Xerox WorkCentre 6015NI User Manual Download Page 173

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Troubleshooting

WorkCentre 6015 Color Multifunction Printer 173

User Guide

Clearing Paper Jams

This section includes:



Clearing Paper Jams From the Front of the Printer .......................................................................................... 173



Clearing Paper Jams From the Back of the Printer ............................................................................................ 174



Clearing Paper Jams From the Output Tray ........................................................................................................ 176

Clearing Paper Jams From the Front of the Printer

Note:

To resolve the error displayed on the control panel you must clear all paper from the paper

path.

Remove any paper from the bypass tray.

Remove the bypass tray.

Remove any paper jammed at the front of the printer.

Summary of Contents for WorkCentre 6015NI

Page 1: ...Guide d utilisation Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvej...

Page 2: ...nd PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc regis...

Page 3: ...nter Symbols 17 Environmental Health and Safety Contact Information 18 2 Features 19 Parts of the Printer 20 Front View 20 Rear View 21 Control Panel 21 System Menus 25 Information Pages 26 Billing Me...

Page 4: ...vers 59 Installing the Print Drivers for a Windows Network Printer 60 Installing the Print Drivers for a Windows USB Printer 61 Installing the Drivers and Utilities for Macintosh OS X Version 10 5 and...

Page 5: ...rinting on Custom Paper Sizes 87 Printing on Both Sides of the Paper 89 Setting Up 2 Sided Printing 89 Loading Paper for Manual 2 Sided Printing 90 Printing From a USB Flash Drive 91 5 Copying 93 Maki...

Page 6: ...g Settings 119 Setting the File Format 119 Setting the Color Mode 119 Setting the Scan Resolution 120 Specifying the Original Size 120 Making the Image Lighter or Darker 120 Adjusting the Sharpness 12...

Page 7: ...e On or Off 141 Limiting Access to Faxing 141 Printing Fax Reports 143 Inserting Pauses in Fax Numbers 143 8 Maintenance 145 Cleaning the Printer 146 General Precautions 146 Cleaning the Scanner 147 C...

Page 8: ...187 Error and Status Messages 187 PrintingScout Alerts 187 Online Support Assistant 187 Information Pages 187 More Information 188 A Specifications 189 Printer Configurations and Options 190 Available...

Page 9: ...200 Canada 202 Other Countries 202 Fax Regulations 203 United States 203 Canada 205 European Union 205 South Africa 205 New Zealand 206 Material Safety Data Sheets 207 C Recycling and Disposal 209 All...

Page 10: ......

Page 11: ...ety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety req...

Page 12: ...e installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behi...

Page 13: ...pacity of the printer Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specification of the printer with an electrician if necess...

Page 14: ...gh to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go to www xerox com environment In other markets please contact your local Xerox re...

Page 15: ...burn supplies When handling supplies avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble supplies which can increase the risk of skin or eye conta...

Page 16: ...nce Safety Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only For more inf...

Page 17: ...ption Warning or Caution Ignoring this warning could cause serious injury or even death Ignoring this caution could damage property Hot surface on or in the printer Use caution to avoid personal injur...

Page 18: ...ent Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 For product saf...

Page 19: ...WorkCentre 6015 Color Multifunction Printer 19 User Guide This chapter includes Parts of the Printer 20 System Menus 25 Energy Saver Mode 38 Administration Features 39 More Information 41 2 Features...

Page 20: ...Panel 21 Front View 1 Bypass Tray 2 Width Guides 3 Output Tray 4 Output Tray Extension 5 Control Panel 6 Automatic Document Feeder Available on WorkCentre 6015N NI Color Multifunction Printer only 7 S...

Page 21: ...telephone Available on WorkCentre 6015N NI Color Multifunction Printer only 11 Power Connector Control Panel The control panel consists of a display a keypad and buttons you press to control the funct...

Page 22: ...illuminated in Energy Saver mode Push the button to exit Energy Saver mode 10 Clear All button Clears all current settings for print copy scan or fax back to default settings 11 Stop button Cancels th...

Page 23: ...Status Displays active jobs System Displays or closes the System Menu screen Address Book Available on WorkCentre 6015N NI Color Multifunction Printer only Allows you to access the printer address bo...

Page 24: ...ps the current operation Clear All Clears the current settings for print copy scan or fax job to the default settings Redial Pause Available on WorkCentre 6015N NI Color Multifunction Printer only Rec...

