X P L O R N E T
H U B
U S E R G U I D E
10
Important 9-1-1 Emergency Services
9-1-1 emergency services operate differently on Voice Over Internet Protocol
(VoIP) phone systems as compared to traditional 9-1-1 services. With traditional
phone services, when you call 9-1-1, your call is sent directly to the nearest
emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded
to a third-party service provider that will route your call to an emergency
response centre.
Because your call is routed through a third-party provider, you will need to
register your address upon activation of your service.
Xplornet will also provide the emergency response centre with the service
address on your account, so please ensure that your information is correct and
and kept up-to-date.
If you move your VoIP phone between locations (for example, from your home
to your cottage), it is important that you inform the emergency operator of
your location and contact details any time you call 9-1-1. If you do not inform
the emergency operator of your location, there is a risk of sending emergency
services to the wrong address.
Be prepared during any service interruption
Your VoIP phone service requires Internet connectivity, power (electricity), and
a current service subscription. In the event of a power, network, or Internet
outage (including congestion), or if your service is disconnected or suspended
due to non-payment or Seasonal Service arrangement, you may experience
a disruption or delay in your 9-1-1 service. We recommend that you keep
an alternative phone service (such as a mobile phone) available in case of
emergency.
Do not disconnect
In the event that you need to call 9-1-1, please do not disconnect your 9-1-1 call
unless you are instructed by an emergency dispatcher. If you are disconnected,
please call back immediately.
Inform other users
To ensure the safety of any users of your VoIP phone service, we strongly
recommend that you advise them of the nature and limitations of 9-1-1
emergency calls.
Limitations of liability
Please carefully read Xplornet’s terms of service related to 9-1-1 service detailed
at
http://www.xplornet.com/legal/xplornet-e911-terms/