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Yamaha TW-E3ABL, User Manual, Page: 50 / 56

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Problem Still Not Resolved (Customer Support)

If the trouble still cannot be solved, please contact us for product support as shown below.

(

For customers within Japan

Please contact the store where you purchased this product, or the Product Support Center as listed in
the “User Guide (Basic).”

(

For customers outside of Japan

Please contact your nearest authorized Yamaha dealer or service center.

50

Troubleshooting > Problem Still Not Resolved (Customer Support)

Summary of Contents for TW-E3ABL

Page 1: ...Truly Wireless Earphones User Guide EN ...

Page 2: ...g 13 Charging the earphones 13 Charging the charging case 14 Turning the power on 15 Turning the power off 16 Checking the remaining battery power 17 Connections 18 Registering a Bluetooth device pairing 18 Registering pairing a different Bluetooth device 20 Connecting to a Bluetooth device 23 Disconnecting from a Bluetooth device 24 Wearing this product 25 Putting the earphones on 25 Replacing th...

Page 3: ... standby time 36 Updating the firmware 37 Troubleshooting 38 Read this first 38 No sound can be heard 39 Sound can only be heard from one earphone 40 Power will not turn on 41 The product cannot be charged 42 Cannot connect to a Bluetooth device 43 The product does not operate or play back 44 The sound is distorted noisy or choppy 45 Restoring this product to factory defaults Initialize Reset 46 P...

Page 4: ...alcomm aptX is product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark registered by Qualcomm Incorporated in the U S A and other countries aptX is a trademark registered by Qualcomm Technologies International Ltd in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App StoreSM The App Store is a service mark of ...

Page 5: ...you must observe in order to prevent product failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this documentation are for explanatory purposes All company names product names and other such listings in this documentatio...

Page 6: ...rmance of a product in fresh water or tap water at room temperature This does not guarantee equivalent performance in warm water seawater or the like Earphones The waterproof performance of the body of these earphones is compliant with IPX5 standards The earphones are protected by direct jets of water from all directions Charging case The charging case and the included USB power cable are not wate...

Page 7: ...ife of the battery as long as possible use caution regarding the following If the product is not used for a long period of time the charging time may get longer When storing the product for a long time charge the product around once every six months to avoid excessive discharge 7 Notice Handling this product ...

Page 8: ...he human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects the sound balance for the optimal sound to match the volume By rendering a natural sound that s easy to listen to this feature reduces the load on your ears caused by excessive levels Smartphone feature support You c...

Page 9: ...s product Earphones main units Charging case USB power cable 30 cm type C to A Eartips L M S SS one set each L M already attached to the earphones S SS Silicone sleeves M S one set each S already attached to the earphones M Quick Start Guide 9 Product Overview Accessories ...

Page 10: ...User Guide Basic Safety Brochure 10 Product Overview Accessories ...

Page 11: ...es Below is an explanation of the parts of the earphones b a a Function key L R b Indicator NOTE The earphones use built in microphones to capture ambient sounds and conversations 11 Product Overview Part names ...

Page 12: ...on of the parts of the charging case a b a Charging connector Plug the USB power cable into the connector for charging b Indicator NOTE The charging case contains a battery for charging the earphones 12 Product Overview Part names charging case ...

Page 13: ...the charging case Orange Back 1 Open the charging case lid 2 Place the earphones in the charging case 3 Close the charging case lid The charging case indicator lights up when charging and turns off when charging is completed NOTE When the remaining battery power of the charging case is completely depleted while charging the earphones the earphones will turn on 13 Charging and Powering Charging the...

Page 14: ... of charge remaining Flashes two times moderate charge remaining Flashes one time small amount of charge remaining When charging is completed the indicator light will turn off NOTE You can also charge the earphones while the charging case is charging In this case the indicator on the charging case will turn off You may not be able to charge if you use a USB power cable other than the one included ...

Page 15: ...s on Blue 1 sec NOTE If the earphones have been removed from the charging case or if they do not turn on when removed from the charging case hold down the function key on each earphone L R until their indicators light up blue 2 sec Blue 1 sec Related links Checking the remaining battery power p 17 15 Charging and Powering Turning the power on ...

