Yealink CP960 Teams Edition User Manual Download Page 28 | Manualshive

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| Operating Calls |

28

Procedure

1.

Navigate to >

Settings

>

Calling

.

2.

Enable

Call forwarding

.

3.

Tap the

Forward to

filed and then select

My delegates

.

Forwarding Incoming Calls if Unanswered

You can configure the forwarded destination if the incoming call is not answered.

Procedure

1.

Navigate to >

Settings

>

Calling

>

If unanswered

.

2.

Select a desired forwarded destination:

• Select

Voicemail

directly.

• Select

Contact or number

, add the target contact.

• If you have assigned your delegates on the Microsoft Teams client, you can select

Delegates

.

Related tasks

Forwarding Calls to Delegates

Synchronizing Incoming Calls to the Specified Contact/Delegates

You can synchronize incoming calls to a specified contact or delegates so that you and they can receive
the incoming calls simultaneously.

Procedure

1.

Navigate to >

Settings

>

Calling

>

Also ring

.

2.

Do one of the following:

• Select

Contact or number

, add the target contact.

• If you have assigned your delegates on the Microsoft Teams client, you can select

Delegates

.

The target member and you will receive the incoming calls simultaneously.

Parking and Retrieving Calls on the Teams Server

Call park and retrieve feature allows a user to place a call on hold in the Teams service in the cloud. When
a call is parked, the service generates a unique code for call retrieval. The user who parked the call or
someone else can use that code to retrieve the call.

About this task

If the call park and retrieve feature is not available, contact your administrator for more information.

•

Parking Teams Calls

•

Retrieving Parked Calls

Parking Teams Calls

If you want to receive the call on a mobile device instead of the desk phone for convenience or if the caller
wants someone else to answer the call, you can park the call on the Teams server. When a call is parked,
you can use the code to retrieve the call on another device.

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Summary of Contents for CP960 Teams Edition

Page 1: ......

Page 2: ...ams Device 16 Phone Lock 16 Creating a Lock PIN 17 Enabling Phone Lock 17 Setting the Idle Timeout for Phone Lock 17 Unlocking Your Phone 17 Changing Your Lock PIN 18 Disabling Phone Lock 18 Using a Teams Phone as a Common Area Phone 18 Signing in to a CAP Meeting Account 18 Signing out of a Common Area Phone 21 Signing in to a Teams Phone as a Guest User 21 Signing in as a Guest User 22 Signing o...

Page 3: ...ll by Inviting Other Contacts 30 Initiating a Conference Call From Call History 30 Managing the Conference Participants 31 Muting All Conference Participants 31 Muting Individual Conference Participants 31 Removing the Participants from the Conference 31 Re inviting the Participants Who Have been Removed 31 Viewing the Details of Participants 32 Adding Participants to a Conference Call 32 Leaving ...

Page 4: ...rrection 43 Bluetooth Beacon 43 Wireless Network 44 Activating the Wi Fi Mode 44 Connecting to the Wireless Network 44 Connecting to an Available Wireless Network Manually 44 Connecting to the Wireless Network Using Wi Fi Protected Setup WPS 44 Adding a Wireless Network manually 45 Viewing the Wireless Network Information 46 Disconnecting the Wireless Network Connection 46 Deactivating the Wi Fi M...

Page 5: ...shooting 52 Why is the screen blank 53 Why does the device display Network unavailable 53 Why does the device display time and date incorrectly 53 How can I obtain the MAC address of a device when the device is not powered on 53 Why can t I receive calls 53 Why doesn t my handset work 53 Checking the IP Address of Device 53 ...

Page 6: ... how to assemble the device or accessory and how to use the basic features This guide is also included in your device package Administrator Guide This guide provides detailed information about setting up your network and configuring features Regulatory Notice This guide provides information for all regulatory and safety guidance Getting Started This chapter aims to make you familiar with the phone...

Page 7: ...re numbered in the figures Item Description 1 Three Internal Microphones Provide 20 feet and 360 degree coverage to transmit sound to other phones 2 Mute Touch Keys Indicate phone statuses Toggle mute feature 3 Speaker Provides hands free speakerphone audio output ...

Page 8: ...on of CPE90 wired expansion microphones 10 USB Ports Come ready for the future connection of an optional USB flash drive or CPW90 charging cradle 11 Micro USB Port Enables you to connect the phone to the PC Your phone will work as an external speaker and a microphone for your PC 12 Network Port Enables you to connect the phone to a wired network Accessing Screens on Yealink Teams Phones You can na...

Page 9: ... and missed calls 2 Operation Options Tap to view information on the contact Tap to call the contact 3 Tap to retrieve a parked call 4 Tap to search for a contact 5 Tap to initiate a call Accessing the Meetings Screen You can access the Meetings screen to join or schedule meetings ...

