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FREQUENTLY ASKED QUESTIONS
Q:
The Touchscreen doesn’t seem to respond properly to
touches. What is the problem?
A:
You may have enabled the Narrator mode on your laptop.
You can touch
Start > Settings > Easy Access > Narrator
,
then toggle the slider to turn on Narrator. Alternatively,
press ESC and Caps Lock button at the same time to turn
on Narrator mode.
Q:
The system crashes, or the screen turns blue, after
startup. What can I do?
A:
This may be because the system has been damaged
to some extent from improper shut-down actions. In shut
down status, press and hold the Power and Volume button
together to reboot and enter Recovery mode, so as to
repair or reset the system. After entering the Recovery
mode, the user will be presented with the following options
from the menu before going on:
>
Continue - Exit without doing anything and continue to
Windows system;
>
•Use a device - Refresh the system by using a USB device
network connection, or Windows recovery DVD;
>
•Troubleshoot - Refresh or reset your PC, or use
advanced tools;
>
•Turn on your PC - Do nothing and turn on the laptop.
Q:
Unable to access the account due to a lost password.
What should I do?
A:
Press and hold the Power Button for 10 seconds to
perform a hard shut down;
1.
In shut down status, press and hold the Power and
Volume button together to reboot the device and enter the
Recovery mode;
2.
Select “Troubleshooting - Refresh or reset your PC, or use
advanced tools”.