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Xtool H6PRO, User Manual

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Xtool H6PRO User Manual Download Page 89

 

80 

be locked and disabled until the device is connected to the network. If you have ruled 
out  the  network  problem  and  ensured  that  the  device  can  be  connected  to  the 
Internet  normally,  and  your  device  still  cannot  use  the  diagnostic  function,  please 
contact our technical team ([email protected])  

Q12: FAILED TO ENTER VEHICLE MENU 

If you encounter the following two prompts, please delete the package and download 
it again to diagnose 

⚫

 

‘

F

ailed’

 

 

⚫

 

‘

Li

cense exception’

 

 

It

’ s

 usually caused by an uncompleted software package under stable network status, 

users could delete the corresponding software and redownload it.

Summary of Contents for H6PRO

Page 1: ...Shenzhen Xtooltech Intelligent Co LTD USER MANUAL H6 Pro Smart Diagnostics System ...

Page 2: ......

Page 3: ...ay not use the trademarks service marks domain names logo and company name of Xtool or other companies mentioned without written permission from the trademark holder Xtool reserves the right to the final interpretation of this manual content COPYRIGHT Without the written consent of Shenzhen Xtooltech Intelligent Co Ltd any company or individual shall not copy or backup this operation manual in any...

Page 4: ...way from heat or fumes when you are using it If the vehicle battery contains acid please keep your hands and skin or fire sources away from the battery during testing The exhaust gas of the vehicle contains harmful chemicals please ensure adequate ventilation Do not touch the cooling system components or exhaust manifolds when the engine is running due to the high temperatures reached Make sure th...

Page 5: ...the Internet for 30 days The diagnosis APP may be locked and you need to synchronize data with the Internet to activate it AFTERSALES SERVICES E Mail supporting xtooltech com Tel 86 755 21670995 or 86 755 86267858 China Monday through Friday 09 00 18 30 UTC GMT 08 00 Official Website www xtooltech com Please provide your device serial number VIN code vehicle model software version and other detail...

Page 6: ...VICES III 1 GENERAL INTRODUCTION 1 1 1 Tablet Overview 1 Front View of Tablet 2 Back View of Tablet 2 Host Ports 3 1 2 VCI box 4 Front Back View 4 Top Bottom View 5 1 3 Technical Specifications 5 1 4 Packing Kit 6 2 GETTING STARTED 7 2 1 Activation 7 2 2 Main Interface 9 Operation System 9 Main Menu 11 ...

Page 7: ...re 19 3 2 Delete Software 19 4 DIAGNOSIS 21 4 1 Vehicle Connection 21 4 2 Vehicle Selection 23 4 3 Diagnosis Functions 27 4 4 ECU Coding Programming 37 5 SPECIAL FUNCTIONS 40 5 1 OIL RESET 41 5 2 EPB 42 5 3 SAS 44 5 4 DPF 47 5 5 BMS RESET 52 5 6 THROTTLE 54 5 7 INJECTOR CODING 56 5 8 GEARBOX MATCH 59 5 9 GEAR LEARNING 60 ...

Page 8: ...formation 72 7 6 About 73 8 REMOTE ASSISTANCE 74 9 FAQ 76 Q1 Failed to generate diagnosis report 76 Q2 How to print diagnosis report 77 Q3 Failed to extract files 78 Q4 Mailbox supported 78 Q5 How to make an appointment for remote support 78 Q6 How to generate and upload diagnostic log files 78 Q7 How to switch languages 78 Q8 Failed to diagnose vehicle 79 ...

Page 9: ...iled to activate or register 79 Q10 Failed to turn on when charging 79 Q11 Failed to open the diagnosis app 79 Q12 Failed to enter Vehicle menu 80 10 WARRANTY SERVICES 81 SHENZHEN XTOOLTECH INTELLIGENT CO LTD 82 ...

Page 10: ...less Diagnostics Module Main test cable Connectors Power adapter Before performing the diagnosis program please make sure that the VCI box is successfully connected to your vehicle and connect the VCI box with Bluetooth on the tablet Some old cars with non OBD2 standard protocol need to be connected with our VCI box through specific pin connectors Using the wrong connector may cause your car to be...