Page 10: ...eams phone from Teams client or Outlook 2 Tap to join the corresponding scheduled meeting 3 Tap to schedule a meeting 4 Meeting details Tap the corresponding scheduled meeting to view the meeting details Accessing the Voicemail Screen You can listen to voicemails or place calls to contacts from the Voicemail screen ...

Page 11: ... Voicemail list Displays all the voicemails stored in the voicemail list 2 Tap to play the voicemail 3 Tap to change the playback speed of the voicemail 4 Operation options Tap to view information of contact Tap to call the contact Tap to delete the voicemail ...

Page 12: ...tap to delete two or more characters Next Key Tap to go to the next field Done Key Tap to confirm the settings Go Key Tap to search for the contact 3 Label automatically to identify the context sensitive features Tap to start a new line 4 Two Special Characters Tap to enter special characters Long tap point key then slide to choose one of the options to enter an alternate character 5 Space Key Tap...

Page 13: ...ng in to Your Device Signing out of Your Teams Device Phone Lock Using a Teams Phone as a Common Area Phone Signing in to a Teams Phone as a Guest User Signing in to Your Device You can sign in to your Microsoft online account directly on your device or sign in to your device via a web sign in which includes your sign in address and password About this task Contact your system administrator to get...

Page 14: ...d Locking Your Phone 14 Signing in to Microsoft Teams on Your Device Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your account credentials 3 After the device signs in successfully tap Got it ...

Page 15: ... Signing in to Microsoft Teams and Locking Your Phone 15 Signing in to Microsoft Teams via Web Sign in Procedure 1 Tap Sign in You will be connected to the Company Portal automatically ...

Page 16: ...ture Procedure 1 Navigate to Settings Sign out 2 Select OK Phone Lock When the phone is not used you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information such as your scheduled meetings When the phone is locked you can still answer the incoming call If the administrator forcibly enables the phone lock feature on the Microsoft Teams Skype for Business ...

Page 17: ...Settings Phone Lock 2 Enable Lock Enable 3 Enter the lock PIN in the New PIN field 4 Enter the lock PIN again in the Confirm PIN field You can use your lock PIN to unlock your phone 5 Save the change Setting the Idle Timeout for Phone Lock You can configure the idle timeout after which the phone will be locked automatically Procedure 1 Navigate to Settings Device Settings Phone Lock 2 Enter the un...

Page 18: ... Unlock 3 Disable Lock Enable Using a Teams Phone as a Common Area Phone Your phone can be set as a Common Area Phone CAP Instead of being located in someone s office common area phones are typically placed in an area like a lobby or another area that is available to many people to make a call for example a reception area lobby or conference room You have access to certain features for the common ...

Page 19: ... Signing in to Microsoft Teams and Locking Your Phone 19 Procedure 1 Tap Sign in You will be connected to the Company Portal automatically 2 Enter your account credentials ...

Page 20: ... Teams and Locking Your Phone 20 3 After the phone signs in successfully tap Got it After signing in to the CAP account the screen is displayed as below After signing in to the Meeting account the screen is displayed as below ...

Page 21: ...in password default admin 3 Select Sign Out 4 Tap OK Signing in to a Teams Phone as a Guest User You can sign in to a phone as a guest user Hot Desking feature is convenient for different employees to share one Teams phone When you sign out any changes you made on the phone while signed in are removed and the host user settings are restored Signing in as a Guest User Signing out the Guest User ...

Page 22: ...op hot desking The phone prompts you whether to stop hot desking 2 Select END The guest user is signed out and the host user is signed in automatically Note The guest user will automatically be signed out after the phone is idle for a designated time this time is configured by system administrator Before logout the phone prompts you that it will automatically sign out in 15 seconds Changing Your P...

Page 23: ...et status Operating Calls This chapter shows you how to handle calls on your device Placing Calls Answering Calls Muting and Unmuting Audio Holding and Resuming Calls Ending or Rejecting an Active Call Transferring Calls Forwarding All Incoming Calls Forwarding Incoming Calls if Unanswered Synchronizing Incoming Calls to the Specified Contact Delegates Parking and Retrieving Calls on the Teams Ser...

Page 24: ...o place an audio call Tip You can tap to search for a contact Dialing the Number Procedure 1 From the Calls screen tap 2 Tap 3 Enter the contact number 4 Tap Placing Multiple Calls When you are in a call you can hold your current call and place a new call Only one active call the call that has audio associated with it can be in progress at any time Procedure 1 During a call tap to return to the Ca...

Page 25: ...h screen 2 Tap Emergency Call 3 Enter an emergency number and then tap Place call Answering Calls When you receive an incoming call on your phone you can choose to answer it in various ways Answering a Call Answering a Call When in a Call Answering a Call Procedure Do one of the following Tap Answering a Call When in a Call You can answer the incoming call when you are in an active call Procedure ...

