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Instructions
ANSWERING A CALL (4 options):
•
Pick up the handset.
•
Press the Headset key
•
Press the Speaker key – OR-
•
Press the soft Answer key
PLACING A CALL (2 options):
•
Pick up the handset, press Headset, or
Speaker
key
•
Dial number, and then press the Send soft
key
PERSONAL HOLD & RESUME
Holds call on your handset only.
•
While on an active call press the Personal
Hold
key located on the right side of
phone.
•
Press the same
Hold
key to resume call
before picking up the handset.
•
Call can also be resumed by using the soft
key labeled
Resume
.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
•
To place an active call on Hold 1, Hold 2,
or Hold 3 press the Park soft key located at
the bottom of your display screen.
•
The phone will place the call on the 1
st
available universal holding positions and
announce the location.
•
Call can be retrieved on any phone by
pressing the same
Hold 1
,
Hold 2
, or
Hold
3
key.
MULTIPLE CALLS
•
Press the Park key to place your current
caller on hold. Then press the soft Answer
key to answer the second incoming call.
•
If you do not want to answer incoming call
press the More soft key then select the
Reject
soft key. The call will continue to
ring on other handsets. If call goes
unanswered patient is sent to the “open for
business” voicemail greeting.
INTERCOM
•
Dial 8+Ext. # then press the soft Dial key to
use speakerphone or pick up the handset and
speak to your coworker.
•
The extension dialed will hear a notification
beep and then your voice.
If that extension is on an active call, the phone will
treat the intercom as another incoming call which
can be answered, rejected, or ignored.
TRANSFERRING CALLS
•
While on a live call press the
Transfer
key.
•
The caller will be placed in a holding
pattern and begin hearing the hold music.
•
Dial the three-digit extension you want to
send the call to. (Note: A call can also be
transferred to a 10 digit external number if
sending to a cell or home number.)
•
If you want to talk to the person receiving
the transfer, wait for them to pick up and
explain that you will be transferring a call.
•
Press the Transfer key again to complete
the transfer.
•
If the receiving party does not want to
accept the call, press the soft End Call key
and then the Resume soft key to retreive
the call.
BLIND TRANSFER
•
While on a live call press the Transfer key.
•
The caller will be placed in a holding pattern
and begin hearing the hold music.
•
Dial the three-digit extension you want to send
the call to. (Note: A call can also be transferred
to a 10 digit external number if sending to a
cell or home number.)
•
Press the B Transfer soft key to send the call
directly to the other extension or number.
