Section 11 – Customer Service and Warranty
11 Guarantee
UK Only
Xpelair products deliver reliable service for normal, household use in domestic setting. All Xpelair products are
individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Xpelair product, which is found to be defective
due to faulty materials and workmanship within the warranty period. This Xpelair warranty will cover repair or
at the discretion of Xpelair replacement with a functionally equivalent Xpelair product.
The Xpelair warranty period is Two calendar years from the date of purchase of your Xpelair product, or the
date of delivery of the product, if later. The Xpelair warranty is conditional upon you providing the original
purchase receipt proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Xpelair product please call the helpline on +44 344 879 3588 or at
the address below. We will need details of your Xpelair product, and a description of the fault which has
occurred. Once we receive your information and proof of purchase we will contact you to make the necessary
arrangements.
Customers outside UK - See International below.
If your Xpelair product is not covered by this warranty there may be a charge to repair your product.
However, we will contact you for an agreement to any charges before any chargeable service is carried out.
What is not covered by an Xpelair warranty?
The Xpelair warranty does not cover any of the following:
Any fault or damage to your Xpelair product due to faulty materials or workmanship occurring outside the
Two year warranty period.
Any fault or damage occurring to any pre-owned Xpelair product or any other equipment of property.
Accidental damage to your Xpelair product or damage to your Xpelair product from external sources (for
example, transit, weather, electrical outages or power surges).
Fault or damage to your Xpelair product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Xpelairs control.
Caused by use of your Xpelair product for anything other than normal domestic household purposes in the
country where it was purchased.
Caused by any misuse, abuse or neglect use of the Xpelair product, including but not limited to any failure to
use it accordance with the Operating instructions supplied with the product.
Caused by any failure to assemble, install, clean and maintain your Xpelair product in accordance with the
Operating instructions supplied with the product unless this was carried out by Xpelair or its authorised
dealers.
Caused by repairs or alterations to your Xpelair product not carried out by Xpelair service personnel or its
authorised dealer(s).
Caused by use of any consumables or spare parts for your Xpelair product which are not Xpelair specified.
Terms and conditions
The Xpelair warranty is valid for Xpelair from the date of purchase of your Xpelair product from a recognised
retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the
original receipt has been retained and is produced as proof of purchase.
You must provide to Xpelair or its authorised agents on request the original receipt as proof of purchase and -
if required by Xpelair - proof of delivery. If you are unable to provide this documentation, you will be required
to pay for any repair work required.
Any repair work under the Xpelair warranty will be carried out by Xpelair or its authorised dealer(s) and any
parts that are replaced will become the property of Xpelair. Any repairs performed under the Xpelair warranty
will not extend the warranty period.
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