The following table lists common communication errors along with their possible cause
and corrective action.
Common Communication Errors
Error Message
Possible Cause
Corrective Action
Communication device error
Verify the communication device is
powered on, and the application's
communication device options are
correct.
CommandLink is not powered on.
Verify that CommandLink is
powered on and fully charged.
Problem with CommandLink's
COM port selection or Bluetooth
pairing.
Verify the communication device
configuration -- including
Bluetooth pairing (if applicable)
and COM port selection.
Your communication device
cannot connect to your products,
Please contact your customer
service representative.
Incorrect communication device
selected for the SmartPoint
Module.
Verify that CommandLink is
selected for the communication
device.
Product with ID <ID #> found, but
unable to maintain
communication.
Verify CommandLink positioning.
FieldLogic Tools received at least
one message from the specified
SmartPoint Module. But
SmartPoint Module did not
respond to subsequent queries.
Verify CommandLink positioning.
Possible RF interference with
handheld device's messaging.
Remove RF interference.
SmartPoint Module is busy.
Wait and try again.
SmartPoint Module is too far away
from the CommandLink.
Move CommandLink closer to the
SmartPoint Module.
No product with ID <ID #> found.
Verify product ID, communication
device positioning, and network
parameters.
Incorrect FlexNet ID was entered.
Enter the correct FlexNet ID.
Trying to perform a long-range
audit on a SmartPoint Module that
is in FB-MoM mode.
Place the CommandLink next to
the SmartPoint Module and
perform a physical contact audit
instead.
CommandLink may be in wrong
position for ASK communication.
Correct the position of the
CommandLink and try to connect
to the SmartPoint Module again.
Possible RF interference with
handheld device's messaging.
Remove RF interference.
6 Two-way SmartPoint modules | 30
