13
FAQ
Issue
Possible Cause
Solution
The vacuum cleaner
does not work.
Battery is depleted.
Charge the vacuum cleaner before use.
Airway is blocked or filter is clogged.
Clear any blockages from the suction opening or airway passage
and clean the filter.
Filter is not installed or dust compartment is
not securely closed.
Ensure the filter and dust compartment are installed correctly.
Battery has an overheating protection.
Wait until the battery temperature returns to normal, then resume
use.
The suction power
reduces.
Dust compartment is full or filter is clogged.
Empty the dust compartment and clean the filter.
Brush head is clogged.
Clear any blockages in the attachment.
Poor battery life.
Battery is not fully charged.
Charge the vacuum cleaner before use.
Dust compartment is full or filter is clogged.
Empty the dust compartment and clean the filter.
Brush attachment or brush head is clogged.
Clear any blockages in the attachment.
The vacuum cleaner is
unable to charge.
The power supply being used is not genuine.
Only use the genuine power supply to charge the vacuum cleaner.
The battery charges
slowly.
The battery temperature is too low or too
high.
Wait until the battery temperature normalizes, then resume use.