Offices Worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are
provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any
part of any contract.
© British Telecommunications plc 2018. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.
November 2019
Headset mode activation/deactivation
To activate the headset mode:
Press on the phone - The headset key LED illuminates solid green and
the headset icon appears on the idle screen.
Press the line key or the Answer soft key to answer an incoming call.
The call will be connected to your headset automatically.
Enter the desired number and then press the Send soft key, the
phone will then place a call using the headset automatically.
To deactivate the headset mode:
Press again on the phone - The headset key LED goes out and the
headset icon disappears from the idle screen
Warranty
Your headset is covered by a 2 year warranty with the headset
manufacturer. If you experience any faults/issues with your headset,
please contact:
Within the first 28 days from date of purchase:
BT Business Direct Customer Service Team – 0370 429 3010.
After 28 days, but within 2 years from date of purchase:
Poly (formerly Plantronics)
Technical Support Desk - 0800 410014 or visit
www.plantronics.com/gb/en/support/warranty-service
Jabra Technical Support Desk –01784 220172 (option 2)
Monday - Friday: 9:30am - 2pm or visit
www.jabra.co.uk/support-page/warranty-and-service
Connecting a corded headset with your phone
1. Locate the headset port on the underside of the telephone
as shown above
2. Plug the bottom cable into the headset port
3. Connect the corded headset to the bottom cable via the
Quick Disconnect plug
4. If using a Jabra headset, use switch setting position 4 on
the cable
Connecting a wireless headset with your phone
• Connect socket 1 of the Yealink Wireless Headset Adapter
EH36 to the base of the Yealink phone (EXT/EHS port) via the
RJ12 cord supplied with the adapter
• Connect socket 2 of the Yealink Wireless Headset Adapter
to the headset base unit via the RJ45 cord supplied with
the adapter
• Connect the headset base unit to the Yealink phone
headset port via the RJ9 to RJ9 cord supplied with the
headset
• Set the base unit to switch settings A and 7
PC
EXT
Wireless Headset Adapter EHS36
Internet
DC5V