Page 25: ...6015N NI Color Multifunction Printer only Fax Settings Configure default fax settings Available on WorkCentre 6015N NI Color Multifunction Printer only System Setup Configure system settings such as t...

Page 26: ...ument name output color paper size number of pages number of sheets and results The status of a maximum of 20 jobs can be printed on the Job History Report Error History Information about System Fail...

Page 27: ...ing to the color mode You cannot reset the meter readings they track the total number of pages printed for the life of the printer Item Description Total Impressions The total number of pages printed...

Page 28: ...numbers Note Available on WorkCentre 6015N NI Color Multifunction Printer only Item Description Speed Dial Create edit and delete speed dial address book entries Group Dial Create edit and delete spe...

Page 29: ...SNMP The default setting is Enable Email Alerts The default setting is Enable CentreWare Internet Services The default setting is Enable LLTD The default setting is Enable Bonjour mDNS The default set...

Page 30: ...FAX Mode When the printer receives an incoming fax the external telephone rings for the time specified by Auto Ans then the printer automatically receives the fax If the incoming data is not a fax th...

Page 31: ...g fax The regulations specify the information that must be included in the header Company Name Specifies the sender name that is recorded in the sender report Your Fax Number Specifies your telephone...

Page 32: ...after a specified amount of time Set the time until the print job is canceled On Specifies the amount of time that the printer waits before it cancels the job The default setting is 30 seconds Off Ca...

Page 33: ...pecifies when to execute a routine to refresh the BTR to prevent curling and improve paper separation Initialize NVM Initializes the settings stored in the non volatile memory NVM except for the netwo...

Page 34: ...to enable and disable the ability to edit the From field when an image is scanned to an email address Item Description Edit From Field Enables or disables the edit From field function USB Setup Use th...

Page 35: ...ifies the sharpness of the copies Auto Exposure Turns Auto Exposure On or Off when copying Auto Exposure suppresses the document background of off white colored paper and show through when copying 2 s...

Page 36: ...g 2 sided thin paper Margin Top Bottom Turns On or Off the copy margins for the top and bottom of the page Margin Left Right Turns On or Off the copy margins for the left and right of the page Margin...

Page 37: ...from the tray setting it can cause a mismatch error Specify the correct paper type and size Item Description Paper Size Specifies the paper size and orientation for the main tray For details see Suppo...

Page 38: ...ress OK 5 Press the arrow buttons to select one of the following Power Saver Mode 1 Reduces power consumption to 15 W or less when the printer is left idle Set the timer from 5 60 minutes The default...

Page 39: ...e counts and system settings To print the System Settings page 1 On the printer control panel press the System button 2 At Information Pages press OK 3 Select System Settings using the arrow buttons 4...

Page 40: ...de Accessing CentreWare Internet Services At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return If you do not know the IP address of yo...

Page 41: ...printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Prin...

Page 42: ...ompany Locating the Serial Number You need the printer serial number to order supplies or to contact Xerox for assistance The serial number is located on a tag on the rear door of the printer The seri...

Page 43: ...lecting a Location for the Printer 45 Connecting the Printer 46 Configuring Network Settings 52 Setting the Date and Time 58 Installing the Software 59 Setting Up Scanning 64 See also Installation Gui...

Page 44: ...ments vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox re...

Page 45: ...side the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal...

Page 46: ...d to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub...

Page 47: ...to a Wireless Network Note Available on WorkCentre 6015NI Color Multifunction Printer only A wireless local area network LAN provides the means to connect two or more devices in a LAN without a physi...

Page 48: ...IN the router provides the security and configuration information to the printer which uses it to connect to the network To connect to a WPS wireless network using the PBC method Note The wireless rou...

Page 49: ...er communicates with the router to resolve setup and configuration information The counter starts counting down from 100 When the printer has the correct information it connects to the router and rest...

Page 50: ...0 Press OK If the printer does not connect to the network within 90 seconds check the network information and try again To connect to a wireless network manually using CentreWare Internet Services 1 A...

Page 51: ...the printer to the computer using a USB cable 1 Ensure that the printer is turned off 2 Connect the B end of a standard A B USB 2 0 cable to the USB Port on the back of the printer 3 Attach the power...