Page 11: ...Sample of Tablet Front View The front of the tablet is mainly a touchable display screen you can use your fingers to operate on the screen to finish most of the diagnosis process BACK VIEW OF TABLET Figure 1 2 Sample of Tablet Back View ...

Page 12: ... protocol USB 3 0 port Used for data transfer for tablet PC communication and data transfer with VCI box when working VGA port A reserved interface can be used for charging DC charging port Charging port connected to the power adapter to charge the device Power button Long press to turn the device on off short press to switch the device into sleep mode Hold for about 20 seconds to force shut down ...

Page 13: ...lease power up the VCI box using a 12V power adapter to get access to the software FRONT BACK VIEW Front Back Figure 1 4 Sample of VCI Box screen 1 Display Screen Show status of the VCI box like battery voltage Bluetooth connection and car communication status Nameplate Show basic information about the VCI box like the serial number Make sure that you re using the VCI box that is paired with the t...

Page 14: ... 3 TECHNICAL SPECIFICATIONS Table 1 1 Specification Item Description Processor Quad core processor 1 8GHz Ram 2G Rom 64 128G Display 9 7 inch capacitive 1024 768 resolution Connectivity USB Wi Fi Bluetooth Camera 8 megapixel autofocus rear camera with flash Sensor Gravity sensor Audio Input Audio Output Microphone Loudspeaker Ports USB3 0 DC charging port VGA port DOIP port Battery 10000mAh 3 7V l...

Page 15: ...SSAN 14 1 9 GM DAEWOO 12 1 10 SELFTEST 1 11 UNIVERSAL 3 1 12 SUZUKI 3 1 13 FIAT 3 1 14 CITROEN 2 1 15 AUDI 4 1 16 MITSUBISHI 12 16 1 17 Rear Test Line DB15 1 18 Battery Clips Wire 1 19 Cigar Lighter 1 20 DB9 To USB3 0 Cable 1 21 Ethernet cable 1 22 Ecu Programming Cable for BMW 1 Main Units 1 USB3 0 1 2 H6Pro 1 3 VCI Box 1 4 Charger for Tablet 1 5 Power Cable US 1 6 Power Cable EU 1 Accessories 1 ...

Page 16: ...automatically enter the guide process and request to select the language for the operating system Figure 2 1 Sample of Selection Languages After setting the system language you will enter the activation page as shown in the figure below You can also click the Trial button in the upper right corner to try it out before activation ...

Page 17: ...ctivate to enter the activation page as shown below Figure 2 3 Sample of Activation Screen 2 A pop up window showing Activation Success indicates that you have completed the first boot setup click OK to enter the diagnostic system and start using the device ...

Page 18: ...picture below Fig 2 5 is the home screen of the operating system of the device You can also return to this interface at any time by clicking the home button on the bottom navigation bar Figure 2 5 Sample of OS Main page The app icons are as follows Table 2 1 Items Descriptions Browser ...

Page 19: ...luetooth or USB connection c Application Menu Show all the apps that you have installed into the device also allows you to manage them d ES File Explorer You can manage APP music files pictures etc in the device in this function and you can also use Local Home Cleaner to clean up files e Android Settings This allows you to check and change the settings of the Android system including network batte...

Page 20: ...xplorer MAIN MENU Every time start the tablet you will automatically enter the H6 PRO Smart Diagnostics System app with the following main screen Tap on the diagnosis application button on the menu the main menu will be shown as below ...

Page 21: ... and you can quickly access functions by clicking on the icons A detailed description of the menu structure can be found in the next section Function Buttons FUNCTION BUTTONS The following table briefly describes each function button Table 2 2 Icon Description Auto Scan for vehicle Includes various special functions for vehicles Enter vehicle diagnosis menu ...

