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Symptom
Possible Cause
Solution
Flash does not emit
any light
You are using it in a
dark place
Use in an area with
brighter lighting
The treatment is set
to Cool Mode
Press Power/Cool
button for 1 sec. to
switch to Flash mode
You are using it
under direct sunlight
Use where you can
avoid direct sunlight
Flash treatment
feels too hot or is
painful
Press the LEVEL
button to lower level
The intensity level is
set too high
Used over once
daily on same area
Don't use more than
once on same area
Unwanted hair or
debris is left on the
surface of the skin
Remove unwanted
hair and flick away
debris on the skin
Used over tanned
skin or a mole
Do not treat certain
areas (see p.2)
The flash is too
bright
The treatment
window is not
entirely covering the
skin surface
Hold the treatment
window against the
skin. If you feel the
flash is too bright,
wear sunglasses.
Cool plate does not
get cool
You are using the
device successively
for more than 20 min
Turn off power and
allow device to rest
for about 10 minutes
Device is not set to
Cool Mode
Press and hold the
Power/Cool button
for 1 sec. to switch
to Cool mode(Mode
lamp is blue)
This is the internal
fan operating and is
normal.
You hear a buzzing
sound
Troubleshooting
Checklist for Possible Problems
Symptom
Possible Cause
Solution
Power does not
turn on
You did not press
the Power/Cool
button for 3 seconds
AC adapter is not
connected to main
unit or wall socket
Connect AC adapter
to main unit and plug
into wall socket
AC adapter is not
connected to wall
socket or is using an
extension cord
Connect AC adapter
and plug directly into
wall socket (do not
use extension cord)
Press and
HOLD
Power/Cool to turn
on the power
Allow the device at
least a 10 minute
interval before the
next use
The power turns off
Turned off after 20
minutes from when
the power was
turned on
Use only in a well lit
place; attach Face
Attachment after
power is turned on
You tried to turn on
in a dark area - the
power will turn off
with a beep (error).
Flash does not emit
any light
Flash emission
button not pressed
Press the flash
emission button
The device is waiting
to recharge the flash
Wait until you hear
two short beeps
Treatment window is
not entirely covering
the skin surface
Hold window flat
against skin until the
Standby lamp turns
solid green (p.13)
Troubleshooting
Troubleshooting
