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9
FAQ
1. DVR can not boot up properly.
There are following possibilities:
• Input power is not correct.
• Power connection is not correct.
• Power switch button is damaged.
• Program upgrade is wrong.
• HDD malfunction or something wrong with HDD ribbon.
• Seagate DB35.1
,
DB35.2
,
SV35 or Maxtor 17-g has compatibility problem. Please
upgrade to the latest version to solve this problem.
• Front panel error.
• Main board is damaged.
2. DVR often automatically shuts down or stops running.
There are following possibilities:
• Input voltage is not stable or it is too low.
• HDD malfunction or something wrong wit the ribbon.
• Button power is not enough.
• Front video signal is not stable.
• Working environment is too harsh, too much dust.
• Hardware malfunction.
3. System can not detect hard disk.
There are following possibilities:
• HDD is broken.
• HDD ribbon is damaged.
• HDD cable connection is loose.
• Main board SATA port is broken.
4. There is no video output whether it is one-channel, multiple-channel or all-channel
output.
There are following possibilities:
• Program is not compatible. Please upgrade to the latest version.
• Brightness is 0. Please restore factory default setup.
• There is no video input signal or it is too weak.
• Check privacy mask setup or your screen saver.
• DVR hardware malfunctions.
5. Real-time video color is distorted.
There are following possibilities:
• When using BNC output, NTSC and PAL setup is not correct. The real-time video
becomes black and white.
• DVR and monitor resistance is not compatible.
• Video transmission is too long or degrading is too huge.