Fault Finding and Support
Troubleshooting
If something isn’t working correctly, deactivate the device, wait until the
green light has stopped flashing and then switch on again.
You can also reset the device by holding down the DOWN and ALERT
buttons for 10 seconds (until the screen goes blank and the red LED comes
on) then release the buttons.
Ensure the unit is fully charged.
If neither of the above work, then please get in touch with the YB helpdesk,
using the details below.
Helpdesk
For assistance, please contact the YB support team by emailing
support@
ybtracking.com
- it would greatly help us if you provided the following
information:
• Name and contact number
• Serial number of the Device (see serial number label)
• Symptoms of the fault
• History of action taken to attempt to rectify the fault
Battery Life Expectations
These battery life predictions assume the following:
• No display usage
• Bluetooth off
• GPS Early-wake set to 20s
• Clear sky conditions
Interval
Transmissions
Hours
Days
Weeks
Continuous
6000
80
3.3
0.5
5 minutes
3300
275
11.5
1.6
15 minutes
2900
725
30
4
30 minutes
2500
1250
52
7.4
1 hour
2200
2200
92
13
4 hour
1500
6000
250
36
8 hour
1050
8400
350
50
As with all portable battery powered devices, battery life can be significantly
shortened by extreme temperatures and some usage patterns.
12
Hints & Tips
Positioning of your device
has a massive effect on the
battery life.
Whilst it may still work
perfectly well, a device with
a poor view of the sky will
use up battery 10 times more
quickly than one with a good
view of the sky!
Make sure that you take this
into account when choosing
where to put your device.