Page 26: ...rocedure During a call tap Put call on hold Resuming a Call Procedure Do one of the following If only one call is placed on hold tap Resume If multiple calls are placed on hold tap on the right side of the desired held call Ending or Rejecting an Active Call Procedure Tap Transferring Calls You can transfer a call to another party using the blind transfer or consultative transfer method Performing...

Page 27: ...n set up your phone to forward all incoming calls to a specified destination Forwarding Calls to Voicemail Forwarding Calls to a Contact or Number Forwarding Calls to Delegates Forwarding Calls to Voicemail You can forward all incoming calls to your voicemail Procedure 1 Navigate to Settings Calling 2 Enable Call forwarding 3 Tap the Forward to field and then select Voicemail Forwarding Calls to a...

Page 28: ...lso ring 2 Do one of the following Select Contact or number add the target contact If you have assigned your delegates on the Microsoft Teams client you can select Delegates The target member and you will receive the incoming calls simultaneously Parking and Retrieving Calls on the Teams Server Call park and retrieve feature allows a user to place a call on hold in the Teams service in the cloud W...

Page 29: ...e the call on another phone or provide another contact with the call retrieval code to retrieve the call Procedure 1 Tap when the phone is idle 2 Enter the code 3 Tap OK Blocking Calls with No Caller ID Procedure 1 Navigate to Settings Calling 2 Enable Block calls with no caller ID Note If your phone is set as a common area phone navigate to Settings Device Settings Calls Admin only default passwo...

Page 30: ... Inviting Other Contacts Initiating a Conference Call From Call History Managing the Conference Participants Adding Participants to a Conference Call Leaving the Conference Initiating a Conference by Calling Multiple Contacts Procedure 1 Tap from the Calls screen 2 Enter the contact information to search and then select the desired contact You can add multiple contacts 3 Tap Initiating a Conferenc...

Page 31: ...l other participants in the conference call are muted Muting Individual Conference Participants Everyone can mute any other conference participants in the conference call Procedure 1 During the conference call tap All participants are displayed in the participants list 2 Tap the desired participant and then select Mute participant The participant is muted Removing the Participants from the Confere...

Page 32: ...cedure 1 During the conference call tap 2 Tap on the touch screen 3 Enter the participant account information to search and then add members 4 Tap to add the participants Leaving the Conference All participants can leave the conference at any moment Procedure Tap Other participants remain connected Using the Teams Meeting Feature Teams meetings are a great way to come together with your colleagues...

Page 33: ...then select Busy Free Tentative or Out of office 5 Optional Enter the description of the meeting 6 Tap to set up the meeting Viewing the Meeting Details You can view details of scheduled meetings such as the conference dial in number and conference ID Procedure 1 From the Meetings screen tap the desired meeting 2 Tap See more on the right of the screen Joining a Scheduled Meeting You can join a Te...

Page 34: ... the invitation Your response is shown below Tip You can tap the selected response to edit the response to the scheduled meeting Canceling the Scheduled Meeting If you are the organizer you can cancel the scheduled meetings Procedure 1 From the Meetings screen tap the desired meeting 2 Tap Cancel event It prompts if you want to cancel this event 3 Tap OK ...

Page 35: ...o delete the meeting 3 Tap OK Using the Voicemail After you sign in to the phone all voice mails received on your account will be displayed on your phone You can view the duration and receiving time of each voicemail stored in your voicemail After reading the voicemail you can delete it Listening to the Voicemail Deleting Voicemail Messages Viewing the Details of the Contacts Related tasks Signing...

Page 36: ...the Contacts You can view the details of the person who left you a message Procedure 1 From the Voicemail screen tap the desired voicemail 2 Tap below the voicemail Teams Device Settings Using the Dark Theme Setting the Language Time and Date Display Screen Savers Changing the Screen Backlight Brightness and Time Bluetooth Accessibility Features Using the Dark Theme Procedure 1 Navigate to Setting...

Page 37: ...nds on what you set after the device starts up You can change the language Procedure 1 Navigate to Settings Device Settings Language 2 Select the desired language It prompts if you are sure to change the language 3 Select OK Note If your phone is set as a common area phone navigate to Settings Device Settings Language Admin only default password admin to set the language ...

Page 38: ...bout this task The built in date formats are listed below Date Format Example 2018 05 30 WWW MMM DD Wed May 30 DD MMM YY 30 May 18 YYYY MM DD 2018 05 30 DD MM YYYY 30 05 2018 MM DD YY 05 30 18 DD MMM YYYY 30 May 2018 WWW DD MMM Wed 30 May MM DD YYYY 05 30 2018 Procedure 1 Navigate to Settings Device Settings Time Date 2 Select the desired date format from the Date Format field 3 Select the desired...

