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Yealink ZVC830 Deployment Manual Download Page 24

 | Troubleshooting | 

24

Before you begin

Sign in as an administrator(

ZoomRoomsAdmin Sign-in

).

Procedure

Do one of the following:

• Long tap the   button and then select 

Device Manager

.

Select the desired device and then long tap the device to select 

Update driver

.

Select the desired way to update.

• Tap the   button, and then go to 

Settings

 > 

Upgrade & Security

 > 

Windows Update

, and select 

Check for

updates

.

Select the desired device and then complete the installation.

Firmware for Each Device

The firmware of the MShare, UVV80, Yealink Plugin for Zoom Rooms plug-in and the Yealink RoomConnect plug-

in the ZVC830 Zoom Rooms Kit must match each other.
The following table lists the associated and latest firmware name for each device:

Device Model

Firmware Name

UVC80

92.420.0.15.rom

MShare

94.420.0.5.rom

Yealink Plugin for Zoom Rooms

1.0.24.0

Yealink RoomConnect

2.0.14.0

General Issues

•

The display does not display the shared content

•

Any Anti-virus Software Needed to Be Installed on the Mini-PC?

The display does not display the shared content

• Make sure you have signed in the Zoom Room account.
• Make sure the Yealink UVC80 Camera is set as the default camera.

Related tasks

Setting UVC80 as Default Microphone, Speaker and Camera

Any Anti-virus Software Needed to Be Installed on the Mini-PC?

Summary of Contents for ZVC830

Page 1: ......

Page 2: ...ation 13 Conference Room Wiring 13 Initial Setup 14 ZoomRooms Account 14 ZoomRoomsAdmin Account 14 Signing Into Signing Out of Your Zoom Rooms Account 14 Signing Into Your Zoom Rooms Account 14 Signing Out of Your Zoom Rooms Account 15 Setting UVC80 as Default Microphone Speaker and Camera 15 Content Sharing 17 Sharing Content with MShare 17 Sharing Content with WPP20 Wireless Presentation Pod 17 ...

Page 3: ...gement Cloud Service Yealink Device Management Platform 21 Troubleshooting 22 Upgrading System Software 22 Enabling Windows Update Service 23 Update the Devices 23 Firmware for Each Device 24 General Issues 24 The display does not display the shared content 24 Any Anti virus Software Needed to Be Installed on the Mini PC 24 Rebooting the Device 25 Appendix 25 ...

Page 4: ...t to simply walk into the conference room and start your meeting with one touch join or type a few names and launch an ad hoc call The Yealink ZVC830 includes three 360 pick up range microphones and a powerful pan tilt zoom camera with 12x optical zoom to cover up a large conference room The Zoom Rooms system can also connects to the Yealink Management Cloud Service or Yealink Device Management Pl...

Page 5: ...SB dongle to use the wireless keyboard or the mouse HDMI Connects to a display Internet Connects to the network device DC19V Connects to the power adapter USB Type C Port Connects to a USB to HDMI adapter to use another display UVC80 The following describes the corresponding ports of UVC80 Port Name Description Line Out Connects to an audio output device using an audio cable 3 5mm ...

Page 6: ... with a universal security cable to lock UVC80 down MTouch The following describes the corresponding ports of MTouch Port Name Description Human Motion Sensor Integrated in the front of the device the motion detection sensor is to automatically wake up the Zoom Rooms system and light up the touch screen when the person approaches the touch screen USB Connects to the mini PC And the MTouch is power...

Page 7: ...e Mini DP Connects to PC to share contents HDMI Connects to PC to share contents USB Connects to WPP20 to pair the WPP20 with the MShare Wi Fi AP LED Indicator Indicates the status of MShare connected to the WPP20 USB Connects to mini PC MSpeaker The following describes the corresponding ports of MSpeaker ...

Page 8: ...34 to cascade VCM34s PoE Port Connects to UVC80 Connects to the RJ45 port of another VCM34 to cascade VCM34s Related Documentations The following related documents are available Yealink ZVC830 for Zoom Rooms System Quick Start Guide Yealink UVC80 Quick Start Guide Yealink MTouch Quick Start Guide Yealink MSpeaker Quick Start Guide Yealink MShare Quick Start Guide Yealink Mini PC Box Quick Start Gu...

Page 9: ... headset jack Human Motion Sensor Adjustable bracket 23 50 UVC80 1920 x 1080 video resolution 60 frame rate 12x optical zoom Field of view diagonal 78 5 Pan angle range 200 Tilt angle range 60 MShare Optional 1080P 30FPS FHD Support wired and wireless content sharing Built in Wi Fi AP for Yealink wireless presentation device MSpeaker Output THD 1 0 RMS 10W 4 Frequent response 60 Hz 20K Hz S N 70dB...

Page 10: ...830 Deployment and Connection Note For more information about the installation and deployment of accessories for example the installation of mini PC package or UVC80 camera refer to the Quick Start Guide of the corresponding accessory Recommended Deployment Solution Deployment Solutions for ZVC830 Camera Installation Recommendations of MSpeaker Installation Recommendations of Mini PC Installation ...

