Yamaha TW-E5B User Manual Download

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Troubleshooting

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If this product does not operate normally while you are using it, first check the following.

[Search tag] #Q01 Troubleshooting

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After putting the earbuds back into the charging case, wait for at least 10 seconds and then take
them out again.

If this does not solve the problem, initialize (factory reset) the earbuds.

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“Initializing (performing a factory reset)” (p.42)

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Make sure that this product has been sufficiently charged.

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“Charging the earbuds” (p.10)

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“Charging the charging case” (p.12)

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Update the firmware of this product to the latest version.

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“Updating the firmware” (p.44)

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Check the following items according to the trouble you are experiencing.

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“Cannot connect” (p.33)

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“Power will not turn on” (p.34)

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“The product cannot be charged” (p.35)

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“The product does not operate or play back” (p.36)

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“No sound can be heard” (p.37)

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“Sound can only be heard from one earbud” (p.38)

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“Sound is not good or sounds strange” (p.39)

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“The sound is distorted, noisy or choppy” (p.40)

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“Using only one of the earbuds” (p.41)

(

“Initializing (performing a factory reset)” (p.42)

Troubleshooting > Read this first

Summary of Contents for TW-E5B

Page 1: ...True Wireless Earbuds User Guide EN ...

Page 2: ... off the power 15 Remaining Battery Power 16 Bluetooth Connectivity 17 Pairing for the First Time 17 Pairing with a Different Device 19 Connecting to a Device Already Paired 21 Wearing This Product 22 Putting on the earbuds 22 Replacing the eartips 23 Operation Audio Playback and Phone Calls 24 Playing back Audio on this product 24 Making ambient sounds easier to hear AMBIENT SOUND 25 Talking on t...

Page 3: ...e or play back 36 No sound can be heard 37 Sound can only be heard from one earbud 38 Sound is not good or sounds strange 39 The sound is distorted noisy or choppy 40 Using only one of the earbuds 41 Initializing performing a factory reset 42 Updating the firmware 44 List of support centers 45 Appendix 46 List of operations 46 List of indicator displays and audio messages 48 Specifications 50 Trad...

Page 4: ...roduct failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this Guide are for explanatory purposes All company names product names and other such listings in this Guide are the registered trademarks or trademarks of their...

Page 5: ...eawater or other liquids that get on the earbuds before placing them back in the charging case About IPX IPX refers to a product s liquid ingress protection as cited in JIS C 0920 the harmonized standard of IEC 60529 Degrees of protection provided by enclosures IP Code These are provisions that guarantee the performance of a product in fresh water or tap water at room temperature This does not gua...

Page 6: ...and so on Making ambient sounds easier to hear AMBIENT SOUND p 25 LISTENING CARE This product features LISTENING CARE which lets you enjoy rich sound quality even at a low volume Focusing on the characteristics of the human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects t...

Page 7: ...n certain situations When using GAMING MODE the video audio latency may change or the sound quality and connection stability may degrade depending on the usage environment and how you wear the product Related links Pairing for the First Time p 17 Making ambient sounds easier to hear AMBIENT SOUND p 25 Starting the voice assistant p 27 About the Headphone Control app p 28 App settings p 29 7 Introd...

Page 8: ...of the accessories are included with this product Earbuds b c d a Earbud R Earbud L a Function key b plus key c minus key d Indicator Charging case e f Front Back e Charging indicators f Charging connector 8 Introduction Accessory and part names ...

Page 9: ...Note The M size eartips are pre attached XS S M L Quick Start Guide Safety Brochure NOTE The earbuds are stored in the charging case The earbuds feature a built in microphone The charging case contains a battery for charging the earbuds 9 Introduction Accessory and part names ...

Page 10: ...r other liquids that get on the earbuds before placing them back in the charging case Charge this product within a temperature range of 5 to 40ºC When using this product for the first time Remove the earbuds from the charging case the first time you use this product and peel off the isolation sheets found on each Isolation sheet Indicator Charging indicators 10 Charging and Powering Charging the e...