Page 52: ...t network Generally Macintosh computers use either TCP IP or the Bonjour protocol to communicate with a network printer For Macintosh OS X systems TCP IP is preferred Unlike TCP IP however Bonjour doe...

Page 53: ...ce connectivity issues To avoid problems or if your network administrator requires a static IP address for the printer you can assign the IP address to the printer Note You can view the IP address of...

Page 54: ...er device can have the IP address 192 168 1 4 The router could assign the static IP address of the printer to another computer that obtains its IP address dynamically To avoid having the IP address re...

Page 55: ...through CentreWare Internet Services You can view the IP address of your printer from the System Settings Page or on the printer control panel To print the System Settings Page 1 On the printer contr...

Page 56: ...nd click Save Changes Setting Up the Fax Header It is unlawful to send a message from a fax machine without the proper Fax Send Header information The following information must appear on the first tr...

Page 57: ...nd email addresses to the printer address book using the Address Book Editor For details see Adding an Individual Fax Address Book Entry on page 132 Creating a Fax Group on page 134 and Editing Addres...

Page 58: ...ess the Right Arrow button 8 To set the year press the arrow buttons then press OK 9 To select Set Time press the arrow buttons then press OK 10 To set the hour press the arrow buttons then press the...

Page 59: ...Printer on page 55 If the Software and Documentation disc is not available download the latest drivers from www xerox com office WC6015drivers Operating System Requirements Windows XP SP1 and later o...

Page 60: ...ick Next to start the installation 9 When the installation is complete at the Enter Printer Settings screen select the following Share this printer with other computers on the network optional Set thi...

Page 61: ...click Language 4 Select your language then click OK 5 Click Next 6 Click I accept the terms to accept the agreement then click Next 7 At the InstallShield Wizard click Yes to restart your computer the...

Page 62: ...Documentation disc into the appropriate drive on your computer Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office WC6015drivers...

Page 63: ...w 3 Click the plus button under the list of printers 4 Click IP 5 From the Protocol drop down menu select the protocol 6 In the Address field enter the IP address of the printer 7 In the Name field en...

Page 64: ...ing to a shared folder on your computer share the folder set the correct permissions and add the folder as an Address Book entry in CentreWare Internet Services If you are scanning to an FTP server ad...

Page 65: ...ls see CentreWare Internet Services on page 39 Sharing a Folder Using Windows 1 Open Windows Explorer 2 Right click the folder you want to share and select Properties 3 Click the Sharing tab then clic...

Page 66: ...row buttons to select user privileges for the shared folder 9 Click the Options button 10 Do one or more of the following Select Share files and folders using AFP to share this folder with other Macin...

Page 67: ...ext then click Finish At the Server Address window click OK The new server appears in the Server pane at the top of the window For details see Setting Up Scanning to a Shared Folder on Your Computer o...

Page 68: ...ddress of your printer see Finding the IP Address of Your Printer on page 55 2 In CentreWare Internet Services click Address Book 3 Under Network Scan Comp Serv click Computer Server Address Book 4 Cl...

Page 69: ...information SMTP Server IP Address or DNS Name Enter the IP address or DNS name of the SMTP server SMTP Port Enter the default port number for SMTP 25 or select a number from the range provided 5 Sele...

Page 70: ...Installing the Software on page 59 Setting Up Scanning to a Folder on Your Computer With USB 1 Start Express Scan Manager Windows Click Start Programs Xerox Select your printer from the list Double c...

Page 71: ...ter 71 User Guide This chapter includes Supported Paper 72 Loading Paper 75 Selecting Printing Options 81 Printing Envelopes 83 Using Custom Paper Sizes 86 Printing on Both Sides of the Paper 89 Print...

Page 72: ...r and media recommended for your printer is available at www xerox com paper Recommended Media List United States www xerox com europaper Recommended Media List Europe Ordering Paper To order paper tr...

Page 73: ...tails Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage fr...

Page 74: ...l 216 x 356 mm 8 5 x 14 in 216 x 330 mm 8 5 x 13 in Monarch envelope 98 x 190 mm 3 9 x 7 5 in No 10 envelope 241 x 105 mm 4 1 x 9 5 in Supported Custom Paper Sizes Width 76 2 216 mm 3 8 5 in Length 12...