Page 11: ...s The MTouch needs to be placed facing the door Camera Installation You can mount the UVC80 on the top of the TV on the wall on the ceiling or onto a TV Stand or a Tripod The installation methods are as follows Recommendations of Camera Installation Recommendations of Camera Installation The following is an example of UVC80 installation ...

Page 12: ...he wall about 1 5 m to 1 8 m above the ground Install the LCD TV below the camera The camera should not face the light source directly to prevent bad experience caused by dazzling light If you purchase the Yealink bracket the camera can be hung on the Yealink bracket as shown below Recommendations of MSpeaker Installation If you purchase the Yealink bracket the MSpeaker can be hung on the Yealink ...

Page 13: ...rt For more information on how to install the mini PC please refer to Yealink Mini PC Box Quick Start Guide Conference Room Wiring If the conference room has a dedicated routing channel you can follow the way as it is If not follow the way below to route and fix the wire Note If the cable length you required is more than 7 meters USB extension cables can be used for wiring ...

Page 14: ...zoom123 without quotes No administrator privileges are available from this account The default account to run the Zoom Rooms Room is ZoomRooms and this account will be automatically signed in when the system boots ZoomRoomsAdmin Account The administrator user account is privileged meaning you can perform any action on the system with minimal restriction usually requiring a password for confirmatio...

Page 15: ...oms Account Procedure 1 Tap Settings on the touch screen 2 If the Lock Settings is enabled enter the room password 3 Tap Sign Out Setting UVC80 as Default Microphone Speaker and Camera Procedure 1 Tap Settings on the touch screen 2 If the Lock Settings is enabled disable it You need to enter the room password to change the setting ...

Page 16: ...akerphone Yealink UVC80 Audio as your audio input device from the SOURCE field 4 Tap the Speaker field and then select Echo Cancelling Speakerphone Yealink UVC80 Audio as your audio output device from the SOURCE field 5 Tap the Camera field and then select Yealink UVC80 Camera as your default camera from the SOURCE field ...

Page 17: ...dure Normally it will start presentation automatically once MShare is connected to PC If you stop content sharing manually on the touch screen do one of the following From the idle screen tap Presentation Desktop to start content sharing During a meeting tap Share Content or Camera Start sharing to start content sharing with the participants Sharing Content with WPP20 Wireless Presentation Pod You...

Page 18: ...d then upgrade the WPP20 After starting the software if it prompts that the firmware version is different from the host version you need to upgrade the WPP20 according to the prompts For the WPP20 running old versions after starting the software you need to manually upgrade the firmware on the software at the path Version Update After the upgrade is successful the WPP20 is ready for content sharin...

Page 19: ... Content Procedure Do one of the following Tap Presentation Stop Sharing on the presentation screen to stop sharing content when the device is idle During a meeting tap Share Content or Camera Stop Current Sharing to stop sharing content with the participants Note Stopping presentation on your MTouch does not close the content shared by the local computer You can start presentation on your MTouch ...

Page 20: ...entation Project your PC to the screen in the front of room and share content via Airplay Phone Dial out using the keypad and switch from a phone call to a full Zoom video meeting In Meeting Controls you can do the following Mute Unmute microphones in the room Show Hide local video Change video layouts Thumbnail Gallery or Active Speaker Switch camera through all available cameras Allow remote con...

Page 21: ...desktop of the mini PC ZoomRooms Account Sign in If you sign in with administrator account you can switch back to the ZoomRooms account Procedure 1 Tap the button and then go to Sign out 2 Select the ZoomRooms account from the bottom left corner and then enter the password default zoom123 to enter the Zoom Rooms app Logging into Yealink Management Cloud Service Yealink Device Management Platform T...

Page 22: ...ted in this section contact your Yealink reseller for further support Upgrading System Software Firmware for Each Device General Issues Rebooting the Device Upgrading System Software Windows Update is a service provided by Microsoft which provides security updates and functionality updates to Windows operating systems and its installed components ZoomRooms account is the default account from which...

Page 23: ...an administrator ZoomRoomsAdmin Sign in Procedure 1 Open a command prompt window on your mini PC 2 Type services msc and press Enter 3 Find Windows Update service and double tap to open Properties 4 Enable Windows Update service from the Startup type field 5 Click OK Update the Devices The devices can be upgraded manually or can be automatically upgraded if you enable automatical Windows Update En...

Page 24: ...s plug in and the Yealink RoomConnect plug in the ZVC830 Zoom Rooms Kit must match each other The following table lists the associated and latest firmware name for each device Device Model Firmware Name UVC80 92 420 0 15 rom MShare 94 420 0 5 rom Yealink Plugin for Zoom Rooms 1 0 24 0 Yealink RoomConnect 2 0 14 0 General Issues The display does not display the shared content Any Anti virus Softwar...

Page 25: ... Rebooting the Device Procedure 1 Tap Settings on the touch screen 2 If the Lock Settings is enabled enter the room password 3 Navigate to Room Reboot Appendix Get more about how to set up and configure Zoom Rooms system and know more about Zoom Rooms see the following links For more information on how to set up and configure Zoom Rooms system please visit Setup Configuration For more information ...

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