Page 11: ...t 1 5 hours NOTE Once you place the earbuds in the charging case the indicators on the charging case will show the remaining battery power for five seconds except when the charging case itself is still charging You cannot connect the earbuds via Bluetooth or use them for playback while they are recharging Related links Appendix p 46 11 Charging and Powering Charging the earbuds ...

Page 12: ...roduct inside of China be sure to use a USB power adaptor that is approved by CCC Charge this product within a temperature range of 5 to 40ºC 1 2 3 Type C Type A Front Charging indicators USB power adaptor commercially available 1 Plug the USB power cable type C side into the charging case 2 Plug the USB power cable type A side into the USB power adaptor 3 Plug the USB power adaptor into the power...

Page 13: ...from the USB port on your computer instead of using a USB power adaptor Once you place the earbuds in the charging case the indicators on the charging case will show the remaining battery power for five seconds except when the charging case itself is still charging 13 Charging and Powering Charging the charging case ...

Page 14: ...w on battery power its indicator will flash red three times when the power is turned on If this happens charge the earbud If the earbuds have been removed from the charging case or if they do not turn on when removed from the charging case hold down the function key on earbud L and the plus key on earbud R until the indicators light up blue to turn the earbuds on Related links Remaining Battery Po...

Page 15: ... product will enter charging mode NOTE When you want to turn off the earbuds without putting them back in the charging case hold down the function key on earbud L and the plus key on earbud R until the indicators light up red You will hear the Power Off audio message in the earbuds 7 sec Red Lights up for 1 sec Earbud L Earbud R 15 Charging and Powering Turning off the power ...

Page 16: ...ng Battery Medium moderate charge remaining Battery Low small amount of charge remaining NOTE You can check the remaining battery power of the charging case in the following situations While charging the charging case Right after placing the earbuds into the charging case except when the charging case itself is charging Related links Charging the charging case p 12 16 Charging and Powering Remaini...

Page 17: ...shown in the illustration below as the unit enters pairing standby mode You will hear the Pairing audio message in the earbud Either earbud L or earbud R can become the primary earbud Blue Lights up for 1 sec Purple Lights up for 5 sec Red and blue Flashes alternately Blue Lights up for 1 sec Purple Lights up for 5 sec Earbud that is now primary NOTE The indicators may flash blue for a while after...

Page 18: ...r 10 sec Earbud that is now primary NOTE Pairing standby mode will automatically end on this product after about two minutes To pair again or if the connection was unsuccessful place the earbuds back into the charging case and start again at step 1 If the earbuds L and R do not automatically connect put them back into the charging case and take them out again Related links Pairing with a Different...

Page 19: ... Pairing 1 With earbuds L and R turned on hold down the function key on earbud L and the plus key on earbud R for about three seconds Either earbud L or R will be the primary earbud and its indicator alternately flashes red and blue while you hear the message Pairing This means that the earbud is in pairing standby mode 3 sec Flashes alternately Red Blue Earbud that is now primary 2 Activate Bluet...

Page 20: ...ill automatically end on this product after about two minutes To pair again start from step 1 If the earbuds L and R do not automatically connect put them back into the charging case and take them out again Up to three Bluetooth devices can be registered with this product If you pair a device beyond the maximum number the information for device you first paired the oldest pairing will be deleted T...

Page 21: ...nnected you will hear the Connected audio message in the earbud If the earbuds do not automatically connect to a Bluetooth device they are waiting for a connection or are in pairing standby mode Make the connection to the earbuds from your Bluetooth device NOTE One of the earbuds L or R will be the primary earbud when connecting according to their remaining battery power If the earbuds L and R do ...

Page 22: ... the L Left and R Right sides to make sure they are worn in the correct ear and insert them into your ear Move the earbuds to adjust them so that they fit well in your ears after you put them on Related links Replacing the eartips p 23 22 Wearing This Product Putting on the earbuds ...

Page 23: ...ct The earbuds come pre attached with M size eartips CAUTION Do not use broken eartips or wear the earbuds without eartips Doing so may damage your ears Firmly attach the eartips Failure to do so may cause them to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of children to avoid them b...

Page 24: ... twice Go back to the beginning of the track while in the middle of the track or back to the previous track when at the beginning of a track Press the minus key twice The operation may differ depending on the Bluetooth device or app you use NOTE When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume using that device To select a song for...