Page 22: ...t as PDF files or share it with other devices NAVIGATION BUTTONS Instructions for operating the navigation bar buttons at the bottom of the screen as described in the table below Table 2 2 Items Descriptions Press for screenshot Decrease volume Back to the previous interface Shows recently used applications Back to the main interface of the Android system Increase volume Showing the Bluetooth stat...

Page 23: ...and you can also connect Wi Fi and so on Figure 2 8 Sample of NOTIFICATION BAR 2 3 FACTORY RESET After using the device for the first time or resetting the factory settings to the device the system will automatically enter the Activation Guide program This page allows you to set the language of the device operating system ...

Page 24: ...language click Next to enter the Wi Fi connection page as shown below Figure 2 10 Sample of Selecting Wi Fi Select a network to connect to on the Wi Fi connection page After a successful network connection the automatic system will jump to Factory mode to download the software ...

Page 25: ...matically reboot and request the system language selection again Figure 2 12 Sample of Selecting Languages After setting the system language you will enter the activation page as shown in the figure below You can also click the Trial button in the upper right corner to try it out before activation ...

Page 26: ...Activate to enter the activation page as shown below Figure 2 14 Sample of Activation Screen 2 A pop up window showing Activation Success indicates that you have completed the first boot setup click OK to enter the diagnostic system and start using the device ...

Page 27: ...18 Figure 2 15 Sample of Activation Screen 3 If you meet problems like Registration failed please check your network or contact Xtool aftersales services supporting xtooltech com ...

Page 28: ...tion and click UPGRADE and it will show as below Figure 3 1 Sample of How to Update Vehicle Software H6 PRO Smart Diagnostics System has a three year free subscription when activated When you click update and it shows your device is now out of subscription please contact your dealer 3 2 DELETE SOFTWARE Long press the unwanted software until it has been selected then click the Delete button shown o...

Page 29: ...20 Figure 3 2 Sample of How to Delete Vehicle Software When the device prompts that the memory is insufficient you can delete the models that are not frequently used to release the memory ...

Page 30: ...RS and perform kinds of actuation tests helping the mechanics and technicians quickly locate and troubleshoot problems 4 1 VEHICLE CONNECTION To start the diagnosis process the VCI communication box should establish communication with the vehicle For H6 Pro it is compatible with both Bluetooth communication and wired communication to connect the tablet and VCI box Bluetooth Connection Figure 4 1 S...

Page 31: ... driver s footwell 3 Wait for the VCI box to communicate with the tablet then click into the menus to perform the functions If necessary please connect the VCI box with the tablet using the USB 3 0 to type B cable especially when working on some processes that need to transfer lots of data like reprogramming ECU Some older vehicles are not compatible with the OBDⅡ 16 adapter please make sure you r...

Page 32: ...orner you can choose to enter the vehicle diagnosis through the first 3 ways of AUTO SCAN SCAN CODE MANUAL ENTER AUTO SCAN It supports automatic reading of vehicle VIN code You also can tap on the button AUTO SCAN on the diagnosis system entrance to use this function Please make sure that the car and the device are well connected before using this function The main menu also supports AUTOSCAN but ...

Page 33: ...tion some cars cannot read their VIN if it is not written in the engine Fig 4 3 Sample of AUTO SCAN MANUAL ENTER It supports manual input of car VIN code When entering the VIN code manually make sure that the 17 characters entered are correct to avoid reading failure ...

Page 34: ...methods you can also choose a car brand according to the region You can select the vehicle model that needs to be diagnosed according to the area as shown below Figure 4 5 Sample of Vehicle Selection by Ares OBD Ⅱ This function supports reading the fault codes of PCM which is related to exhaust ...

Page 35: ...onitor test O2S monitoring test I M readiness and part functions that are not supported for some specific models Demo DEMO a demonstration program Click this button to experience and learn the operation process of the diagnostic function Diagnosis software For some of the vehicle brands like Volkswagen when you click on the software there are several ways to select the model or system you want to ...

Page 36: ...ose the vehicle according to the system according to your needs after selecting the model OBDII menu supports reading the common fault codes in the engine The DTCs may not be the same when compared with using common diagnosis software DEMO is a demonstration program You can perform basic diagnosis functions without connecting to the car 4 3 DIAGNOSTICS FUNCTIONS Diagnostics functions supported by ...