Page 75: ...Tray 75 Loading Paper in the Bypass Tray 78 Setting Paper Types Paper Sizes and Display Screen 79 Loading Paper in the Main Tray The main tray holds up to 150 sheets of paper Note To avoid paper jams...

Page 76: ...idth guides to the edges of the tray 5 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and...

Page 77: ...s of the paper 8 Push in the length guides and slide bar until they stop Note Depending on the size of the paper first push the slide bar toward the printer until it stops Pinch the length guide and s...

Page 78: ...ng on custom size paper define the custom size in the printer properties before printing Loading Paper in the Bypass Tray The bypass tray holds up to 10 pages of paper Paper loaded in the bypass tray...

Page 79: ...and the print side up 6 Adjust the width guides until they touch the edges of the paper 7 If the paper you loaded is different from the paper in the main tray set the correct paper type and size Ensur...

Page 80: ...lay Screen on CAUTION To prevent print quality problems ensure that paper type settings match the paper type loaded in the tray To set the paper size or type for paper in a tray 1 On the printer contr...

Page 81: ...For Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Pri...

Page 82: ...lick Help To select printing options 1 With the desired document or graphic open in your application open the Print dialog box For most software applications click File Print or press CTRL P 2 Select...

Page 83: ...or specialty media The Xerox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Gui...

Page 84: ...side up flaps closed and facing down and the flap side to the right Note To prevent wrinkling on No 10 DL or Monarch envelopes load them with the print side up flaps open and facing away from the pri...

Page 85: ...ed envelope size using the arrow buttons then press OK 9 To return to the Ready screen press Return Printing Envelopes From an Application 1 With the desired document or graphic open in your applicati...

Page 86: ...them 1 Navigate to the list of printers on your computer For Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista click Start Control Panel Hardware and Sound Printers Fo...

Page 87: ...up Note To use the custom paper size select Page Setup and select the custom size that you created from the Paper Size drop down list Printing on Custom Paper Sizes Note Before printing on a custom pa...

Page 88: ...ting on Custom Paper Size Using Macintosh 1 Load the custom size paper For details see Loading Paper on page 75 2 In the application click Page Setup 3 From the Paper Size drop down list select the cu...

Page 89: ...on settings Portrait Landscape Portrait 2 Sided Print Portrait 2 Sided Print Flip on Short Edge Landscape 2 Sided Print Landscape 2 Sided Print Flip on Short Edge Setting Up 2 Sided Printing To set up...

Page 90: ...ded The odd pages are printed page 1 page 3 and then page 5 1 Load the paper to print the even pages Note Load letterhead into the main tray with the printed side down and the top going into the print...

Page 91: ...m other sources can fail to print properly To print from the USB Flash drive 1 Insert the USB Flash Drive into the USB memory port on the printer 2 To select Print From press the arrow buttons then pr...

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Page 93: ...kCentre 6015 Color Multifunction Printer 93 User Guide This chapter includes Making Copies 94 Adjusting Copying Options 96 Changing the Default Copy Settings 101 Limiting Access to Copying 103 5 Copyi...

Page 94: ...om the pages then place them face up in the document feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals 3 On t...

Page 95: ...the feeder first Place only loose sheets of paper in the automatic document feeder Adjust the paper guides so that they fit against the originals Insert paper in the automatic document feeder only whe...

Page 96: ...ettings 98 Image Layout Adjustments 99 Output Adjustments 100 You can adjust numerous options for your copy jobs specify characteristics of the original documents and customize the output For details...

Page 97: ...Mode returns to the default setting after the copy job is complete To modify the default setting see Selecting the Default Copy Settings on page 101 Specifying the Original Size 1 To select Document S...

Page 98: ...the arrow buttons then press OK 2 Do one of the following To select a preset image size press the arrow buttons To set the copy size in increments of 1 press the arrow buttons or use the keypad to set...

Page 99: ...inting Multiple Pages per Side You can copy a single page and have it print multiple times onto one or both sides of the paper The printer reduces the pages proportionally to fit To print multiple pag...

Page 100: ...Collating Copies You can automatically collate multi page copy jobs For example when making three 1 sided copies of a six page document the copies are printed in this order 1 2 3 4 5 6 1 2 3 4 5 6 1 2...

Page 101: ...tem button 2 To select Default Settings press the arrow buttons then pressOK 3 Select Copy Defaults then press OK 4 To select the option you want to change press the Down Arrow button then press OK 5...

