Xerox WorkCentre 7300 Series Troubleshooting Manual Download Page 3

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Contents

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Diagnosing Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What causes a paper jam? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at Door A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Jam at the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Jam at the Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Jam at the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Jam at the tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Regular Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Replacing the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Replacing an Imaging Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Replacing a Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Replacing the Transfer Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Repacking Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Summary of Contents for WorkCentre 7300 Series

Page 1: ...P h a s e r C o l o r P r i n t e r 7300 Troubleshooting Guide...

Page 2: ...marks of International Typeface Corporation Bernhard Modern Clarendon Coronet Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are trademarks of Linotype Hell AG and...

Page 3: ...auses a paper jam 5 Jam at Door A 5 Jam at the duplex unit 6 Jam at the Multi Purpose Tray 7 Jam at the top cover 8 Jam at the tray 11 Regular Printer Maintenance 13 Cleaning the printer 13 Cleaning K...

Page 4: ...ge Print these pages at the printer s front panel Accessing printable pages Access these pages from the Printable Pages Menu 1 At the front panel scroll to the Printable Pages Menu using the Down Arro...

Page 5: ...through the web and your web browser Launch CentreWare IS From a web browser enter your printer s IP address Select Support Select the Technical Support link to access PhaserSMART For Windows From yo...

Page 6: ...SMART select the Troubleshooting Guide to help identify your printer s problem If your printer detects a jam error PhaserSMART will point you to a specific solution Otherwise select Media Jams for Pha...

Page 7: ...ork setup and troubleshooting see the Networking section Replacing consumables Interactive Documentation CD ROM Refer to the Support section for instructions and videos that walk you through the repla...

Page 8: ...t the front panel scroll to Support Menu using the Down Arrow or Up Arrow key and press the OK key 2 Scroll to Improve Print Quality using the Down Arrow or Up Arrow key and press the OK key 3 Scroll...

Page 9: ...ne of the following Accept Changes and Continue Saves the new value and returns to the Calibrate Colors Menu Accept Changes and Exit Saves the new value and returns to the Main Menu Discard Changes an...

Page 10: ...ly when Circle 0 most closely matches some portion of its surrounding gray If it does not repeat Step 1 Step 3 Select one of the following Accept Changes and Continue Saves the new value prints the Co...

Page 11: ...of its surrounding gray ring If it does not repeat Step 1 Step 3 Select one of the following Accept Changes and Continue Saves the new value prints the Color Reference Page and proceeds to the Calibra...

Page 12: ...dow of the solid lines printed on Side 2 2 Use the front panel menu items Adjust Side 2 A Margin and Adjust Side 2 B Margin to move the Side 2 solid lines until they align with the Side 1 rectangle Re...

Page 13: ...ness of the rectangle s dashed lines is 1 unit 12 units move the rectangle 1 mm The maximum distance the rectangle can be moved 40 to 40 is 6 7 mm Decrease Adjust Side 1 B Margin setting to move left...

Page 14: ...age Print these pages at the printer s front panel Accessing printable pages Access these pages from the Printable Pages Menu 1 At the front panel scroll to the Printable Pages Menu using the Down Arr...

Page 15: ...he problem color keeping the toner cartridge installed c With the Imaging Unit in an upright position to avoid toner spills lift it high enough to visually inspect the shiny green surface underneath d...

Page 16: ...or 1 Replace the corresponding Imaging Unit if defects occur every 44 mm 1 73 in 50 mm 1 97 in 94 mm 3 70 in 2 Replace the Transfer Belt if defects occur every 58 mm 2 29 in 3 If the defect occurs eve...

Page 17: ...per type selected on the printer s front panel and in the computer s printer driver 6 If the problem persists a From the printer s front panel Printer Setup Menu select Tray Setup Menu and press OK Se...

Page 18: ...y of paper and transparency jams use only Xerox Phaser paper Xerox Phaser labels and Xerox Phaser 35 transparencies See the Supplies section in the Support Guide on the Interactive Documentation CD RO...

Page 19: ...The paper is moist bent or folded The paper is not loaded properly The tray s side and rear guides are not adjusted properly for the paper The tray is overfilled paper is loaded above the tray s fill...

Page 20: ...clear the jam Refer to the labels inside the printer for jam clearing instructions 1 Open the duplex unit a Flip down the center front plate on the printer to access the green handle to the duplex uni...

Page 21: ...push the duplex unit and Tray 1 back into the printer Jam at the Multi Purpose Tray 1 Remove the jammed paper from the Multi Purpose Tray on the right side of the printer 2 If needed load paper in the...

Page 22: ...s to clear the jam Refer to the labels inside the printer for jam clearing instructions 1 Use the latch on the right side of the printer to open the top cover Caution Avoid touching or handling the LE...

Page 23: ...Caution Be careful not to place the assembly on the edge of the table or an uneven surface Do not touch the green film on the imaging units since this might damage the film Avoid exposing the toner c...

Page 24: ...access to the jammed paper Rotate the release levers on the fuser and pull out the paper 6 Reseat the fuser Warning To avoid possible injury do not touch the printer s fuser rollers they may be hot 7...

Page 25: ...tray Follow these steps to clear the jam Refer to the labels inside the printer for jam clearing instructions 1 On the right side of the printer open the door specified on the front panel Warning Be c...

Page 26: ...on the front panel 5 Remove any jammed paper 6 Make sure that the paper is located correctly in the tray and that the paper guides are set flush against the paper 7 Push the tray back into the printer...

Page 27: ...ning instructions Note Order extra printer supplies when the near end of life warnings display on the front panel You must replace a consumable when the end of life or replace error message displays E...

Page 28: ...Cleaning Kit Phaser 7300 Color Printer 14 Cleaning Kit 4 x 00 10...

Page 29: ...Replacing the Fuser Phaser 7300 Color Printer 15 Replacing the Fuser 00 10...

Page 30: ...Replacing the Fuser Phaser 7300 Color Printer 16...

Page 31: ...Replacing an Imaging Unit Phaser 7300 Color Printer 17 Replacing an Imaging Unit 00 10 1 2...

Page 32: ...10 Verwijder verpakkingsmateriaal Ta bort f rpackningsmaterial Remove Packing Material Retirez le mat riel d emballage Rimuovere il materiale d imballaggio Verpackungsmaterial entfernen Retire el mate...

Page 33: ...Replacing an Imaging Unit Phaser 7300 Color Printer 19 1 2 4 x 4 x 4 x 1 2...

Page 34: ...Replacing a Toner Cartridge Phaser 7300 Color Printer 20 Replacing a Toner Cartridge 00 10 4...

Page 35: ...Replacing a Toner Cartridge Phaser 7300 Color Printer 21 8 2 1 10 9 1 2 7 7 2 7 1 4 x...

Page 36: ...Replacing the Transfer Unit Phaser 7300 Color Printer 22 Replacing the Transfer Unit 3 2 1 1 2 2 1 00 10 00 10...

Page 37: ...Replacing the Transfer Unit Phaser 7300 Color Printer 23...

Page 39: ...Repacking Instructions Phaser 7300 Color Printer 25 7 8 10 9 11 1 3 2 68 kg 149 lbs 6 1 6 2 6 7 2 7 3 7 4 7 1...

Page 40: ...the Fuser 15 Replacing the Transfer Unit 22 J jam at Door A 5 jam at the duplex unit 6 jam at the Multi Purpose Tray 7 jam at the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed...

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