or decompression algorithm used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America which provides very good voic...

Page 125: ...f a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 Note If you would like to use G 729 please enter your license 6 7 3 Blacklist Blacklist is used to block an incom...

Page 126: ...er with its outbound route Notes 1 If you d like to use callback feature please make sure it s enabled on the inbound route setting panel 2 No callback rules needed to be set if the trunk supports cal...

Page 127: ...is placed For example when you call from number 123456789 into MyPBX the caller ID is 0123456789 but you can only call 123456789 successfully from MyPBX trunk You should configure number 0123456789 a...

Page 128: ...Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the telephone switc...

Page 129: ...number The default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number The default is 5 seconds 2 Member Outbound Routes Us...

Page 130: ...checked against those stored by the system If an invalid PIN is entered the PIN is requested again The system administrator can configure certain numbers or types of numbers to require entry of a PIN...

Page 131: ...end with enter for each PIN you could create multiple PINs 6 7 9 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring...

Page 132: ...Add Edit Internal Paging Group Paging Group Number Define the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will ma...

Page 133: ...eive a short message MyPBX will send the text of this message to the email addresses listed on the Email List You can add email addresses to the Email List Figure 6 82 SMS to Email Settings 2 Enable E...

Page 134: ...diately 3 Email Settings Figure 6 84 SMTP POP Server Settings Note 1 If you want to use SMS to Email please configure POP3 setting 2 If you configure the POP3 setting MyPBX will download emails from t...

Page 135: ...s first Figure 6 85 Upload Certificate Trusted Certificate This certificate is a CA certificate When selecting TLS Verify Client as Yes you should upload a CA The relevant IP phone should also have th...

Page 136: ...nd system log for debugging 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call...

Page 137: ...ory of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files Packets Capture Tool This feature is used by technicians to capture packets Packet capture tool Wiresh...

Page 138: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 138 9 Use MyPBX Figure 9 1 MyPBX Standard V7 Connection Drawing...

Page 139: ...nd FXS FXS Foreign Exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you...

Page 140: ...ww yeastar com Page 140 Figure 9 3 Create a VoIP Trunk 2 Add Outbound Routes As we can see from the Outbound Route of VOIP_OUT all phone numbers starting with 0 will have their first digit stripped of...

Page 141: ...www yeastar com Page 141 Figure 9 4 Create an Outbound route for VoIP trunk Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starti...

Page 142: ...l 9 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 300 and digit 1 to route the call to exte...

Page 143: ...d V6 V7 Administrator s Guide www yeastar com Page 143 2 Add Inbound Routes As we can see from the Inbound Route of VOIP_IN all incoming calls will be sent to the IVR Figure 9 6 Create Inbound Route f...

Page 144: ...nfigure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register anot...

Page 145: ...t the attack fraud and the system failure or calls loss Note 1 In this guide the configuration options marked with only exist in X 18 XX XX and above versions 2 We recommend upgrading the firmware to...

Page 146: ...nd disabling them if not used Note TFTP is used for phone provisioning it s enabled by default you can disable it after all phones are well configured Figure 0 2 3 Firewall In this page the basic info...

Page 147: ...ty we recommend changing the default ones to your own 1 1 Web GUI HTTP 1 1 1 Change the default HTTP bind port PBX Basic Settings General Preferences HTTP Bind Port Figure 1 1 We can change it to anot...

Page 148: ...lly account admin and user 1 2 Extension Hackers are always sending packages to PBX to register extension before dialing out Extension s security is very important for users 1 2 1 Change the default S...

Page 149: ...igure 1 4 Note A strong password is a MUST for remote extensions 1 2 3 IP restriction for extensions You can find this setting in PBX Extensions FXS VoIP Extensions VoIP Extensions General Password Wh...

Page 150: ...d to input instead 1 2 4 Security Configuration for Remote Extensions PBX Extensions FXS VoIP Extensions VoIP Extensions General Enable NAT and Register remotely like the picture shown below Figure 1...

Page 151: ...s such as web browsing electronic mail Internet faxing instant messaging and Voice over IP VoIP TLS is supported in MyPBX for security SIP registry you can also register SIP trunks to VoIP providers v...

Page 152: ...gic to configure firewall is Allow all trusted IP addresses and then enable Drop All Step1 Enable firewall on firewall page of MyPBX System Firewall Settings Firewall Rules General Settings Figure 2 1...

Page 153: ...153 Figure 2 2 Step3 Add common rules to allow remote administrators extensions or devices For example the public IP is 110 30 25 152 we can allow all ports for this trusted IP Name Remote Protocol B...

Page 154: ...recommend getting public static IP for security purpose Step4 Add common rules to accept the static public IP range of VoIP provider The ports used to contact the SIP provider is 5060 and 10000 12000...

Page 155: ...e 2 4 Allow RTP port range Name RTP Protocol UDP Port 10000 12000 IP 110 111 132 6 255 255 255 255 Action Accept Figure 2 5 Note If the media server of SIP provider is dynamic and we cannot collect th...