Page 37: ...CU version information which is the equivalent of System Identification or System information in some electronic control systems which means to read ECU related software and hardware versions models and production date of diesel engine part number etc Figure 4 8 Sample of ECU Information ...

Page 38: ...l of ECU most of these troubles are mechanical system troubles or executive circuit troubles it is also possible that signal of the sensor may bias within limits which can be judged in Live Data Clear Trouble Code It allows clearing current and historical trouble codes memory in ECU under the premise that all the troubles are eliminated There are two types of fault codes one is a permanent fault c...

Page 39: ...ters we can judge directly where the problem lies which helps to narrow the scope of maintenance For some vehicles during their actual operation the problems such as performance characteristics offset and sensitivity reduction can be judged in live data In the process of diagnosis if the device shows System is OK or No Trouble Code it means there is no related trouble code stored in ECU or some tr...

Page 40: ...31 Figure 4 11 Sample of PIDs List Click the magnifying glass on the top right you can search for related PIDs based on keywords Figure 4 12 Sample of the PIDs List related by Key Words ...

Page 41: ...age which displays all PIDs Data recording Supports recording the current data value in the form of text you can view the recorded files in Reports Data Replay Pause Click this button to pause the timeline of timeline Combine Support to select multiple PIDs and click Combine to make different graphs into one chart ...

Page 42: ...er The vehicle engineers responsible for designing computer control systems programmed them so a scan tool could request information or command a module to perform specific tests and functions Some manufacturers refer to bidirectional controls as functional tests actuator tests inspection tests system tests or the like Reinitialization and reprogramming also can be included in the list of bidirect...

Page 43: ...ays injectors and coils perform system tests etc Users could check the individual part to see what is working properly by actuation test Figure 4 16 Sample of the Actuation Test Freeze Frame When the signal of the sensor is abnormal the ECU will save the data at that moment of failure to form a freeze frame It is usually used to analyze the reasons that may lead to car failures The living data ite...

Page 44: ...ntext when the fault appeared and current context and additional data Figure 4 17 Sample of the Freeze frame for Renault Duster ii ph Screen 1 Figure 4 18 Sample of the Freeze frame for Renault Duster ii ph Screen 2 Context when fault appeared record the live data when fault appeared to help the user to know the vehicle status Some vehicles don t support this function users will get a prompt when ...

Page 45: ...4 19 Sample of the Freeze frame for Renault Duster ii ph Screen 3 Additional data record other data related to the fault Figure 4 20 Sample of the Freeze frame for Renault Duster ii ph Screen 4 Special functions ...

Page 46: ...stem of the same model the years and ECU type may lead to different special functions supported 4 4 ECU CODING PROGRAMMING Since the introduction of OBD II and leading up to modern Hybrids and EVs computers and software in cars have been expanding at an exponential rate In car software is becoming one of the leading needs for service and updating software may be the only way to fix some of these i...

Page 47: ...available operations are displayed in the tablet menu NOTE For some vehicle brands such as BMW the ability to program a module is limited to the number of times it has already been programmed and the hardware version of the control module itself The programming function applies only when the vehicle is connected with a VCI device which serves as a PassThru interface to establish communication with...

Page 48: ...quired voltage differs by the vehicle manufacturer Consult vehicle manufacturer for correct voltage to be maintained Occasionally a flash update procedure may not complete properly Common causes of flash errors include poor cable connections between the tablet VCI and vehicle the vehicle ignition is switched off before the flash procedure is complete or low vehicle battery voltage If the process q...

Page 49: ...lems The special functions interface is shown below Figure 5 1 Sample of Special Functions Due to the limitation of screenshots the special functions shown in this picture are not complete All special functions supported by the H6 PRO Smart Diagnostics System are subject to the actual special functions displayed on the device Please make sure the vehicle you re working on supports the original fun...

