THE YALE BRAND
Yale is trusted by millions of people everyday to keep
what’s important to them safe. Our innovations have protected
their homes,families and belongings for over 180 years.
We have expanded from being a leader inmechanical lock
engineering to innovatingconnected smart locks and homes.
Because we always make every effort to push the boundaries in a
changing world. We were there for your grandparents (and probably
theirs) and we’ll be there for your children. Today, and every day to come.
Yale DWS
School Street, Willenhall, West
Midlands WV13 3PW, UK
T: 01902 366800 F: 01902 369041
www.yaledws.co.uk
Version 1.8
July 2022
ASSA ABLOY©
Frequently asked questions
Problem
Cause
Solution
Difficulty closing the
door (security latches
appear to be firing
prematurely)
Dry contacting trigger
Apply a light lubrication to the security
latch trigger - operate trigger to ensure
free movement
On the lock side, there is a narrow air
gap
Adjust the hinges to give a 3-5mm gap
between the keep and lock faceplate
Security latches not
deadlocking
Wide air gap to the lock side
Adjust the hinges to give a 3-5mm gap
between the keep and lock faceplate
Stiff key operation
Incorrectly adjusted keeps
Adjust keeps accordingly
Deadbolt fouling within the keep
Adjust keeps accordingly
Slow key operation, allowing the
security latches to contact the keeps
Relieve the pressure on the security
latches by gently pulling on the door
externally or pushing internally to
operate
Maintenance instructions
Yale recommends that all moving components are lubricated using a non-acidic mineral oil at least twice a year and
surface cleaned with a damp cloth. The product may need to be adjusted to ensure satisfactory operation.
Due to a continuous programme of development the company
reserves the right to make alterations without notice. (Products
which are not a stocked item will be subject to a longer lead time
which needs to be agreed with your Yale representative).
Part of ASSA ABLOY