Page 39: ...these pictures alternately 3 Select OK Note If your phone is set as a common area phone navigate to Settings Device Settings Screen Saver Admin only default password admin Screensaver background to change the screen saver background Changing the Screen Backlight Brightness and Time You can change the backlight brightness of the LCD when the device is active in use The backlight brightness automati...

Page 40: ...ating the Bluetooth Mode You need to activate Bluetooth mode to use the Bluetooth feature Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Turn on Bluetooth Pairing and Connecting the Bluetooth Device Before you begin Make sure that you have activated the Bluetooth mode and the Bluetooth device is discoverable Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Tap Scan to sea...

Page 41: ... 2 Long tap the connected mobile phone and select Details 3 Disable Phone audio 4 Tap OK Disabling Your Device Discovery After the Bluetooth is turned on your device is visible to other Bluetooth enabled devices by default You can disable this feature not to allow your device to be discovered by other Bluetooth devices Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Turn off Open Disc...

Page 42: ... sure to unpair 3 Tap OK Deactivating the Bluetooth Mode You can deactivate the Bluetooth mode when you no longer use a Bluetooth device Procedure 1 Navigate to Settings Device Settings Bluetooth 2 Turn off Bluetooth Accessibility Features The device includes a number of features to accommodate vision impaired users Large Text High Contrast Mode Color Correction Large Text You can change the displ...

Page 43: ...y blue yellow 3 Select OK Bluetooth Beacon You can connect the CP960 phone to PC using a micro USB cable Then the phone will automatically enter the USB audio mode when a call is in progress on the Microsoft Teams client In the USB audio mode you can only mute the call or end the call Note If there is another incoming Teams SIP call the current call will be paused After the Teams SIP call ends you...

Page 44: ...etwork Manually Connecting to the Wireless Network Using Wi Fi Protected Setup WPS Adding a Wireless Network manually Connecting to an Available Wireless Network Manually Before you begin Get the password of the wireless network from your system administrator Make sure that the Wi Fi mode is activated Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Select Scan to search the available wire...

Page 45: ...WPS key on your gateway router Once the WPS setup has completed successfully the touch screen will prompt connect successfully Connecting to the Wireless Network Using PIN Before you begin Make sure that the Wi Fi mode is activated Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Select WPS PIN to search the available wireless network The device screen prompts that you need to enter the PI...

Page 46: ...ng to the wireless network you can view the wireless network information such as wireless status link speed security IP address signal strength and so on Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Select the connected wireless network Disconnecting the Wireless Network Connection Procedure 1 Navigate to Settings Device Settings Wi Fi 2 Select the connected wireless network 3 Select F...

Page 47: ...ick Ball Switching to Survivability App Switching to Teams App Survivability App Screens Call Features of Survivability App Enabling the Quick Ball You can use the quick ball to quickly switch between the survivability app mode and teams app mode Procedure 1 Navigate to Settings Device Settings Hybrid Mode 2 Enable Quick Ball The screen displays a quick ball You can tap it to change the app mode q...

Page 48: ...ry groups and contacts History Includes missed placed received and forwarded calls you can view call details and manage the history record Note The phone only supports one SIP account Call Features of Survivability App In survivability app mode you can perform basic call features Note If your phone is locked you may need to unlock it before using call features Call Status You can Ring back Cancel ...

Page 49: ...rence call Place a new call Invite a new party Split a Conference Call For other conference participants the same as the peer to peer call Manage a participant Mute the participant Remove the participant Split the participant Hold the participant View the detail of participant USB Audio Mode You can connect the CP960 phone to PC using a micro USB cable Then the phone will automatically enter the U...

Page 50: ...ew more information about Microsoft Teams If you encounter problems when using the Teams device you can send feedback to Microsoft Viewing More Information About Microsoft Teams Company Portal Entering Microsoft Teams Help Center Sending Feedback Viewing More Information About Microsoft Teams You can view more information about Microsoft Teams such as the version calling version and the details of...

Page 51: ...Note Every organization has different access requirements and will use Intune in ways that they determine will best manage their information Some functionality might be unavailable in certain countries If you have questions about how this app is being used within your organization contact your company s IT administrator Entering Microsoft Teams Help Center Microsoft Teams help center provides more...

Page 52: ...Device You can reset the device to factory settings with the need for entering the Administrator s password Procedure 1 Navigate to More Settings Device Settings Debug Admin only default password 0000 2 Select Reset to Factory Settings It prompts if you are sure to reset to factory default 3 Select OK Troubleshooting If you are having issues with your device you can try the troubleshooting options...

Page 53: ...t the SNTP server contact your system administrator for more information You can also configure the time and date manually How can I obtain the MAC address of a device when the device is not powered on You can use one of the following ways to obtain the MAC address of a device You can ask your supplier for a shipping information sheet which includes MAC addresses according to the corresponding PO ...

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