18
P/N AYRD-120-INST-FUL Rev G
Programming Troubleshooting
* When batteries are replaced, Network locks have a real time clock that will be set through the User Interface (UI); it
is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Symptom
Suggested Action
Lock does not respond –
door is open and
accessible.
• Press each touchscreen key for response when pressed.
• Check batteries are installed and oriented correctly (polarity)
in the battery case.
• Check batteries are in good condition; replace batteries*
if discharged.
• Check to see if cable is fully connected and not pinched.
• Batteries may be completely discharged.
• Apply 9V battery to terminals below the touchscreen for
backup power option.
Unit chimes to indicate
code acceptance, but the
door will not open.
• Check to see if there is another locking device on the door.
• Check the door gaps for any foreign objects between door
and frame.
• Check that the cable is firmly connected to the PC board.
Unit operates to allow
access, but will not
automatically re-lock.
• Check to see if Auto Re-lock Mode is enabled.
• If low battery indicator is lit (see below), change batteries*.
PIN codes will not register.
• PIN codes must consist of 4 to 8 digits to register.
• The same PIN code cannot be used for multiple users.
• Registration/management of PIN codes is set by the
authority of the Master Code.
• Contact the Master user.
• User codes must be entered within 20 seconds or the
process will have to be restarted.
• Check mark
or gear
cannot be used as part of the
Upon entering a PIN code
and pressing the key, the
lock gives a series of beeps,
flashes red 7 times, and
does not unlock.
• All Code Lockout Mode is enabled.
• Only the Master can enable/disable All Code Lockout Mode.
• Contact the Master user.
Upon entering a PIN code
and pressing the key,
there are different tones.
• Check to see if the lock is set to All Code Lockout Mode.
• Setting/managing All Code Lockout Mode is done through
Master Code only. Contact the Master user.
The unit operates, but it
makes no sound.
• Enable Audio Mode.
The unit displays inter-
mittent RED flashes.
• This is the Low Battery indicator alerting that it is time to
replace the batteries. Replace all four (4) batteries* with
new AA Alkaline batteries.
Upon entering a PIN code
and pressing the key,
the unit responds with a
series of beeps and the
touchscreen flashes three
times.
• The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the check mark (*) key.
Lock does not respond –
door is locked and
inaccessible.
PIN code.