Page 156: ...tic public IP range of NTP SMTP and POP server We recommend opening all ports for NTP SMTP and POP server in MyPBX s firewall and the IP address should be a static one or it belongs to a range If it s...

Page 157: ...o blacklist rules Auto blacklist rules the Server would add the IP address to the blacklist automatically if the number of the packets it sends exceeds the rule you configured Note These 3 rules are c...

Page 158: ...ist rule for Port 8022 Rule No 3 Port 8022 Protocol TCP IP Packets 5 Time Interval 60 seconds Figure 2 10 Step 7 Enable Drop all If this feature is enabled all the packets and connection that do not m...

Page 159: ...ist will not take effect It means except the IPs and packets which are defined in the accept rules the other connection or packets will be dropped 2 If Drop All is not enabled please don t remove the...

Page 160: ...X Standard V6 V7 Administrator s Guide www yeastar com Page 160 Figure 2 13 3 Service security 3 1 Disable Guest Call 3 2 Disable Guest calls PBX Basic Settings SIP Settings Advanced Settings Allow Gu...

Page 161: ...e 3 2 SSH access enhancement 3 2 1 Disable SSH Select LAN Settings Enable SSH If external debugging isn t required please select No Figure 3 2 Note SSH access is disabled by default please keep it to...

Page 162: ...X Standard V6 V7 Administrator s Guide www yeastar com Page 162 Figure 3 3 2 The default username is root and the default password is ys123456 Figure 3 4 3 Use command passwd to change the root s pass...

Page 163: ...d events over a TCP IP stream Integrators will find this particularly useful when trying to track the state of a telephony client inside Asterisk and directing that client based on custom and possibly...

Page 164: ...page directly Click System System Preferences AMI Settings For example the AMI account I want is User name Developer Password Developer The only IP address that s allowed to log in is 192 168 1 71 We...

Page 165: ...e this access to protect the configuration files of MyPBX Click System Security Center Service to disable it directly Figure 3 9 3 5 Database Grant MyPBX has integrated MySQL since x 18 0 xx which pro...

Page 166: ...yeastar com Page 166 using third party software you need to set up this first For example username Harry password Harry123 Figure 3 10 Save it and apply the changes Figure 3 11 When logging in using o...

Page 167: ...ll will add the IP to auto IP Blacklist and notify the user if it match the protection rule Example Configure to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration...

Page 168: ...he IP login within 10 minutes and notify the user Example Configure to notify extension 500 outbound number 5503301 and E mail alert yeastar com configuration could be as below Phone Notification Sett...

Page 169: ...rnational call limit 4 1 Limit call credit at provider side We can ask VoIP PSTN ISDN provider for help to limit the credit of international calls in advance then the hacker cannot dial international...

Page 170: ...r example the password you need is 5503333 Dial pattern 00 Don t miss the dot here Password 5503333 Choose the allowed extension and the trunk to the right side like this Figure 4 1 Save and apply the...

Page 171: ...unk Create an invalid SIP trunk in PBX VoIP trunk Service Provider The IP address can be an invalid one like 1 1 1 1 Figure 4 2 Save it and apply the changes The status of this trunk is unreachable of...

Page 172: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 172 Figure 4 3 Save it and apply the changes Then click the arrow at the left side to set it to the top Figure 4 4...

Page 173: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 173 In this case all international call requests will be routed to this invalid trunk Ie The call is dropped directly...

Page 174: ...based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure C 1 Figure C 1 Set up share Prope...

Page 175: ...et Disk Share Username The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank...

Page 176: ...P port and port 10001 10200 default RTP port range as UDP ports Next log in MyPBX Web GUI go to PBX Advanced Settings SIP Settings NAT External IP Address your router s public IP address External Host...

Page 177: ...MyPBX has a public IP i e is connected directly to your Internet service provider the network settings should be configured according to Figure D 3 Figure D 3 MyPBX Network setting public IP Now MyPB...

Page 178: ...DIX E How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router Figure E 1 Disable DHCP on router Step2 Enable DHCP Server on MyPBX Login MyPB...

Page 179: ...sion page 1 Login MyPBX web interface PBX Extensions Phone Provisioning Add Phone Figure E 3 Add a phone 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure...

Page 180: ...setting Step4 Turn on the power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enabled so you can skip this step to step 5 If the DHCP is disabled...

Page 181: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 181 Figure E 5 Enable DHCP on IP phone Step5 Finish...

Page 182: ...inctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family E g Yealink s IP phone Figure F 1 Set...

Page 183: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 183 Figure F 2 Enable Distinctive Ring in inbound route Step3 Finish...

Page 184: ...examples of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber If the subject is 12345678 the text of this email Welcome to Yeastar...

Page 185: ...me to Yeastar will be sent to number 12345678 through the first available GSM trunk 987 is the PIN code set by administrator Figure G 3 4 Send message with PIN code and specified GSM port Format 500 p...

Page 186: ...of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings DID Number Extension...

Page 187: ...D number this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or eq...

Page 188: ...this example Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 n...

Page 189: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 189 Figure H 3...

Page 190: ...y pressing the BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out Figure I 1 2 Configure the IP Phone Figure I 2 Te...