Page 16: ...cators light up red You will hear the Power Off audio message in the earphones 5 sec Red 1 sec When the remaining battery power is low the indicator will flash red three times when the power is turned on If this happens charge this product When the remaining battery power of the charging case is depleted the earphones will not turn off even when they are placed in the charging case If this happens...

Page 17: ...e flashing indicator and the audio message Audio messages Battery High plenty of charge remaining Battery Medium moderate charge remaining Battery Low small amount of charge remaining Indicator on earphone Flashes three times red small amount of charge remaining 17 Charging and Powering Checking the remaining battery power ...

Page 18: ...he illustration below Next remove the earphone L The earphone R will enter pairing standby mode Blue 20 sec Red Blue Flashes alternately NOTE If both earphones are alternately flashing red blue they cannot be successfully registered paired Place both earphones back into the charging case and take them out again 2 Activate the Bluetooth function on the Bluetooth device A list of Bluetooth devices t...

Page 19: ...cally end after about two minutes To register again start from step 1 Up to 3 devices can be registered with this product From the 4th device on older registrations will be deleted the oldest is deleted first If a passkey is required when connecting input 0000 You can also set the earphones in registration pairing mode by disconnecting the earphones with the connected Bluetooth device Related link...

Page 20: ...heir indicators light up red The power will turn off 5 sec Red 1 sec 2 Keep pressing the function key on the earphone R until its indicator lights up as shown below You will hear the Pairing audio message in the earphone and the earphone will enter registration pairing standby mode 5 sec Blue Red Flashes alternately 20 Connections Registering pairing a different Bluetooth device ...

Page 21: ...cted will be shown 5 Select this product from this list on your Bluetooth device If successfully connected you will hear the Pairing Successful audio message The indicator on the earphone will light up as shown below Blue 20 sec Next you will see a message to register pair the other earphone Follow the instructions to register pair The other earphone may be listed as Headset depending on the Bluet...

Page 22: ...leted the oldest is deleted first If a passkey is required when connecting input 0000 You can also set the earphones in registration pairing mode by disconnecting the earphones with the connected Bluetooth device Related links Connecting to a Bluetooth device p 23 Disconnecting from a Bluetooth device p 24 About the app for earphones headphones p 32 22 Connections Registering pairing a different B...

Page 23: ...udio message The indicator will display as shown below Blue 20 sec NOTE Either the left or right earphone will connect to a Bluetooth device according to their remaining battery power The earphones will appear in the list shown on the Bluetooth device as shown below Earphone L Yamaha TW E3A L Earphone R Yamaha TW E3A R The other earphone may be listed as Headset depending on the Bluetooth device T...

Page 24: ...registration pairing with a Bluetooth device Turn the Bluetooth device s power off The earphones will enter the standby mode for a connection registration pairing with a Bluetooth device Turn the power of this product off Related links Registering a Bluetooth device pairing p 18 Connecting to a Bluetooth device p 23 About the app for earphones headphones p 32 24 Connections Disconnecting from a Bl...

Page 25: ...e the earphones to adjust them so that they fit your ears when you put them on If the earphones seem like they might come loose when you shake your head a little while wearing them try using different silicone sleeves This will help prevent them from falling out Fin Related links Replacing the eartips p 26 Replacing the silicone sleeves p 27 25 Wearing this product Putting the earphones on ...

Page 26: ...is product The earphones come pre attached with M size eartips CAUTION Do not use broken eartips and do not wear the earphones without eartips Doing so may damage your ears Firmly attach the eartips Failure to do so may cause them to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of chil...

Page 27: ...better NOTE The left and right silicone sleeves are different 2 kinds of silicone sleeves are included with this product The earphones come pre attached with S size silicone sleeves CAUTION Once removed keep the silicone sleeves out of reach of children to avoid them being accidentally swallowed 27 Wearing this product Replacing the silicone sleeves ...

Page 28: ...urn the volume up Press the function key on earphone R twice Turn the volume down Press the function key on earphone L twice NOTE When connecting to a device such as a smartphone on which the volume can be adjusted you can also adjust the volume using that device 28 Operating this Product Adjusting the volume ...

