1-10
159281-1CD
HW1480357
HP20D
1 Introduction
1.11 Customer Support Information
1.11 Customer Support Information
If you need assistance with any aspect of your HP20D system, please
contact YASKAWA Customer Support at the following 24-hour telephone
number:
For
routine
technical inquiries, you can also contact YASKAWA Customer
Support at the following e-mail address:
When using e-mail to contact YASKAWA Customer Support, please
provide a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please have the following information ready before you call Customer
Support:
NOTE
Please use e-mail for
routine
inquiries only. If you have an
urgent or emergency need for service, replacement parts,
or information, you must contact YASKAWA Customer
Support at the telephone number shown above.
• System
HP20D
• Robots
___________________________
• Primary Application
___________________________
• Controller
DX100
• Software Version
Access this information on the
Programming Pendant’s LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
• Robot Serial Number
Located on the robot data plate
• Robot Sales Order Number
Located on the DX100 controller
data plate
(937) 847-3200
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