Fault exclude
Terminal cannot login to the server?
1
、
Check the server software and main control computer is normally open or not. It must close all the firewall before open the
service software, (including the systemic firewall and other antivirus software).
2
、
Check the network connection is normally working or not. When the terminal is power on, the network port green
indicator light will be normal on, and orange indicator light will rapidly short flicker, it means the cable hard-link is normal. If the
network port green indicator light is not light up, there is network hard-link problem, please check the cable and switch which is
connected the terminal, check if there is any damage and poor contact abnormal working.
3
、
Check the terminal IP setting. Checking the terminal ID NO, server IP, local IP and gateway IP these parameters is correct
or not.
How to solve the warning of “terminal network service (UDP)” failed during the process of the starting the service
software?
Server local network connection is disconnected, connect the local network cable, exit the service software and Restart, it will be
ok.
Web display abnormal?
Emptying the cache or change the browser.
How to modify the account number and password to login the web page?
1. Click the password setting of the web page.
2. Please input previous user name and password under the original user name and password respectively.
3. Input the new user name and password in the new one.
4. Input the new password in the command confirmation.
5. Click for save.
6. The new user name and password will be workable after restarted the equipment