Page 50: ...ervice lamp is on you must provide service for the car After service you need to reset the driving mileage or driving time so that the service lamp turns off and the system enables the new service cycle After changing engine oil or electric appliances that monitor oil life you need to reset the service lamp The operation guidelines of the Oil Reset function are shown below 1 Enter the Oil Reset me...

Page 51: ... popular special function You can use this function to reset the electronic parking brake system and brake pads which also supports the brake pad replacement retraction release of the brake pump G sensor and body angle calibration This function has multiple uses and can safely and effectively maintain the electronic brake system These applications include deactivating and activating brake control ...

Page 52: ...e following cases The brake pad and brake pad wear sensor are replaced The brake pad indicator lamp is on The brake pad sensor circuit is short which is recovered The servo motor is replaced The operation guidelines of the EPB function are shown below 1 Enter the EPB menu and choose relevant models according to the vehicle being tested 2 Follow the instructions displayed and press YES after comple...

Page 53: ...e message of Successful operation popes up 5 3 SAS Steering Angle Sensors SAS System Calibration permanently stores the current steering wheel position as the straight ahead position in the SAS EEPROM Therefore the front wheels and the steering wheel must be set exactly to the straight ahead position before calibration In addition the VIN is also read from the instrument cluster and stored permane...

Page 54: ...teering gearbox steering column end tie rod steering knuckle performing four wheel alignment or recovering the car body you must reset the steering angle The operation guidelines of the SAS function are shown below 1 Enter the SAS menu and choose relevant models according to the vehicle being tested 2 Enter the Set steering angle sensor menu and follow the instructions displayed Figure 5 6 Sample ...

Page 55: ...een 2 4 Follow the instructions displayed and press OK after completing the instructions shown Figure 5 8 Sample of SAS function screen 3 5 Wait until the following instruction is displayed and press OK after completing the instructions shown ...

Page 56: ...The ECM monitors driving style and selects a suitable time to employ regeneration Vehicles driven a lot at idling speed and low load will attempt to regenerate earlier than vehicles driven more with higher load and speed For regeneration to take place a prolonged high exhaust temperature must be obtained In the event of the car being driven in such ways that regeneration is not possible i e freque...

Page 57: ...ases The exhaust back pressure sensor is replaced The PM trap is removed or replaced The fuel additive nozzle is removed or replaced The catalytic oxidizer is removed or replaced The DPF regeneration MIL is on and maintenance is performed The DPF regeneration control module is replaced The operation guidelines of the DPF function are shown below 1 Enter the DPF menu and choose relevant models acco...

Page 58: ...ank level and make sure that it fulfills the requirement displayed 5 Read the carbon deposit load 6 Choose the drive to warm up and follow the instructions listed below And press OK after completing the instructions shown Figure 5 11 Sample of DPF function screen 2 ...

Page 59: ... screen And press OK after completing the instructions shown Figure 5 12 Sample of DPF function screen 3 8 Follow the instructions displayed and press OK after completing the instructions shown Please pay attention to the Note Figure 5 13 Sample of DPF function screen 4 ...

Page 60: ...Figure 5 14 Sample of DPF function screen 5 10 Wait for the value of the carbon deposit to decrease until a message of Emergency regeneration has been completed popes up this process may take up to 40 minutes Figure 5 15 Sample of DPF function screen 5 ...

Page 61: ...f the vehicle This function enables you to perform a resetting operation on the monitoring unit of the vehicle battery in which the original low battery fault information will be cleared and battery matching will be done Battery matching must be performed in the following cases The main battery is replaced Battery matching must be performed to clear original low battery information and prevent the...

Page 62: ...n avoid an error message displayed on the instrument cluster The operation guidelines of the BMS Reset function are shown below 1 Enter the BMS Reset menu and choose relevant models according to the vehicle being tested 2 Turn on the ignition switch 3 Press OK to continue the BMS function 4 Enter battery capacity within the given range and press OK after the input Figure 5 17 Sample of BMS functio...

Page 63: ... digit battery serial number and press OK after the input Figure 5 19 Sample of BMS function screen 3 5 6 THROTTLE Throttle Position Sensor TPS Match this function enables you to make initial settings to throttle actuators and returns the learned values stored on ...

