20
FREQUENTLY ASKED QUESTIONS
Q:
The battery does not charge. What should I do?
A:
There are 3 main possible reasons for this problem: bad
connection, improper temperature condition, or damaged
battery or adapter.
As for bad connection, the user should:
1. Check all connectors to ensure proper connectivity;
2.
Unplug the supplied AC power adapter from the wall and
verify that the outlet is functioning;
3.
Check all cable connections, plug the adapter back into
the laptop, and then plug back into the wall socket;
In regards to improper temperature conditions, i.e. the
laptop’s temperature is below 0°C or higher than 35°C,
the user should change the location and charge the
battery in an ambient temperature between 0°C to 35°C.
If the battery or adapter has been damaged, contact an
authorised reseller to replace the battery or power adapter.
Q:
My battery drains quickly, even when the laptop is in
Standby Mode. What is wrong with it?
A:
If the laptop is not in range of a network it can connect to,
the laptop continues to send out signals to locate a base
station and drains the battery. So, temporarily turn on
the laptop, or move the laptop in range of a network it can
connect to, or temporarily turn on the wireless connection
on your laptop.
In addition, if the laptop keeps checking for Windows
updates, even in Standby mode, the battery will drain
quickly too. It is normal in this case. The user can disable
it
by selecting “Never check for update”. However, this is
not
recommended. The user should be cautious before
doing
this.