Page 102: ...he output Adjusting the setting positively increases the density and darkens the output Examples of low density areas include faces and sky To change the color balance 1 To select Color Balance press...

Page 103: ...OK If prompted enter the four digit password then press OK 3 Select Secure Settings then press OK 4 Select Service Lock then press OK Note Panel Lock must be enabled before setting the service locks...

Page 104: ......

Page 105: ...SB Connected Computer 109 Scanning to a Shared Folder on a Network Computer 110 Scanning to an Email Address 114 Scanning to an FTP Server 115 Scanning Images into an Application on a USB Connected Co...

Page 106: ...ocument Feeder Guidelines Note Available on WorkCentre 6015N NI Color Multifunction Printer only The automatic document feeder accommodates the following originals Width 148 216 mm 4 1 8 5 in Length 2...

Page 107: ...izes up to 216 x 297 mm 8 5 x 11 7 in Use the document glass rather than the automatic document feeder to copy or scan the following types of originals Paper with paper clips or staples attached Paper...

Page 108: ...ss the Scan button press the arrow buttons to select Scan to USB Memory then press OK 3 Press OK 4 Do one of the following To save the scanned file directly to the USB Flash drive select Save to USB D...

Page 109: ...older or click Browse to navigate to another folder 3 Press OK 4 Load the original on the document glass or in the automatic document feeder 5 On the printer control panel press the Scan button 6 To s...

Page 110: ...Before using the printer as a scanner on a network you must 1 Create a shared folder on your computer hard drive 2 Create an address using CentreWare Internet Services or the Address Book Editor point...

Page 111: ...ith Windows computers 11 Select the On check box to the left of File Sharing in the Service pane The folder and its contents are shared with network users 12 Close the Sharing window Note When you ope...

Page 112: ...Path Enter the path of the folder on the FTP server For example if you want the scanned files to go in a folder named colorscans inside the scans folder type colorscans Login Name Enter your computer...

Page 113: ...Scanning WorkCentre 6015 Color Multifunction Printer 113 User Guide 9 Select Continue or Cancel the Action 10 Press OK The printer scans the documents to the shared folder on your computer...

Page 114: ...se the keypad to enter the address Address Book allows you to select an email address from the Address Book Email Group allows you to select a group email address from the Address Book Note When using...

Page 115: ...original on the document glass or in the automatic document feeder 2 On the printer control panel press the Scan button 3 To select Scan to Network press the arrow buttons then press OK 4 At Scan to...

Page 116: ...an Application Notes To use this feature the printer must be connected to the computer with a USB cable Some Windows applications including Office 2007 do not support this feature To import images in...

Page 117: ...t Glass Document Feeder 6 To preview the document or select a portion of the document to scan select Preview The printer scans a preview copy of the image 7 To select a portion of the document to scan...

Page 118: ...ments Last used profile Photo Default 5 Select the paper source Document Glass Document Feeder 6 Select Color format 7 Select a file format BMP TIF JPG PNG 8 Select a resolution for the scanned image...

Page 119: ...for individual jobs once you select the scan mode You can also change the default values of some settings For details see Changing the Default Scan Settings on page 122 Setting the File Format 1 To se...

Page 120: ...ize 1 To select Document Size press the arrow buttons then press OK 2 Select the document size 3 Press OK Making the Image Lighter or Darker 1 To select Lighten Darken press the arrow buttons then pre...

Page 121: ...e Margins 1 To select the margin you want to change press the arrow buttons for Margin Top Bottom Margin Left Right Margin Middle 2 Press OK 3 Adjust the margins from 0 0 2 0 in using the arrow button...

Page 122: ...125 The printer uses the default scan settings on all scan jobs unless you change them for an individual job You can modify the default scan settings To change the default scan settings 1 On the prin...

Page 123: ...the size and image quality of the scanned image file Higher scan resolution produces better image quality and a larger file size To set the scan resolution 1 To select Resolution press the arrow butto...

Page 124: ...setting Sharpest Sharper Normal Softer Softest The default setting is Normal 3 Press OK Changing the Auto Exposure Level 1 To select Auto Exposure Level press the arrow buttons then press OK 2 Select...

Page 125: ...buttons then press OK 2 Select a setting TIFF V6 TTN2 3 Press OK Setting the Image Compression 1 To select Image Compression press the arrow buttons then press OK 2 Select a setting Higher Normal Lowe...