Page 64: ...nter the Throttle menu and choose relevant models according to the vehicle being tested 2 Enter the Auto Recognition menu and turn on the ignition switch 3 Read carefully and complete the requisites listed before performing the throttle regeneration function And press OK after completing the instructions shown Figure 5 20 Sample of throttle function screen 1 4 Wait until all the parameters are rea...

Page 65: ...d work normally Write actual injector code or rewrite code in the ECU to the injector code of the corresponding cylinder for controlling accurately and correcting cylinder injection quantity After the ECU or injector is replaced the injector code of each cylinder must be confirmed or re coded so that the cylinder can better identify injectors to accurately control fuel injection In general cases t...

Page 66: ...tions The operation guidelines of the Injector Coding function are shown below 1 Enter the Injector coding menu and choose relevant chassis models according to the vehicle being tested 2 Enter the Fuel injection nozzle injection volume adjustment menu Read the note displayed carefully and press OK after the reading Figure 5 22 Sample of injector coding function screen 1 3 Read and confirm the valu...

Page 67: ...2 4 Enter the Change the value of cylinder menu of the replaced injector s enter the new 5 digit value and then press OK Figure 5 24 Sample of injector coding function screen 3 5 Wait until the message Write successfully pops up 6 Turn off the ignition switch ...

Page 68: ...e gearbox matching function to re match the engine and the gearbox Before resetting the gearbox please check the gearbox control unit to ensure that there is no fault code If there is a fault code the gearbox memory function cannot be reset Please road test after reset The operation guidelines of the Gearbox Matching function are shown below 1 Enter the Gearbox matching menu and choose relevant mo...

Page 69: ...earning is not performed for a car equipped with a Delphi engine the MIL turns on after the engine is started The diagnostic device detects the DTC P1336 Gear not learned In this case you must use the diagnostic device to perform gear learning for the car After gear learning is successful the MIL turns off This function can complete the self learning of the gearbox and improve the quality of shift...

Page 70: ...sted 2 Turn on the ignition switch to start the vehicle 3 Enter the Tooth Learning menu Read carefully and complete the requisites listed before performing the gear learning function And press OK after completing the instructions shown Figure 5 27 Sample of gear learning function screen 1 4 Read the instructions displayed and press Yes to start the learning process ...

Page 71: ...ng function screen 2 5 Press the accelerator pedal down and hold it until a message of The learning is successful please release the accelerator pedal pops up 6 Release the accelerator pedal and press OK to exit the gear learning function ...

Page 72: ...ted in the process of diagnosis users also can view a record of which cars have been previously tested It includes 3 parts Report Replay File Management Figure 6 1 Sample of Report 6 1 REPORT This feature provides a history of diagnostic reports where you can view and delete the vehicle s diagnostic reports according to your needs ...

Page 73: ... in the header of the table is the studio information you filled in advance in the system setup then the information of the vehicle including the diagnosis date and time VIN vehicle brand diagnosis path etc as shown as below Figure 6 3 Sample of Report Print PDF Report ...

Page 74: ...t can drive your target printer Add the printer and input the IP address of the printer in the APP or you can contact your dealer for help Step 2 Back to the Android main menu go to Settings Printing Turn the printer on Step 3 Report Choose report Print PDF Report Print Figure 6 4 Sample of How to Print Report Screen 1 Step 4 Click the top left corner of the screen and choose the printer you added...

Page 75: ...LAY This function allows you to replay the living data recorded during the diagnosis process Figure 6 6 Sample of Data Playback Screen 1 Before replaying the living data please make sure you click on the Save to Reference button during the diagnosis ...

Page 76: ... Data Playback Screen 2 6 3 FILE MANAGER This function allows you to check and delete files on the device Please use this function under the guidance of professionals Ordinary users are not recommended to use it by themselves ...

Page 77: ...68 Figure 6 8 Sample of File Manager ...