Page 191: ...settings General to get the settings about TLS which is disabled by default If you are using MyPBX standard please find it in Internal Settings SIP Settings page Figure J 1 TLS Port Port use for Sip r...

Page 192: ...A should be the same as its IP or domain name 2 TLS Client Method it s the TLS method of IP phone you can contact the manufacturer of the IP phone to get that 3 You need to reboot MyPBX to take effect...

Page 193: ...e like these Figure J 3 Ca bat Make the CA crt for IP phone and MyPBX Client bat make the client pem it s the IP phone s server certificate Server bat make the asterisk pem it s the MyPBX s server cer...

Page 194: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 194 Figure J 4 Just follow the guide to input the information of MyPBX step by step In this example MyPBX s IP address is 192 168 4 142...

Page 195: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 195 Figure J 5...

Page 196: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 196 Figure J 6 This ca crt is the same as the one in folder TLS_CA_Tool ca trusted Figure J 7...

Page 197: ...tor s Guide www yeastar com Page 197 MyPBX s CA CA crt is generated successfully Step2 Prepare asterisk pem MyPBX s server certificate We need the CA crt and CA key to make the server certificate Doub...

Page 198: ...tandard V6 V7 Administrator s Guide www yeastar com Page 198 Follow the guide to input information step by step and make sure the information you have input matches the one you have input in Step1 Fig...

Page 199: ...ormation then input y to continue When done you can find the asterisk pem as the following picture shows Figure J 10 asterisk pem the MyPBX s server certificate is generated successfully Note We can c...

Page 200: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 200 Figure J 11 Step3 Prepare the IP phone s certificate ca crt Double click ca bat input the information of IP phone step by step...

Page 201: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 201 Figure J 12 In this example the IP phone s IP address is 192 168 4 71 Figure J 13...

Page 202: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 202 When done we can find the ca crt in this folder Figure J 14 The ca crt in folder TLS_CA_Tool ca trusted is the same as the above one...

Page 203: ...ve got your own CA for IP phone you can rename it to CA crt and copy it to folder TLS_CA_Tool ca trusted before making the client pem Step4 Prepare client pem the IP phone s server certificate Double...

Page 204: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 204 Figure J 17...

Page 205: ...Guide www yeastar com Page 205 Confirm all the information we input before clicking y to finish this guide Figure J 18 The IP phone s server certificate is ready Note We can copy the client pem ca cr...

Page 206: ...206 Figure J 19 All the certificates are prepared 3 Upload certificates 3 1 Upload IP phone s certificates In this example IP phone s model is Yealink T28 Step1 Upload IP phone s server certificate cl...

Page 207: ...ot by itself when uploaded successfully to take effect Figure J 21 When IP phone boots up again we can check the certificate status Figure J 22 Step2 Upload the trusted certificate The trusted certifi...

Page 208: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 208 Figure J 23 Figure J 24 When done we can check the content of CA crt like the picture shown below...

Page 209: ...uploaded 3 2 Upload MyPBX s certificates In this example the model of MyPBX is MyPBX U200 firmware version 15 18 0 22 Step1 Upload MyPBX s server certificate asterisk pem Click PBX Advanced Settings C...

Page 210: ...X to take effect Figure J 27 Click Reboot Now to reboot MypBX When done we can move to Step 2 Figure J 28 Step2 Upload the trusted certificate The trusted certificate in MyPBX should be the ca crt of...

Page 211: ...e J 30 The certificates in MyPBX side are well uploaded 4 Register IP phone to MyPBX via TLS Before registering IP phone to MyPBX we need to create a SIP extension in MyPBX side in advance or edit the...

Page 212: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 212 Figure J 31...

Page 213: ...egistered via TLS We can also check the status in Extension Status page of MyPBX Figure J 33 If you have any problems about extension s registry please run a packet trace in Reports System Logs Packet...

Page 214: ...astar com Page 214 Figure J 34 J 2 How to register SIP trunk to VoIP provider via TLS If you have got the SIP trunk from provider that is using TLS we can configure it in MyPBX and choose TLS within t...

Page 215: ...MyPBX Standard V6 V7 Administrator s Guide www yeastar com Page 215 Figure J 35 Service provider trunk P P...

Page 216: ...ator s Guide www yeastar com Page 216 Figure J 36 If you have got problem when registering to provider via TLS you can also run a packet trace in System Log page using Packet Capture Tool then send it...

Page 217: ...MyPBX so that you can search a key word from your IP phone Here we take Yealink T 28 IP phone as an example 1 Configuration on MyPBX Tick the option of Enable LDAP and you use default configuration i...

Page 218: ...Name cn admin dc yeastar dc com Password the password you have set on MyPBX Max Hits 50 LDAP Name Attributes cn sn displayName LDAP Number Attributes telephoneNumber homePhone mobile mail departmentNu...

Page 219: ...X Standard V6 V7 Administrator s Guide www yeastar com Page 219 Figure K 3 If you enable the LDAP Lookup for PreDial Dial you can use LDAP feature either in PreDial Dial page or by pressing DSS Key Fi...

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