Page 25: ...ll be able to hear everything You may be unable to hear ambient sounds if you ve turned up the volume of the audio or in certain situations You can also set this with the Headphone Control app The settings are as follows ON enables AMBIENT SOUND OFF default setting this is normal playback mode Depending on the type of sound you are playing back and what is going on around you the ambient sound may...

Page 26: ...ing the phone call press the function key for about one second Ignore a call When a phone call comes in press the function key for about one second Turn the volume up During the phone call press the plus key Turn the volume down During the phone call press the minus key NOTE When a call is coming in any audio being played will be paused Audio playback will automatically resume when the call ends o...

Page 27: ... key R Start voice assistant Hold down the minus key about one second Stop voice assistant When using Siri Hold down the minus key about one second When using Google Assistant Operate using your Bluetooth device NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details 27 Operation Audio Playback and ...

Page 28: ...es Search tag Q03 App This app will let you do the following Show the status of your earbuds headphones such as remaining battery power Make detailed settings on your earbuds headphones Install the app from the App Store iOS devices or on Google Play Android devices See the information about the app on each store for details 28 Dedicated Application About the Headphone Control app ...

Page 29: ...may differ depending on your product Main screen AMBIENT SOUND This function makes it easier to hear the sounds around you such as announcements made on public transportation the sounds of passing cars and so on Settings ON enables AMBIENT SOUND OFF default setting AMBIENT SOUND disabled normal playback mode 29 Dedicated Application App settings ...

Page 30: ...you create your own custom sound settings EQUALIZER default settings RESET the gain of all equalizers is reset to 0 dB Gain settings for each equalizer 0 dB default setting Auto power off timer Sets the time it takes for the power to turn off after Bluetooth has been disconnected Settings OFF 5 minutes default setting 30 minutes 1 hour 3 hours NOTE The AMBIENT SOUND does not guarantee that you wil...

Page 31: ...r firmware update Checks whether new firmware has been released and performs updates User Guide Accesses the User Guide Google Analytics Displays information regarding Google Analytics 31 Dedicated Application App settings ...

Page 32: ...ntly charged Charging the earbuds p 10 Charging the charging case p 12 Update the firmware of this product to the latest version Updating the firmware p 44 Check the following items according to the trouble you are experiencing Cannot connect p 33 Power will not turn on p 34 The product cannot be charged p 35 The product does not operate or play back p 36 No sound can be heard p 37 Sound can only ...

Page 33: ... with a Different Device p 19 The information for a Bluetooth device that was registered on this product was deleted If you pair a device beyond the maximum number of pairable Bluetooth devices the information for device you first paired the oldest pairing is deleted Pair this product once more Pairing with a Different Device p 19 This product may already be connected to another Bluetooth device O...

Page 34: ...ut one second until the indicator lights up blue You can also do this by charging the charging case Charging the charging case p 12 Turning on the power p 14 The product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds...

Page 35: ... computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 35 Troubleshooting The product cannot be charged ...

Page 36: ...earbuds Charging the earbuds p 10 Charging the charging case p 12 The product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds Initializing performing a factory reset p 42 36 Troubleshooting The product does not operat...

Page 37: ...s product Pairing for the First Time p 17 Pairing with a Different Device p 19 The volume is too low Raise the volume Playing back Audio on this product p 24 The audio stopped playing back Start playback Playing back Audio on this product p 24 37 Troubleshooting No sound can be heard ...

Page 38: ...ch as access points or appliances that produce electromagnetic waves such as microwave ovens After placing both earbuds into the charging case take them out again You may be using a smartphone app that generates sound from only one channel Check whether you can hear sound coming from both left and right channels by playing back sound from a different app One of the earbuds might be turned off Turn...

Page 39: ... sides L R Check that the left L and right R earbuds are worn on the correct sides Putting on the earbuds p 22 The eartips don t fit my ears Replace the eartips with the size that match your ear shape Replacing the eartips p 23 39 Troubleshooting Sound is not good or sounds strange ...

