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5.0 TROUBLESHOOTING
This chapter provides solutions to problems that may occur during the installation
and operation of the AeroPad. Check the following symptoms and their possible
causes before contacting Macsense Tech Support. Read the description below to
solve your problems. If you can’t find an answer here, check the
Macsense/Xsense website at www.macsense.com.
5.1 Common Problems and Solutions
My PowerBook can’t see other computers in AppleShare.
•
Verify that AppleTalk is “active” and the AeroPad is chosen and that File
Sharing is configured properly.
•
Double-check the other computer as well and make sure that both
computers are using the exact settings for ESSID and Encryption.
My computer doesn’t recognize the AeroPad.
•
Verify that the AeroPad is firmly inserted into the USB port.
•
Verify whether the AeroPad shows in either TCP/IP or AppleTalk.
•
Check to see if the drivers are loaded properly.
•
Re-install the drivers and reconnect the AeroPad.
While in Infrastructure Mode, I cannot communicate with the other
computers connected via Ethernet.
•
Verify that the Mac with the AeroPad is turned on.
•
Verify that your AeroPad is communicating over the same channel and with
the same WEP security settings as the other computers in the Infrastructure.
I suspect the AeroPad is disrupted by interference.
You may be able to eliminate any interference by trying the following:
•
Reconnect
AeroPad.
•
Increase the distance between the wireless computers and the device
causing the radio interference.
•
Plug the computer equipped with the AeroPad into an outlet on a different
branch circuit from that used by the affecting device.
•
Keep the computer with the AeroPad away from the microwave oven, power
supplies and large metal objects.
Consult the dealer or an experienced radio technician for
help.