Page 29: ...beep sound about two seconds Take your finger off the key once you hear the beeping sound Go back to the beginning of the song or skip to the previous song Hold down the function key on earphone L until you hear a beep sound about two seconds Take your finger off the key once you hear the beeping sound NOTE To select a song for playback operate your Bluetooth device Related links Adjusting the vol...

Page 30: ...ress the function key on earphone R during the call Ignore a call Hold down the function key on earphone R for at least two seconds when the call is coming in Take your finger off the key once you hear the beeping sound NOTE When a call is coming in any music being played will be paused Music playback will automatically resume when the call ends or you ignore the call Related links Adjusting the v...

Page 31: ... 1 1 2 2 1 Press the function key on earphone R three times The voice assistant will start and you can operate it using your voice NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details To finish listening to the voice assistant operate your Bluetooth device 31 Operating this Product Using the voic...

Page 32: ...ery power Make detailed settings on your earphones headphones Install the app from the App Store iOS devices or from Google Play Android devices See the information about the app on each store for details NOTE The functions are different for the left and right earphones so their respective remaining battery levels may vary Related links Automatically adjust the sound quality according to the volum...

Page 33: ...ature that automatically adjusts the sound quality according to the volume on off Auto Power Off Timer Sets the time it takes for the power to turn off after Bluetooth has been disconnected Related links About the app for earphones headphones p 32 List of product settings menu p 34 Automatically adjust the sound quality according to the volume p 35 Setting the auto standby time p 36 33 Settings Li...

Page 34: ...performs updates User Guide Accesses the User Guide License Information Displays the software license information for Headphones Controller End User License Agreement Displays the Terms of Use for Headphones Controller Related links About the app for earphones headphones p 32 List of settings main screen p 33 Automatically adjust the sound quality according to the volume p 35 Setting the auto stan...

Page 35: ... balance offering rich sound quality playback even at a low volume Use the Headphones Controller app to make these settings LISTENING CARE Settings ON default setting enables LISTENING CARE OFF disables LISTENING CARE Related links About the app for earphones headphones p 32 List of settings main screen p 33 List of product settings menu p 34 35 Settings Automatically adjust the sound quality acco...

Page 36: ...akes for the power to turn off after no connection has been received Use the Headphones Controller app to make these settings Auto Power Off Timer Settings 5min default setting 30min 1h 3h Related links Turning the power on p 15 About the app for earphones headphones p 32 List of settings main screen p 33 List of product settings menu p 34 36 Settings Setting the auto standby time ...

Page 37: ...arphones in the charging case Turning the power of this product off Closing the Headphones Controller app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphones Controller app open the menu 2 Tap Confirm Firmware Update If new firmware has been released you will see instructions on how to perform the...

Page 38: ...Charging the charging case p 14 Update the firmware of this product to the latest version Updating the firmware p 37 Also check the following No sound can be heard p 39 Sound can only be heard from one earphone p 40 Power will not turn on p 41 The product cannot be charged p 42 Cannot connect to a Bluetooth device p 43 The product does not operate or play back p 44 The sound is distorted noisy or ...

Page 39: ...evice p 23 The volume is too low Raise the volume Adjusting the volume p 28 The music stopped playing back Start playback Listening to music p 29 The eartips don t fit my ears Select eartips that match your ear shape and make sure that they fit securely Replacing the eartips p 26 39 Troubleshooting No sound can be heard ...

Page 40: ... app that generates sound from only one channel Check whether you can hear sound coming from both left and right channels by playing back sound from a different app One of the earphones might be turned off Turn the power on Turning the power on p 15 The connection information for the registered Bluetooth device may not be working properly Delete the connection information for that Bluetooth device...

Page 41: ...ones Keep pressing the function key on each earphone L R until their indicators light blue After this charge the charging case Turning the power on p 15 The product is temporarily not functioning in a stable way Place both earphones back into the charging case and wait for at least 10 seconds after which you can first take out earphone R and then earphone L 41 Troubleshooting Power will not turn o...

Page 42: ...ne sleeves p 27 Your computer is not turned on when charging from your computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 42 Troubleshooting The product cannot be charged ...

