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Xtensions Universal Adapter 2.0, Reference Manual, Page: 24 / 29

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Xtensions Universal Adapter 2.0 Reference Manual Download Page 24

24

Problem 

Solution 

Device not 
initializing during 
installation 

Driver for device was not loaded properly. 

1.

Close Xtension Recorder: right click on the 
icon in the system tray (see page 19) and 
select 

Exit

 from the popup menu. 

2. Insert the CD. Browse to the CD using 

My 

Computer

  o r  

Windows Explorer

  a n d   l o c a t e  

the 

Drivers

 folder. Find the file named 

‘

install

’ within this folder and double-click 

on it. 

3.

Follow the instructions to re-install the 
driver. 

4. Restart Xtension Recorder.

Xtension Recorder 
not starting or 
stopping 
recordings. 

Xtension Recorder 
continuously 
records 

Several recordings
are made for each
call 

Use Recorder Setup to adjust start/stop 
parameters (see page 15). 

The 

Idle threshold

 level is set too low. Increase 

and save using Recorder Setup (see page 17). 

The 

Idle threshold

 is set too high and/or the 

Idle Timeout

 is set too low. Adjust and Save 

using Recorder Setup (see page 17). 

Summary of Contents for Universal Adapter 2.0

Page 1: ...ension Recorder Universal Adapter 2 0 Reference Guide Downloads Available at www usbcallrecord com UK Office 44 0 1302 835812 US Office 1 949 587 1226 This guide is Copyright Intelligent Recording LTD 2008 ...

Page 2: ...and functions available on the Xtension Recorder Desktop software CAUTION The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record telephone conversation or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice th...

Page 3: ...ctions Connects to telephone line cable pins 3 4 using pins 3 4 only used on analogue telephones C D Line connections Connects to telephone line cable pins 2 5 using pins 2 5 only used on analogue telephones USB USB Connection to computer Socket to connect the USB lead between the Universal Adapter and your computer Do not connect the Universal Adapter to your computer yet Please follow the softwa...

Page 4: ...d the telephone conversation It is important that you understand the benefits of the various connection methods to make the correct selection Digital or Analogue Compatibility If you have a Digital PBX telephone you must use Handset Only Connection The features available in Line Only or Mixed Connections are not available because these require connection to an analogue telephone line Digital PBX s...

Page 5: ... any parallel connected telephone on the line to start and stop the recording 2 Mixed Connection is generally the best option if you have an analogue telephone and do not want to record parallel connected telephones Advice on Selecting the Correct Connection forYourTelephone Line Only Connection Select Line Only Connection if x You have an analogue phone Line Only Connection will not work for digi...

Page 6: ...ect CallerID a n d DialedDigitDetection w i l l n o t b e available from your telephone these require connection to an analogue telephone line Mixed Connection Select Mixed Connection if x You have an analogue phone Mixed Connection will not work for digital PBX telephones and x You do not want to record parallel connected extensions other extensions on the same line such as other phones on your h...

Page 7: ...one line to the Universal Adapter through connectors A B or C D As a general rule try line connections A B first if this does not appear to work try connections C D see below Telephone line USB Don t connect yet Recording from parallel phones u s i n g VoiceTrigger Universal Adapter 2 0 Connections A or C telephone line B or D phone input use supplied cable USB to PC use supplied cable Line Only C...

Page 8: ...lling the Software Line Connections A B or C D Analogue single line telephones sometimes use different connections within the cables for the telephone lines For this reason the Universal Adapter has two pairs of analogue telephone line connections A B and C D Most single line telephones use pins 3 4 the centre pins for the line connections Use connectors A B in this configuration Some single line ...

Page 9: ...sal Adapter 2 0 Connections Handset ports 1 to handset 2 to handset socket on base of telephone use supplied cable USB to PC use supplied cable Handset Only Connection To set up a handset connection to the Universal Adapter 1 Remove the handset modular connector from your telephone base 2 Plug the provided handset line cord into the telephone base 3 Plug the removed handset connector into one of t...

Page 10: ...e telephone handset curly cord through the 2 sockets marked Handset See the instructions for both Line Only and Handset Only Connections on the preceding pages Telephone line Handsetconnections USB Donotconnect yet Universal Adapter 2 0 Connections A or C telephone line B or D phone input use supplied cable Handset ports 1 to handset 2 to handset socket on base of telephone use supplied cable USB ...

Page 11: ...Downloads 2 Click Software and Upgrades 3 Click EnteryourInfo 4 Click Submit 5 Click on UniversalAdapter2 0 be sure to select version 2 0 If the listed version number is greater than that shown on your CD 1 Download the software onto your PC making a note of the destination folder on your PC 3 Extract the installation files to a folder Run Setup 1 Locate the Setup exe file This will be on the CD o...

Page 12: ...here your recorded calls will be stored by default the program creates a My Calls folder in My Documents Note this location can be changed at any time after installation 4 When the software installation is complete click on the Finish button The Install Shield Wizard will remain on your PC s desktop throughout the rest of the procedure 6 The installation of the USB drivers starts automatically Con...

Page 13: ...receive a warning that the hardware has not passed Windows Logo Testing see below please click Continue Anyway Windows Logo Testing Microsoft introduced the Designed for Microsoft Windows XP Logo program to ensure that products are compatible with Windows XP This software is thoroughlytested internally and is 100 compatible with Windows XP ...