Page 126: ...the four digit password then press OK 4 Select Secure Settings then press OK Note Panel Lock must be enabled before setting the service locks For more information see Changing the Panel Lock Password...

Page 127: ...Printer 127 User Guide This chapter includes Loading Documents for Faxing 128 Basic Faxing 129 Using the Fax Book 131 Selecting Fax Options for Single Jobs 137 Configuring the Printer for Faxing 139...

Page 128: ...tomatic document feeder or the document glass cover then place the original face down in the upper left corner of the document glass Automatic Document Feeder Insert originals face up with the top of...

Page 129: ...ee digit speed dial number Fax Book allows you to select a number from the Fax Address Book For details see Faxing to an Individual in the Address Book on page 133 Group Dial allows you to send the fa...

Page 130: ...ame once then click Properties or Preferences to open the Fax Properties or Printing Preferences window 3 Select the options for the following Quality Paper Size Image Orientation 4 Click OK 5 To open...

Page 131: ...Guide Using the Fax Book This section includes Faxing to an Individual 132 Faxing to a Group 134 You can create and save fax information for individuals or groups You can select saved names and number...

Page 132: ...FAX Address Book 4 In the Directory Listing click the Add button for an entry that is not in use Note The first eight entries in the Address Book correspond to the eight one touch buttons on the left...

Page 133: ...oup Membership b Select the groups to add this entry to then click Add c Confirm the group members then click OK 7 Click OK 8 Click the File menu then select Save All The address book is saved in the...

Page 134: ...owser type the IP address of the printer in the address field then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 55 2...

Page 135: ...9 Confirm the group members then click OK to save the group 10 Click the File menu then select Save All The address book is saved in the printer with the entries Editing Address Book Fax Groups You c...

Page 136: ...e menu then select Save all The address book is saved in the printer with the entries Faxing to an Address Book Group 1 On the printer control panel press the Fax button 2 At Fax to press the Address...

Page 137: ...he default setting is Standard 4 Press OK Making the Image Lighter or Darker 1 On the printer control panel press the Fax button 2 To select Lighten Darken press the arrow buttons then press OK 3 To m...

Page 138: ...inutes press the Forward or Back Arrow buttons c To select a number from 0 59 for minutes press the Up or Down Arrow buttons then press OK 5 Press the green Start button The fax is scanned and saved a...

Page 139: ...e arrow buttons then press OK If prompted enter the password then press OK 3 Select Fax Settings then press OK 4 Change the fax settings as desired 5 Press OK For details on the Fax Settings menu item...

Page 140: ...buttons then press OK 6 Select an option Print Always prints a monitor report for every fax This is the default setting Print on Error prints a monitor report when an error occurs with the fax transmi...

Page 141: ...e current password then press OK c Enter a new four digit password then press OK The default password is 0000 Printing Secure Faxes When the Secure Receive setting is enabled you must enter a password...

Page 142: ...OK 4 Select Secure Settings then press OK 5 At Panel Lock press OK 6 Select Change Password then press OK 7 Enter a new four digit password then press OK The default password is 0000 Limiting Who Can...

Page 143: ...buttons then press OK 5 Press OK to print the report Inserting Pauses in Fax Numbers Some fax numbers require one or more pauses during the dialing sequence To insert pauses in a fax number 1 On the p...

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Page 145: ...Color Multifunction Printer 145 User Guide This chapter includes Cleaning the Printer 146 Adjustments and Maintenance Procedures 157 Ordering Supplies 160 Managing the Printer 163 Moving the Printer 1...

Page 146: ...s Use of such cleaners increase the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these c...

Page 147: ...147 User Guide Cleaning the Scanner 1 Slightly dampen a soft lint free cloth with water 2 Lift and open the scanner 3 Remove any paper or other media from the output tray 4 Wipe the area under the sca...

Page 148: ...ter User Guide 6 Open the document cover 7 Wipe the surface of the document glass until it is clean and dry Note For best results use Xerox Glass Cleaner to remove marks and streaks 8 Wipe the white u...

Page 149: ...rough a gap and cause problems Never use cleaning agents other than water or mild detergent Cleaning the Interior After clearing paper jams or replacing a toner cartridge inspect the inside of the pri...

