APPENDIX
➤
Troubleshooting
En
139
USB and network
Problem
Cause
Remedy
The unit does not detect the USB device.
The USB device is not connected to the USB jack securely.
Turn off the unit, reconnect your USB device, and turn the unit on again.
The file system of the USB device is not FAT16 or FAT32.
Use a USB device with FAT16 or FAT32 format.
Folders and files in the USB device cannot be
viewed.
The data in the USB device is protected by the encryption.
Use a USB device without an encryption function.
The files in the USB device cannot be played back
continuously.
Files not supported by the unit exist in the selected folder.
If the unit detects a series of unsupported files (such as images and hidden files)
during playback, playback stops automatically. Do not store the unsupported files
in the playback folder.
The network feature does not function.
The network parameters (IP address) have not been obtained
properly.
Enable the DHCP server function on your router and set “DHCP” in the “Setup”
menu to “On” on the unit (p.119). If you want to configure the network parameters
manually, check that you are using an IP address which is not used by other
network devices in your network (p.119).
The unit cannot connect to the Internet via a
wireless router (access point).
The wireless router (access point) is turned off.
Turn on the wireless router.
The unit and the wireless router (access point) are too far apart.
Place the unit and the wireless router (access point) closer to each other.
There is an obstacle between the unit and the wireless router
(access point).
Move the unit and the wireless router (access point) in a location where there are
no obstacles between them.
Wireless network is not found.
Microwave ovens or other wireless devices in your neighborhood
might disturb the wireless communication.
Turn off these devices.
Access to the network is restricted by the firewall settings of the
wireless router (access point).
Check the firewall setting of the wireless router (access point).
The unit does not detect the PC.
The media sharing setting is not correct.
Configure the sharing setting and select the unit as a device to which music
contents are shared (p.76).
Some security software installed on your PC is blocking the access
of the unit to your PC.
Check the settings of security software installed on your PC.
The unit and PC are not in the same network.
Check the network connections and your router settings, and then connect the
unit and the PC to the same network.
The MAC address filter is enabled on the unit.
In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or
specify the MAC address of your PC to allow it to access to the unit (p.119).
The files in the PC cannot be viewed or played
back.
The files are not supported by the unit or the media server.
Use the file format supported by both the unit and the media server. For
information about the file formats supported by the unit, see “Playing back music
stored on media servers (PCs/NAS)” (p.76).
The files in the PC cannot be played back
continuously.
Files not supported by the unit exist in the selected folder.
If the unit detects a series of unsupported files (such as images and hidden files)
during playback, playback stops automatically. Do not store the unsupported files
in the playback folder.