Page 43: ...evice may not be working properly Delete the connection information of this product from the Bluetooth device and then pair this product with the device Registering a Bluetooth device pairing p 18 The registration information for the Bluetooth device that was registered on this product may have been deleted Pair this product once more Registering a Bluetooth device pairing p 18 This product may al...

Page 44: ...aining battery power on this product Charge this product Charging the earphones p 13 Charging the charging case p 14 The product is temporarily not functioning in a stable way Place both earphones back into the charging case and wait for at least 10 seconds after which you can first take out earphone R and then earphone L 44 Troubleshooting The product does not operate or play back ...

Page 45: ...ose to this product as you can Devices with wireless network connectivity may transmit signals that obstruct Bluetooth communications In this case turn off the wireless network connectivity feature on your Bluetooth device The product is temporarily not functioning in a stable way Place both earphones back into the charging case and wait for at least 10 seconds after which you can first take out e...

Page 46: ... their charging case Keep pressing the function key on each earphone L R until their indicators light up red You will hear the Power Off audio message in the earphones 5 sec Red 1 sec 2 Hold down the function key on earphone R for about 10 seconds and the indicator flashes as shown below 10 sec Purple Flashes 46 Troubleshooting Restoring this product to factory defaults Initialize Reset ...

Page 47: ...he Power Off audio message in the earphones If the indicator does not stop flashing red go back and retry the previous step 3 3 1 1 2 2 Purple Flashes two times Red Lights up 1 sec 4 Hold down the function key on earphone L for about 10 seconds and the indicator flashes as shown below 10 sec Purple Flashes 47 Troubleshooting Restoring this product to factory defaults Initialize Reset ...

Page 48: ...ssage in the earphones If the indicator does not stop flashing red go back and retry the previous step 3 3 1 1 2 2 Purple Flashes two times Red Lights up 6 Hold down the function key on earphone R for two seconds The power will turn on Take your finger off the key once the indicator lights up 2 sec Blue Red Flashes alternately 48 Troubleshooting Restoring this product to factory defaults Initializ...

Page 49: ...icator flashes 2 sec Flashes alternately Red Blue If after several seconds the indicator displays as shown below initialization was successful If the indicators are not displaying as shown try initializing once more from step 1 Earphone R Earphone L Blue Red Blue 20 sec Flashes alternately 49 Troubleshooting Restoring this product to factory defaults Initialize Reset ...

Page 50: ...shown below For customers within Japan Please contact the store where you purchased this product or the Product Support Center as listed in the User Guide Basic For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center 50 Troubleshooting Problem Still Not Resolved Customer Support ...

Page 51: ... 2 Maximum communication range 10 m without obstructions Maximum number of pairable devices 3 Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earphones approx 2 hours Charging case approx 2 hours Continuous playback time Approximately 6 hours Number of charging cycles available with charging case when charging case is fully charged Approx 3 tim...

Page 52: ... playback Pause play Function keys on earphone L or R Skip to the next song Function key on earphone R hold down until you hear a beep sound Go back to the beginning of the song while in the middle of the song or back to the previous song when at the beginning of a song Function key on earphone L hold down until you hear a beep sound Phone calls Receive a phone call Function key on earphone R End ...

Page 53: ...pairing With the power off hold down the function keys on the earphones L and R R five seconds L two seconds Start voice assistant Function key on earphone R press quickly three times in a row 53 Appendix List of operations ...

Page 54: ... Indicator display when charging Charging Lights up red Charging completed Not lit Charging case indicator display When the charging case is not connected to a power source While charging the earphones Lights up Earphones charging completed Not lit When the charging case is connected to a power source While charging the charging case Flashes indicates the charging progress Finished charging the ch...

Page 55: ...ring successful finished connecting Pairing Failed Pairing unsuccessful Connected Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Related links Charging the charging case p 14 Turning the power on p 15 Turning the power off p 16 Checking the remaining battery power p 17 Registering a Bluetooth device pairing p 18 Connecting to a Bluetooth device p 23 55 Appe...

Page 56: ...Yamaha Global Site https www yamaha com Yamaha Downloads https download yamaha com Manual Development Group 2020 Yamaha Corporation Published 10 2020 AM B0 AV19 0145 ...

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