XC-14A, XC-22A, XC-30A USER’S MANUAL
Portable Air Conditioners
Xtreme Power Conversion® (XPC) Corporation
Page 20
If the Xtreme Cooling unit requires Service:
1. Use the TROUBLESHOOTING section in this manual to eliminate
obvious causes.
2. Verify there are no circuit breakers tripped.
3. Call your dealer for assistance. If you cannot reach your dealer,
or if they cannot resolve the problem, call Xtreme Power
Conversion Corp Technical Support at 800.582.4524. Technical
support inquires can also be made at [email protected]. Please
have the following information available BEFORE calling the
Technical Support Department:
a. Your name and address.
b. The serial number of the unit.
c. Where and when the unit was purchased.
d. All of the model information about your Xtreme Cooling
unit.
e. Any information on the failure, including LED’s that may
or may not be illuminated.
f. A description of the protected equipment, including
model numbers if possible.
A technician will ask you for the above information and, if
possible, help solve your problem over the phone. In the event
that the unit requires factory service, the technician will issue
you a Return Material Authorization number (RMA).
If you are returning the Xtreme Cooling unit to Xtreme Power for
service, please follow these procedures:
1. Pack the Xtreme Cooling unit in its original packaging. If
the original packaging is no longer available, as the
Technical Support Technician about obtaining a
replacement set of packaging material. It is important to
pack the Xtreme Cooling unit properly in order to avoid
damage in transit. Never use Styrofoam beads for a
packing material.
OBTAINING SERVICE