Page 78: ...re several options available in the system settings Language Units Bluetooth My Workshop Info VCI Info About 7 1 LANGUAGE The languages supported by this device are listed in Settings In areas outside the English area the default language is English and the local official language Users can switch between English and local official languages on the device by themselves If ...

Page 79: ...lection This will only change the language of the APP If you want to change the system language please go to Android Settings How to change the language of your software Step1 Contact your dealer and leave a message about the language you need and the S N of your device The technician will modify the language configuration for you in the background Step2 Settings Language Choose language Step3 OS ...

Page 80: ...ou can directly click on the unit when you need it after the switch is successful a blue checkmark will be shown behind the unit s name Figure 7 3 Sample of Units Selection 7 3 BLUETOOTH You can check the Bluetooth connection status here If you meet any communication issues please check the Bluetooth status first ...

Page 81: ...n the report when you generate a diagnostic report including your company name address website telephone and mailbox Figure 7 5 Sample of Workshop Information 7 5 VCI INFORMATION You can view the VCI information here including the VCI firmware name the latest firmware version the currently used firmware version and the VCI firmware type If the current firmware version is lower than the latest firm...

Page 82: ...irmware Information Before updating the VCI Firmware please ensure the tablet s connection to the Internet is stable 7 6 ABOUT Tap on ABOUT you can check the serial number and APP version here Figure 7 7 Sample of About Information ...

Page 83: ...d by a globally unique ID When the remote application is started for the first time the ID will be automatically generated according to the hardware characteristics and will not be changed in the future This TeamViewer ID can individually access all TeamViewer clients Before launching the remote desktop application make sure that the tablet is connected to the Internet so that you can access the t...

Page 84: ...sion of the TeamViewer program http www teamviewer com online and then start the software on his her tablet at the same time to provide support and remote control of the tablet 4 Provide your ID to the partner or Xtool technician and then wait for him her to send you a remote control request 5 A pop up window will be shown asking you to confirm to allow the remote control program to control your d...

Page 85: ...specific function before the system can generate a diagnosis report normally After the diagnosis is completed you need to step back to the previous menu step by step to generate the diagnosis report successfully If the APP is killed directly the report also cannot be triggered 3 If the report still cannot be generated after troubleshooting according to the above prompts please try to exit the APP ...

Page 86: ...PRINT DIAGNOSIS REPORT The XTOOL device is compatible with third party print drivers You can download the printer driver you need in the browser that comes with the tablet to install it and then set your printer in the OS settings After the setting is completed you can print it in the Report ...

Page 87: ...T FOR REMOTE SUPPORT Please contact your dealer or send an email to our technical support center Email address supporting xtooltech com And our technical support team will confirm the time of remote support with you Q6 HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES The A80 tablet will automatically generate and store the diagnostic logs When the device is connected to the Internet it will automat...

Page 88: ...For Activation Failed Generally caused by network instability please switch to a more stable network and try to activate again For Registration Failed Generally it is caused by the connection timeout or the sending timeout please check whether you have blocked the outgoing network traffic to non US regions like China We recommend that you unblock and try to register again Q10 FAILED TO TURN ON WHE...

Page 89: ...ll cannot use the diagnostic function please contact our technical team supporting xtooltech com Q12 FAILED TO ENTER VEHICLE MENU If you encounter the following two prompts please delete the package and download it again to diagnose Failed License exception It s usually caused by an uncompleted software package under stable network status users could delete the corresponding software and redownloa...

Page 90: ...mages arising from the use misuse or mounting of the device This warranty does not apply to 1 Products subjected to abnormal use or conditions accident mishandling neglect unauthorized alteration misuse improper installation repair or improper storage 2 Products whose mechanical serial number or electronic serial number has been removed altered or defaced 3 Damage from exposure to excessive temper...

Page 91: ...iuxian Avenue Nanshan District Shenzhen China Factory address 2 F Building 12 Tangtou Third Industrial Zone Shiyan Street Baoan District Shenzhen China Service Hotline 0086 755 21670995 86267858 Email marketing xtooltech com supporting xtooltech com Fax 0755 83461644 Website www Xtooltech com ...

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