Troubleshooting
Xerox
®
WorkCentre
®
6655/6655i Color Multifunction Printer 237
User Guide
Symptom
Cause
Solution
Copy colors are the wrong color
The color balance is not adjusted
properly.
Adjust the color balance.
1.
At the printer control panel,
press the
Machine Status
button.
2.
Touch
Tools
>
Service
Settings
.
3.
Touch
Feature Defaults
>
Image Quality
>
Color
Balance
.
4.
Select a color, then adjust the
highlights, midtones, and
shadows.
5.
Touch
Save
.
6.
Touch
Save Defaults
.
7.
To return to the Services Home
menu, press the
Services
Home
button.
Stray black dots, white areas, or
dropouts
The paper is outside the
recommended specification
range.
Replace the paper with a
recommended size and type, and
confirm that your control panel and
print driver settings are correct. For
details, see
Supported Paper
on page
54.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see
Consumables
on page 207.
There is debris on the transfer
roller.
Wipe the transfer roller with a clean,
lint-free cloth moistened with water.
Note:
Do not touch the transfer roller
or the exposed end of the transfer belt.