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How do I restore power to the base station?
• Check your setup using page 4.
• If you’re using AC power, try plugging the power adaptor into
another socket.
• If you’re using power over Ethernet, connect the base station
directly to your LAN switch. If there’s no power light on the base
station get in touch with your LAN provider if it’s not part of
your Cloud Voice service.
• If you still need help, just call us on
0800 389 0537
.
How do I check a handset’s registered with a base station?
• Press the paging key ( ) on the base station. If your handset
rings it’s registered with the station.
• If the handset has ‘Unregistered’ written on its screen, follow
the steps on page 10 to register.
How do I check a base station’s connected to my network?
Press the paging key ( ) on the base station. You’ll see the IP
address on the screen. If it says ‘0.0.0.0.’, it isn’t connected. Your IT
team should be able to help.
Can I check my line status from a handset?
Yes. Press the ‘Line’ soft key on your handset. You’ll see your
number at the top of the ‘Line Status’ screen. If you see a red cross
by it, your line isn’t working. You’ll need to check your phone’s
registered to the user on the business portal.
I can make calls but people can’t call me. What’s gone wrong?
Check if your handset is set to ‘Do not disturb’. Look for by the
signal indicator. Dialling *79 on your keypad will turn this off.
My phone still isn’t working
Don’t worry. We should be able to help. Call us on
0800 389 0537
.
5. How to solve problems
Make sure you can successfully call emergency services
Keep your address updated
Your Cloud Voice number’s registered to a specific address. When you
make a 999 or 112 call from your phone number, that’s the address
emergency services will see.
We don’t update your address automatically. So please tell us if you
start using Cloud Voice in a different location.
You might not be able to make 999 or 112 calls when your internet
network is down or during a power cut. Or if you’re using Cloud Voice
from an app.