Page 40: ...nectivity feature on your Bluetooth device The product is temporarily not functioning in a stable way After putting the earbuds back into the charging case wait for at least 10 seconds and then take them out again If this does not solve the problem initialize factory reset the earbuds Initializing performing a factory reset p 42 GAMING MODE is ON Set GAMING MODE to OFF When using GAMING MODE the v...

Page 41: ... the following This product does not offer a function to convert stereo sound to monaural sound The L and R side keys on the earbuds work differently When using only one earbud use your Bluetooth device to operate controls like playback or talking on the phone 41 Troubleshooting Using only one of the earbuds ...

Page 42: ... defaults The information for devices registered paired will be deleted 1 Remove earbuds L and R from the charging case The indicators light up blue for one second Blue Lights up for 1 sec 2 Hold down the function key and the plus key for about seven seconds to turn the power off Make sure that the indicator lights up as shown below 7 sec Red Lights up for 1 sec Earbud L Earbud R 42 Troubleshootin...

Page 43: ...e sure that the indicator lights up as shown below 10 sec Flashes purple twice Earbud L Earbud R 4 Place earbuds L and R in the charging case The earbuds are now initialized factory reset Related links Pairing for the First Time p 17 43 Troubleshooting Initializing performing a factory reset ...

Page 44: ...o the following while the firmware is being updated Placing the earbuds in the charging case Turning the power of this product off Closing the Headphone Control app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphone Control app open the menu 2 Tap Check for firmware update If new firmware has been...

Page 45: ... Japan Please contact the store where you purchased this product or the Product Support Center as listed in the Quick Start Guide included with this product For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center https manual yamaha com av support 45 Troubleshooting List of support centers ...

Page 46: ...nds Volume Volume up plus key Volume down minus key Audio playback Pause play Function key Skip to the next song plus key press quickly twice Go back to the beginning of the song or skip to the previous song minus key press quickly twice The operation may differ depending on the Bluetooth device or app you use Selecting the modes Switch AMBIENT SOUND ON OFF Function key press quickly two times in ...

Page 47: ...e a call Function key hold down when a call is coming in for at least one second Other functions Start pairing Hold down the function key and plus key with the power turned on hold both down for about three seconds and then release Start stop voice assistant minus key hold down for about one second 47 Appendix List of operations ...

Page 48: ...hen using the button on the earbuds to turn the power off Earbuds L and R are connecting Flashes blue Connection with earbud L and earbud R complete Lights up for five seconds purple and then turns off Indicator display when charging Charging Lights up red Charging completed Not lit Charging case indicator display When the charging case is not connected to a power source For five seconds right aft...

Page 49: ...ed Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Link Lost The link to the Bluetooth device has been severed Related links Charging the earbuds p 10 Charging the charging case p 12 Turning on the power p 14 Turning off the power p 15 Remaining Battery Power p 16 Pairing for the First Time p 17 Pairing with a Different Device p 19 Connecting to a Device Alr...

Page 50: ...irable devices 3 Microphone for phone calls Driver type MEMS Directivity characteristics Overall directivity Frequency range 100 10 000 Hz Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earbuds approx 1 5 hours Charging case approx 2 5 hours Continuous playback time Approximately 8 5 hours Number of earbud charging cycles available with chargi...

Page 51: ...ds Weight 6 5 g per earbud The explanations in this User Guide are written according to the latest specifications as of the date of publication For the latest version of the User Guide refer to the Yamaha website 51 Appendix Specifications ...

Page 52: ...alcomm TrueWireless are products of Qualcomm Technologies Inc and or its subsidiaries Qualcomm and Qualcomm TrueWireless are trademarks of Qualcomm Incorporated registered in the United States and other countries Android and Google Play Google Android and Google Play are trademarks of Google LLC App Store App Store is a service mark of Apple Inc registered in the U S and other countries Siri Siri ...

Page 53: ... Yamaha Downloads https download yamaha com Manual Development Group 2022 Yamaha Corporation Published 03 2022 AM A0 AV20 0151 Layout Folder YMH_PDF_Manual_A5_AV Stylesheet Name 01_YMH_PDF_Manual_A5_AV_En Multi Stylesheet Version 2021 11 16 ...

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