Troubleshooting
Issues
Causes
Solutions
The shaving quality
is poor.
The shaving head is
damaged or worn out.
Replace with genuine
shaving head.
The shaving head is
clogged up with stubble.
Thoroughly clean the
shaving head.
The battery is low or
depleted.
Connect the charging
cable to charge.
The sh
E
ver does not
work after pressing
the on/off button.
The on/off button does
not function.
Contact the after-sales
service team.
The travel lock is enabled.
Press and hold the
on/off button for 2,5
seconds to unlock.
The indicators do
not work normally
or do not light up.
The shaver needs to be
charged due to
PS[
battery.
Charge the shaver.
The circuit board is
damaged.
Contact the after-sales
service team.
The skin is irritated
after shaving.
The shaving head is
damaged or worn out.
Replace with genuine
shaving head.
The shaver does
not charge.
The shaver is damaged .
Contact the after-sales
service team.
It takes a certain period of
time for your skin to adapt
to the shaver.
The skin irritation will
fade after 2-3 weeks
of use.
The charging ambient
temperature is too low
or too high.
Charge in an ambient
temperature between
5
£
C and 35 °C.
The usage time is
less than 60
minutes after being
fully charged.
The load on the motor is
increased as the shaving
head hasn‘t been cleaned
for a long time.
Thoroughly clean
the shaving head.
There is an issue with
the shaver battery.
Contact the after-sales
service team.
The clean/error
indicator blinks for
5 seconds after
turning on the
shaver.
The shaving head hasn‘t been
cleaned for a long time.
Thoroughly clean the
shaving head.
The shaving head is not
properly installed.
Reinstall the
shaving head.
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