Page 14: ...14 8 Click on the Close button to finish the install process 10 The Recorder Setup program is displayed The next section describes how to use Recorder Setup to optimize your system ...

Page 15: ...s in the procedure 1 Identifying the connection method Line Only Handset Only or Mixed 2 Choosing a method for starting and stopping recordings 3 Carrying out an Off Hook test if selected in step 2 4 Adjusting audio levels 5 Adjusting Voice Trigger options if selected in step 2 6 Checking dialled digits detection Line Only and Mixed connections only 7 Saving the new settings 8 Starting and configu...

Page 16: ...rsal Adapter to your phone x Handset Only Connected x Line Only Connected x Handset and Line Connected mixed Click on the Next button to continue 2 Recording Start Stop Method On this page you can select the method you want to use to start and end recordings The Wizard picks the option best suited to your connection method and you are recommended to accept this x Use Line Current Off Hook Detect n...

Page 17: ...ng the slide controls 1 Take your telephone off hook and make a call All connection methods 2 As you speak adjust the MicVolumeslider to ensure the level is in the green section of the meter Handset only and mixed connections As the remote speaker talks adjust the Earpiece Line Volume slider to ensure the level is in the green section of the meter 3 Put the phone back on hook 3 Off Hook Test If yo...

Page 18: ...out Two further Voice Trigger options determine whether XtRecorder monitors the signal from the mouthpiece and or earpiece Voice Trigger On Mouth Select or mute Voice Trigger from the Mouth input Turn off if you have a Live Microphone telephone microphone is on when phone is on hook Voice Trigger On Earpiece Tel Line Select or mute Voice Trigger from the earpiece line input Use to record from para...

Page 19: ...riggeronMouth below 2 Test the Idle Threshold With the phone on hook ensure that the Idle Threshold level is above the levels in the Peak Level boxes IDLE DETECTED is displayed If you have a noisy line or telephone you may need a higher value 250 If the value is too low it may merge calls too high and it may slice calls into several recordings if the conversation has silence pauses 3 Set the Idle ...

Page 20: ...gger note this only applies to handset connectivity x Voice Trigger on Earpiece Tel Line Select this option if you want to record from other telephones connected on the same line Click on the Next button to continue 6 Dialed Digits Check If you are using a Line Only or a Mixed connection type then the Universal Adapter can detect the digits that you type when making a call If you want to use this ...

Page 21: ...ed by each key as you press it to detect which key is pressed This can occasionally result in key presses being missed or detected wrongly During the course of a call other noise on the line may cause a key press to be detected when none took place If you experience problems with the Universal Adapter detecting false or spurious numbers you may want to disable Dialed Digit Detection Click on the N...

Page 22: ... www USBCallRecord com register Click on the Cancel button to continue 5 The XtRecorder ChooseDefaults window is displayed Choose one of the three recording options Record all calls Record every call and save until deleted Prompt after call Prompt to save or delete each call 1 Click on the OK button to continue Please refer to the XTR Desktop 3 0 Software Manual for detailed instructions on the se...

Page 23: ...ny cases problems are due to an incorrect Recorder Setup configuration Xtension Recorder relies on correct settings of the Gain Level controls for reliable and quality performance Please ensure these are set correctly before attempting to adjust other parameters see page 14 You can start the Recorder Setup Wizard by clicking on the Setup Wizard icon on your PC s desktop ...

Page 24: ...ed install within this folder and double click on it 3 Follow the instructions to re install the driver 4 Restart Xtension Recorder Xtension Recorder not starting or stopping recordings Xtension Recorder continuously records Several recordings are made for each call Use Recorder Setup to adjust start stop parameters see page 15 The Idle threshold level is set too low Increase and save using Record...

Page 25: ...at Record all calls is checked in Options in Xtension Recorder If this is the case and calls can be manually recorded by pressing the Record button you will need to adjust the Start Threshold in Recorder Setup see page 17 Distant End is too low Line Only Connection Dialed digits not detected Xtension Recorder uses advanced CPU processing techniques to detect the digits dialed This is not always pe...

Page 26: ...onnections from A B Line Only to C D or vice versa Connection Short unexplained calls This may be due to some telephones entering an Off Hook state automatically for a few seconds to charge a battery typically 10 seconds If you want to remove these from the playback list simply extend the minimum duration for recorded calls in Options in Xtension Recorder to be greater than the Off Hook time ...

Page 27: ...h our XTR Desktop applications software Xtension Recorder Digital 04 is a stackable 4 port digital USB unit It allows cost effective fully centralized recording for medium to large installations Digital04 includes both BackOffice software and Call Manager supervisor positions XTR Professional Digital 16 is a 1 U rack mounted stackable 16 extension connector designed to be installed in your equipme...

Page 28: ...XTR Reporter XTR Reporter Pro and Call Manager form a comprehensive suite of advanced visibility access retrieval playback analysis and reporting tools for XtR Professional power users and administrators All three applications are built on the robust Microsoft net framework and designed to manipulate large volumes of recordings whether created by Desktop users Digital 01 or Universal Adapter or Ba...

Page 29: ...e with free upgrades for life Keep informed on New Products As we release new products we will send you an email you can opt out if you like with brief details How to register V i s i t w w w u s b a l l r e o r d c o m r e g i s t e r a n d f i l l i n o u r o n l i n e registration form Once again thanks for choosing Xtension Recorder The Intelligent Recording Team Intelligent Recording Limited ...

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