Page 150: ...tion Printer User Guide Cleaning Inside the Printer 1 Turn off the printer 2 Open the side door 3 Pinch the release tab on the toner cartridge as shown 4 Pull out the toner cartridge Note To avoid spi...

Page 151: ...emove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth 7 Insert the cleaning rod into the hole indicated by the arrow in the middle of the toner cartridge slot Pu...

Page 152: ...tion Printer User Guide 10 Align the black toner cartridge with the rear toner slot Press firmly near the center of the cartridge until it clicks into place 11 Replace the remaining three toner cartri...

Page 153: ...es lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your skin wash it off with cool water and a mild soap I...

Page 154: ...emove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth 7 Insert the cleaning rod into the hole indicated by the arrow in the middle of the toner cartridge slot Pu...

Page 155: ...licks into place 11 Replace the remaining three toner cartridges in the same manner 12 Close the side door Cleaning the Color Toner Density Sensors Note Clean the color toner density CTD sensors when...

Page 156: ...Maintenance 156 WorkCentre 6015 Color Multifunction Printer User Guide 3 Use a dry cotton swab to clean the color toner density sensors 4 Close the rear cover...

Page 157: ...Color Registration 1 On the printer control panel press the System button 2 To select Admin Menu press the arrow buttons then press OK 3 Select Maintenance then press OK 4 Select Auto Regi Adjust then...

Page 158: ...To return to the Ready screen press Return Adjusting the Bias Transfer Roller Use Adjust BTR to specify the bias transfer roller BTR voltage for printing on the selected paper type If the printed imag...

Page 159: ...8 To return to the Ready screen press Return Refreshing the Bias Transfer Roller Use the BTR Refresh procedure to reduce paper curling and improve paper discharge To refresh the bias transfer roller 1...

Page 160: ...liability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control pane...

Page 161: ...contact your local Xerox representative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Ton...

Page 162: ...ote Do not use this procedure repeatedly for a single toner color Running the procedure repeatedly uses the toner supply more quickly Cleaning the Developer Clean Developer runs the developer motor an...

Page 163: ...d on one or two sides A sheet printed on two sides counts as two impressions Printing the System Settings Page 1 On the printer control panel press the System button 2 At Information Pages press OK 3...

Page 164: ...printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can...

Page 165: ...ay and push it into the printer 5 Push in the length guides and slide bar until they stop 6 Fold up the main tray to cover the paper feed 7 Lift and carry the printer as shown in the illustration Note...

Page 166: ...ee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving When moving the printer do not tilt it more than 10 degrees to the...

Page 167: ...WorkCentre 6015 Color Multifunction Printer 167 User Guide This chapter includes General Troubleshooting 168 Paper Jams 171 Getting Help 187 9 Troubleshooting...

Page 168: ...connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications on page 194 CAUTIO...

Page 169: ...n on the printer If the error persists contact your Xerox representative The printer is busy If the Ready Indicator is flashing it is normal A previous print job could be the problem Use PrintingScout...

Page 170: ...oom Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operat...

Page 171: ...Adjusting the paper guides improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 72 Follow proper paper handling an...

Page 172: ...r touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immed...

Page 173: ...Clearing Paper Jams From the Back of the Printer 174 Clearing Paper Jams From the Output Tray 176 Clearing Paper Jams From the Front of the Printer Note To resolve the error displayed on the control...

Page 174: ...Follow the instructions on the control panel display and in the Printer Status window of PrintingScout Press OK Clearing Paper Jams From the Back of the Printer Note To resolve the error displayed on...

Page 175: ...ter 175 User Guide 3 Remove any jammed paper from the back of the printer 4 Lower the levers to their original position 5 Close the rear cover 6 Follow the instructions on the control panel display an...

Page 176: ...ng Paper Jams From the Output Tray Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Push down on the rear cover release and pull the cover open 2...

Page 177: ...rkCentre 6015 Color Multifunction Printer 177 User Guide 4 Lift and open the scanner 5 Remove any paper or other media from the output tray 6 Lower the scanner and close it 7 Lower the levers to their...

Page 178: ...eshooting 178 WorkCentre 6015 Color Multifunction Printer User Guide 8 Close the rear cover 9 Follow the instructions on the control panel display and in the Printer Status window of PrintingScout Pre...

