CUSTOMER LOYALTY POCKETRAK EXCHANGE PROGRAM
(
THIS FORM IS TO BE USED BY YAMAHA DEALERS ONLY.)
Should your customer encounter a problem that requires service for their OUT-OF-WARRANTY
(beyond one year from original date of purchase) Yamaha POCKETRAK unit, Yamaha will exchange
their POCKETRAK unit for a factory refurbished model for an accommodation charge based on the
age of the unit. The replacement unit will have a six month Yamaha Manufacturer’s Limited Warranty
for refurbished product.
FEE SCHEDULE:
AGE OF UNIT FROM DATE OF PURCHASE
EXCHANGE CHARGE
0 months through 12 months
No charge-warranty exchange
13 months through 24 months
$200.00
25 months through 48 months
$250.00
INSTRUCTIONS:
1.
Complete the exchange form on the following page.
2.
Pack the POCKETRAK unit, its Owner’s Manual, and all of its accessories in the original box
or suitable alternative. Replacement accessories will be sent with the replacement
POCKETRAK unit.
3.
Put the completed form, a copy of the bill of sale, and remittance (cashier’s check, or money
order payable to “Yamaha”) in an envelope. If you choose, Yamaha can bill your dealer
account number for the fee (as listed above). Please fill out the required billing information in
the form on the following page. Label the envelope “Return Documents”. Place the envelope in
the box with the product.
4.
Seal the box securely, and ship the complete package via UPS or FedEx, insured and freight
prepaid* to:
YAMAHA Electronics Corp. USA
Attn: POCKETRAK EXCHANGE
6660 Orangethorpe Avenue
Buena Park, CA 90620
*(You will be required to pay all shipping and insurance costs for shipment to YAMAHA; and YAMAHA
will pay the return freight and insurance costs to ship the replacement product back to you.)
5.
Upon receipt of the completed form, POCKETRAK unit, accessories and remittance, Yamaha
will ship out a replacement unit within 10 working days.
6.
If you have not received the replacement unit within 15 business days, please dial
(714) 522-9000 to obtain the status of your unit.
