7
Warranty
What does an Xpelair Warranty cover?
Xpelair products deliver reliable service for normal, household use in domestic
settings. All Xpelair products are individually tested before leaving the
factory.
If you are a consumer and you experience a problem with your Xpelair product,
which is found
to be defective due to faulty materials or workmanship within the
Warranty Period, this Xpelair
Warranty will cover repair or - at the discretion of
Xpelair – replacement with a functionally
equivalent Xpelair product.
The Xpelair Warranty Period is two calendar years from the date of purchase of
your Xpelair
product, or the date of delivery of the product, if later. The Xpelair
Warranty is conditional upon you providing the original purchase receipt as proof
of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Xpelair product please call the Helpline
on +44 [0]344 879 3588 or at the address below.
We will need details of your Xpelair product, and a description of the fault which
has occurred. Once we receive your information and proof of purchase we will
contact you to make the necessary arrangements.
Customers outside UK – see international below.
If your Xpelair product is not covered by this Xpelair Warranty there may be a
charge to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by an Xpelair Warranty?
The Xpelair Warranty does not cover any of the following:
• Any fault or damage to your Xpelair product due to faulty materials or
workmanship occurring outside the two-year Warranty Period.
• Any fault or damage occurring to any pre-owned Xpelair product or to any other
equipment or property.
• Accidental damage to your Xpelair product or damage to your Xpelair product
from external sources (for example, transit, weather, electrical outages or power
surges).
