Warranty
What does an Xpelair Warranty cover?
Xpelair products deliver reliable service for normal, household use in domestic settings. All Xpelair
products are individually tested before leaving the
factory.
If you are a consumer and you experience a problem with your Xpelair product, which is found
to be
defective due to faulty materials or workmanship within the Warranty Period, this Xpelair
Warranty
will cover repair or - at the discretion of Xpelair
– replacement with a functionally
equivalent Xpelair
product.
The Xpelair Warranty Period is one year from the date of purchase of your Xpelair
product, or the
date of delivery of the product, if later. The Xpelair Warranty is conditional upon you providing the
original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.
If you do experience a problem with your Xpelair product please call the Helpline on
+44 [0]344 879
3588
or visit
https://www.dimplex.co.uk/support
. For ROI please email
or call
+353 (0)1 842 833
. We will need details of your Xpelair
product, its serial number and a description of the fault which has occurred. You can find the model
number and serial number for your Xpelair product on the heaters side. Once we receive your
information and proof of purchase we will contact you to make the necessary arrangements.
If your Xpelair product is not covered by this Xpelair Warranty there may be a charge to repair your
product. However, we will contact you for agreement to any charges before any chargeable service
is carried out.
What is not covered by an
Xpelair
Warranty?
The Xpelair Warranty does not cover any of the following:
• Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring
outside the one year Warranty Period.
• Any fault or damage occurring to any pre-owned Xpelair product or to any other equipment or
property.
• Accidental damage to your Xpelair product or damage to your Xpelair product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Xpelair product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Xpelair’s control.
• Caused by use of your Xpelair product for anything other than normal domestic household
purposes in the country where it was purchased.
Important
• Caused by any misuse, abuse or negligent use of the Xpelair product, including but not limited to
any failure to use it in accordance with the Operating Instructions supplied with the product.