In the warranty period, users have the right to repair or replace the defective product
confirmed by the company. However, the above provision is considered invalidly to
change ownership, or the irregularities caused by use, storage, transport, assembly or
accidents.
10.2 Assurance for Specific Product and Guide to Repair
All products are produced according to high-quality standards to ensure that avoid the
failures in technology, materials and external framework, etc. If requests maintenance
or return faulty equipment, the user should raise within 30 days on receipt of goods or
in the warranty period, please follow the following principles:
10.2.1 Customer should return the damaged product after received the Recycling
Single issued by us. When you feedback and apply for return, please attach the device
model, serial number and return reasons.
As for freight, if the product under warranty time, the customer just need to pay one
way freight(Concerning to correct freight is higher than prepaid, so we hope the
customer can prepaid); if it is out of warranty, then need to pay two-way freight.
10.2.2 Before the real maintenance, we will inform the user about the equipment test
results and maintenance costs (generally about the failure caused by the users or issues
which do not meet the warranty conditions). If the returned facilities fully meet the
quality requirements and don’t need to repair, or the user does not require repairs
outside of warranty service, users have to pay the basic fee. Only when the user
acknowledges all the costs of maintenance, the company will carry out repairs. Similarly,
we will replace the equipment parts after got agreement with customer (such as
connectors, lasers or pump), which is very necessary for us to testing and repair.
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