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Document MT1600P.2019.A
© Xsens Technologies B.V.
MTi Family Reference Manual
7
Warranty and liability
Xsens Technologies B.V. warrants the products manufactured by it to be free from defects in material
and workmanship for a period of two years from the date of delivery. Products not subjected to misuse
will be repaired, replaced or credit issued at the sole option of Xsens Technologies B.V. Contact Xsens
via
for return material authorization (RMA) prior to returning any items for
calibration, repair or exchange. The product
must be returned in its original packaging
to prevent
damage during shipping.
The warranty shall not apply to products repaired or altered or removed from the original casing by
others than Xsens Technologies B.V. so as, in Xsens Technologies B.V. opinion, to have adversely
affected the product, products subjected to negligence, accidents or damaged by circumstances beyond
Xsens Technologies B.V.’s control.
NOTE
: Xsens reserves the right to make changes in its products in order to improve design,
performance, or reliability.
Subject to the conditions and limitations on liability stated herein, Xsens warrants that the Product as so
delivered shall materially conform to Xsens’ then current specifications for the Product, for a period
of
one year from the date of delivery. ANY LIABILITY OF XSENS WITH RESPECT TO THE SYSTEM OR
THE PERFORMANCE THEREOF UNDER ANY WARRANTY, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY WILL BE LIMITED EXCLUSIVELY TO PRODUCT REPAIR, REPLACEMENT OR, IF
REPLACEMENT IS INADEQUATE AS A REMEDY OR, IN XSENS' OPINION IMPRACTICAL, TO
REFUND THE PRICE PAID FOR THE PRODUCT. XSENS DOES NOT WARRANT, GUARANTEE, OR
MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE
PRODUCT OR WRITTEN MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY,
OR OTHERWISE. Xsens shall have no liability for delays or failures beyond its reasonable control.
7.1 Customer Support
Xsens is glad to help you with any questions you may have about the MTi, or about the use of the
technology for your application.
The fastest way is Xsens’ Help Center, where engineers and other
Xsens users meet. Please visit this Help Center,
contact Xsens’ distributor
, or if you are a direct
customer of Xsens, our Customer Support:
➔
➔
Support page (firmware and software downloads):
https://www.xsens.com/support/
➔
Distributor network:
https://www.xsens.com/en/company-pages/company/distributors
➔
Telephone EMEA/Pacific: +31(0)88-9736700 (+31 88 XSENS 00)
➔
telephone US (Los Angeles, CA): +1 310-481-1800
To be able to help you, please mention your Motion Tracker
Serial Number
when requesting support.
