Consumer information
10-3
10
WARRANTY QUESTIONS AND ANSWERS
CUSTOMER SERVICE
CHANGE OF ADDRESS
YAMAHA MOTOR CORPORATION U.S.A.
CUSTOMER RELATIONS DEPARTMENT
P.O. Box 6555
Cypress, California 90630
YAMAHA MOTOR CORPORATION, U.S.A.
WARRANTY DEPARTMENT
1270 Chastain Road
Kennesaw, GA 30144
If your machine requires warranty service, you must take it to any authorized Yamaha motorcycle dealer within the continental United States.
Be sure to bring your warranty registration identification or other valid proof of the original date of purchase. If a question or problem arises
regarding warranty, first contact the owner of the dealer-ship. Since all warranty matters are handled at the dealer level, this person is in the
best position to help you. If you are still not satisfied and require additional assistance, please write:
When contacting Yamaha Motor Corporation, U.S.A. don’t forget to include any important information such as names, addresses, model, VIN
(vehicle identification number), dates, and receipts.
The federal government requires each manufacturer of a motor vehicle to maintain a complete, up-to-date list of all first purchasers against
the possibility of a safety-related defect and recall. This list is compiled from the purchase registrations sent to Yamaha Motor Corporation,
U.S.A. by the selling dealer at the time of your purchase.
If you should move after you have purchased your new motorcycle, please advise us of your new address by sending a postcard listing your
motorcycle model name, VIN number, dealer number (or deale’s name) as it is shown on your warranty identification, your name and new
mailing address.
Mail to:
This will ensure that Yamaha Motor Corporation, U.S.A. has an up-to-date registration record in accordance with federal law.
Q. What costs are my responsibility during the warranty period?
A. The customer’s responsibility includes all costs of normal maintenance services, non-warranty repairs, accident and collision damage,
and oil, oil filters, air filters, spark plugs, and brake shoes or pads.
Q. Does the warranty on the engine include the carburetor, air filter, air box, and exhaust pipe?
A. No. The warranty covers only the engine components.
Q. What responsibility does my dealer have under this warranty?
A. Each Yamaha motorcycle dealer is expected to:
1. Completely set up every new machine before sale.
2. Explain the operation, maintenance, and warranty requirements to your satisfaction at the time of sale, and upon your request at any
later date.
In addition, each Yamaha motorcycle dealer is held responsible for his setup, service and warranty repair work.
Q. What are some examples of “abnormal” strain, neglect, or abuse?
A. These terms are general and overlap each other in areas. Specific examples include: Running the machine without oil; operating the
machine with a broken or damaged part which causes another part to fail, damage or failure due to improper or, careless transportation
and or tie down; and so on. If you have any specific questions on operation or maintenance, please contact your dealer for advice.
Q. Does the warranty cover incidental costs such as towing or transportation due to a failure?
A. No. The warranty is limited to repair of the machine itself.
Q. May I perform any or all of the recommended maintenance shown in the Owner’s Service Manual instead of having the dealer do them?
A. Yes, if you are a qualified mechanic and follow the procedures specified in the Owner’s Service Manual. We do recommend, however, that
items requiring special tools or equipment be done by a Yamaha motorcycle dealer.
Q. Will the warranty be void or canceled if I do not operate or maintain my new YZ or WR exactly as specified in the Owner’s Service
Manual?
A. No. The warranty on a new motorcycle cannot be “voided” or “cancelled.”
However, if a particular failure is caused by operation or
maintenance other than as shown in the Owner’s Service Manual, that failure may not be covered under warranty.
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