Page 179: ...Xerox approved paper For details see Supported Paper on page 72 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctl...

Page 180: ...h the print side up flaps open and facing away from the printer No 10 DL and Monarch envelopes are wrinkling To prevent wrinkling on No 10 DL or Monarch envelopes load them with the print side up flap...

Page 181: ...areas Please contact your local representative for details Notes To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functionin...

Page 182: ...not use the following Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stap...

Page 183: ...ymptom Cause Solution Faded printouts with multiple colors faded The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications and replace them if necessary...

Page 184: ...ertical black or color streaks or multiple colored streaks or lines Streaks in only one color The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications a...

Page 185: ...r causes partial blanks or creased paper Turn on the printer and leave it on for at least one hour to get rid of the condensation For assistance go to the Xerox Support website at www xerox com office...

Page 186: ...in Compensate for the paper thickness For details see Adjusting Paper Type on page 158 The bias transfer voltage needs to be adjusted for the paper type Adjust the bias transfer roller For details see...

Page 187: ...talled with your Xerox print driver It automatically checks the printer status when you send a print job If the printer is unable to print a PrintingScout alert appears on your computer screen to let...

Page 188: ...ormation for your printer includes online Technical Support Online Support Assistant and driver downloads www xerox com office WC6015support Information Pages Print from the control panel menu Order s...

Page 189: ...89 User Guide This appendix includes Printer Configurations and Options 190 Physical Specifications 191 Environmental Specifications 193 Electrical Specifications 194 Performance Specifications 195 Co...

Page 190: ...white Up to 12 ppm color Up to 15 ppm black and white Functions Copy scan and print Copy scan print and fax Print resolution 1200 x 2400 dpi 1200 x 2400 dpi Paper capacity 150 sheet main tray 10 shee...

Page 191: ...n 410 mm 16 1 in Depth 389 mm 15 3 in 389 mm 15 3 in Height 318 mm 12 5 in 337 5 mm 13 3 in Weight 14 3 kg 31 5 lb 15 2 kg 33 4 lb Total Space Requirements WorkCentre 6015B Color Multifunction Printer...

Page 192: ...6015 Color Multifunction Printer User Guide WorkCentre 6015N NI Color Multifunction Printer WARNING The WorkCentre 6015NI Color Multifunction Printer requires 20 cm 7 9 in separation from the left sid...

Page 193: ...e 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental con...

Page 194: ...Product The WorkCentre 6015 Color Multifunction Printer is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered Un...

Page 195: ...ltifunction Printer 195 User Guide Performance Specifications Item Specifications Printer warm up time Power on 25 seconds or less Recovery from sleep mode 25 seconds or less Note Warm up time assumes...

Page 196: ...Color Multifunction Printer Standard memory 128 MB RAM 128 MB RAM Flash memory 16 MB NVRAM 16 MB NVRAM Fax memory None 2 MB RAM Interfaces WorkCentre 6015B Color Multifunction Printer WorkCentre 6015N...

Page 197: ...orkCentre 6015 Color Multifunction Printer 197 User Guide This appendix includes Basic Regulations 198 Copy Regulations 200 Fax Regulations 203 Material Safety Data Sheets 207 B Regulatory Information...

Page 198: ...radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whi...

Page 199: ...Compatibility Directive 2004 108 EC March 9 1999 Radio Telecommunications Terminal Equipment Directive 1999 5 EC This printer if used properly in accordance with the instructions is not dangerous for...

Page 200: ...Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on whi...

Page 201: ...any of the following Registrant s information Earnings or Income Court Record Physical or mental condition Dependency Status Previous military service Exception United States military discharge certi...

Page 202: ...of a state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents regi...

Page 203: ...the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this prod...

Page 204: ...make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty information Con...

Page 205: ...ee the label on the equipment European Union Radio Equipment and Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for p...

Page 206: ...se of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not...

Page 207: ...ser Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Custome...

Page 208: ......

Page 209: ...WorkCentre 6015 Color Multifunction Printer 209 User Guide This appendix includes All Countries 210 North America 211 European Union 212 Other Countries 214 C Recycling and Disposal...

Page 210: ...may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For re...

Page 211: ...equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental...

Page 212: ...d electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipm...

Page 213: ...ndling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the...

Page 214: ...Recycling and Disposal 214 WorkCentre 6015 Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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