Basic Call Features
105
For example, you have been selected by your system administrator to be a call agent for a
response group named “YEALINK”. When a user named “yl48” calls your response group, your
phone is shown as below:
Note
Response Group Ringtone
Response group ringtone feature allows the phone to play a distinct ringtone when receiving a
response group calls.
To set a ringtone for the response group via phone user interface
:
1.
Press
Menu->Setting->Basic
->
Sounds
->
Ring Tones
->
Response Group
.
2.
Press or to select a ringtone.
3.
Press the
Save
soft key to accept the change.
Call Queue
If you sign into the phone using Online account, you can use call queue feature. On-Premises
environment does not support this feature.
The call queue is a feature that route and queue incoming calls to group members, called
agents, such as to a help desk or a customer service desk.
Response group can be configured on Skype for Business Server only. Contact your system
administrator for more information.
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