If you want to contact Customer Support at Xi3 Corporation, be sure you have your serial number accessible prior to calling in.
Customer Support
Web:
www.Xi3.com/Support
Phone: 1-855-Xi3-HELP
(1-855-943-4357)
Xi3 Support Technicians answer all Phone Tech Support calls quickly, efficiently and expertly. These are computer professionals who are
intimately familiar with all technical aspects of the Xi3 NUC, not individuals reading off a script who don’t really know computers.
Front-panel Power LED Blink Codes
Whenever a recoverable error occurs during POST, the BIOS causes the boards front panel power LED to blink an error
message describing the problem.
Front-panel Power LED Blink Codes
Type
Pattern
Note
BIOS update in progress
Off when the update begins, then on for
0.5 seconds, then off for 0.5 seconds.
The pattern repeats until the BIOS
update is complete.
Video error*
On-Off (1.0 second each) two times,
then 2.5 second pause (off), entire
pattern repeats (blink and pause) until
the system is powered off.
When no VGA option ROM is found
Memory error
On-Off (1.0 second each) three times,
then 2.5 second pause (off), entire
pattern repeats (blinks and pause) until
the system is powered off.
Thermal trip warning
Each beep will be accompanied by the
following blink pattern: .25 seconds on,
.25 seconds off, .25 seconds on, .25
seconds off. This will result in a total of
16 blinks.
*Note: Disabled per default BIOS setup option.
BIOS Error Messages
Below is a listing of common BIOS Error Messages and a brief description of each.
BIOS Error Messages
Error Message
Explanation
CMOS Battery Low
The battery may be losing power. Replace the battery soon.
CMOS Checksum Bad
The CMOS checksum is incorrect. CMOS memory may
have been corrupted. Run Setup to reset values
Memory Size Decreased
Memory size has decreased since the last boot. If no
memory was removed, then memory may be bad.
No Boot Device Available
System did not find a device to boot
Chapter 4 – Troubleshooting
