English - 9
XPOWER Limited Warranty (USA)
Items mentioned but not limited to below are not covered by warranty:
(1) Power cord, filters or any other components considered as a “consumable parts” by
XPOWER.
(2) Normal wear and tear.
(3) Problems that result, directly or indirectly, at XPOWER’s sole discretion, from:
(3.1) External causes such as accident, abuse, misuse or problems with electrical power
supply.
(3.2) Disassembling, servicing or modification not authorized by XPOWER.
(3.3) Usage that is not accordant with product instructions stated in Owner’s Manual.
(3.4) Failure to follow the product instructions or lack of necessary maintenance stated
in Owner’s Manual.
Before contacting XPOWER, please try one or more of the following:
(1) Consult this Owner’s Manual and follow the instructions of troubleshooting guide.
(2) Access www.xpower.com for more advice and information that could be helpful to
address your problems.
If you need additional assistance from XPOWER, please:
(1) Email [email protected].
(2) Call XPOWER U.S. Customer Service Department at
855-855-8868
or other numbers
provided on www.xpower.com.
(3) Visit XPOWER U.S. Head Office at 668 S. 6th Ave., City of Industry, CA 91746, USA or
current address provided on www.xpower.com.
Please also have your original proof of purchase and the serial number(s) of your
product(s) ready when you contact XPOWER.
If you are instructed to return the unit for service or replacement, please:
(1) Request a RMA (Return-Merchandise-Authorization) number.
(2) Use the original or an equivalent packaging, prepay shipping charges at your own
expense to the address provided by XPOWER, with the RMA number on the shipping
label or the packaging.
(3) Include all the original parts and components.
XPOWER will inspect, assess and advise the repairs needed and applicable cost, if any.
For products under warranty, we will pay to ship the repaired or replaced product(s) to
you if you use an address within the Contiguous United States. Otherwise, we will ship
the product(s) to you at your own expense.
(Continued)
(2) This Limited Warranty applies with its own timeliness. Contact XPOWER or visit
www.xpower.com for more information.
the most
