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174

Xerox

WorkCentre

3335/3345 Multifunction Printer

User Guide

Troubleshooting

Summary of Contents for WorkCentre 3335

Page 1: ...Version 2 0 October 2019 702P08153 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide ...

Page 2: ...he United States and or other countries IBM and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are registered trademarks of Microsoft Corporation in the United States and other countries Novell NetWare NDPS NDS IPX and Novell Distributed Print Services are trademarks or regi...

Page 3: ...t View 24 Rear View 25 Internal Components 26 Control Panel 27 Information Pages 29 Accessing and Printing the Information Pages 29 Printing the Configuration Report at the Control Panel 29 Administration Features 30 Xerox CentreWare Internet Services 30 Accessing Xerox CentreWare Internet Services 30 Locating the IP Address of the Printer 30 Automatic Data Collection 31 Maintenance Assistant 31 B...

Page 4: ...as a Web Service on Devices 49 Installing a WSD Printer Manually Using the Add Printer Wizard 50 AirPrint Mopria Google Cloud Print and NFC 51 4 Paper and Media 53 Supported Paper 54 Ordering Paper 54 General Paper Loading Guidelines 54 Paper That Can Damage Your Printer 54 Paper Storage Guidelines 55 Supported Paper Types and Weights 55 Supported Standard Paper Sizes 56 Supported Custom Paper Siz...

Page 5: ...h Drive 108 Scanning to a Shared Folder on a Network Computer 109 Sharing a Folder on a Windows Computer 109 Sharing a Folder Using Macintosh OS X Version 10 7 and Later 109 Adding a Folder as an Address Book Entry Using CentreWare Internet Services 110 Scanning to a Folder on a Network Computer 110 Scanning to an Email Address 111 Scanning to a Computer 112 Sending a Scanned Image to a Destinatio...

Page 6: ...ual Address Book Entry 129 9 Maintenance 131 Cleaning the Printer 132 General Precautions 132 Cleaning the Exterior 132 Cleaning the Scanner 132 Ordering Supplies 138 When to Order Supplies 138 Viewing Printer Supply Status 138 Consumables 138 Routine Maintenance Items 139 Toner Cartridges 139 Drum Cartridges 140 Recycling Supplies 140 Moving the Printer 141 Billing and Usage Information 143 10 Tr...

Page 7: ... 204 Physical Specifications 207 WorkCentre 3335 Printer Configuration Weights and Dimensions 207 WorkCentre 3345 Printer Configuration Weights and Dimensions 207 Physical Specifications for WorkCentre 3335 Standard Configuration 208 Physical Specifications for WorkCentre 3345 Standard Configuration 209 Clearance Requirements for Standard Configuration 210 Environmental Specifications 211 Temperat...

Page 8: ... 223 Fax Regulations 224 United States 224 Canada 225 European Union 226 South Africa 226 New Zealand 226 Material Safety Data Sheets 228 C Recycling and Disposal 229 All Countries 230 North America 231 European Union 232 Domestic Household Environment 232 Professional Business Environment 232 Collection and Disposal of Equipment and Batteries 232 Battery Symbol Note 233 Battery Removal 233 Other ...

Page 9: ...ty 11 Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 21 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued and safe operation of your Xerox printer ...

Page 10: ...tion and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or the connection of external devices can affect the product certification For more information co...

Page 11: ...owing 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Do not use an extension cord or remove or modify the power cord plug Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the cord is connecte...

Page 12: ...sentative to correct the problem if any of the following occurs The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device has been tripped Liquid is spilled into the printer The printer is exposed to water Any part of the printer is damaged L La as se er r S Sa af fe et ty y This printer complies with las...

Page 13: ...er Do not remove the protective covers Hot Warning The metallic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air and is not produced in amounts lar...

Page 14: ...s Use supplies that are designed for your printer The use of unsuitable materials can cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Store all consumables in accordance with the instructions provided on the package or container Keep all consumables away from the reach of children Never throw toner...

Page 15: ... cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to one of the following WorkCentre 3335 www xerox com gwa WorkCentre 3345 www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment Xerox WorkCentre 3335 3345 Multifunction Printer User Guide...

Page 16: ... avoid personal injury Caution Indicates a mandatory action to take to avoid damage to the property Do not touch the part or area of the printer Do not expose the drum cartridges to direct sunlight Do not burn the toner cartridges Do not burn the drum cartridges Do not touch the part or area of the printer 16 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Safety ...

Page 17: ...d curled or wrinkled paper Do not load or use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps Add paper or media Paper jam Lock Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 17 Safety ...

Page 18: ...N Wireless Local Area Network LAN Local Area Network USB Universal Serial Bus Telephone Line Modem Line Postcard Load envelopes in the tray with the flaps closed and facing up 18 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Safety ...

Page 19: ...nd facing up NFC Near Field Communication Weight Data Transmission Paper Feeding Direction Indicator Symbol Description Start Button Stop Button Pause Printing Button Login In Out Button Help Button Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 19 Safety ...

Page 20: ...tatus Button Printer Status Button Language Button Power Wake Button Clear All Button Clear Button Dial Pause Redial Button This item can be recycled For details refer to Recycling and Disposal 20 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Safety ...

Page 21: ... 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States go to one of the following WorkCentre 3335 www xerox com environment WorkCentre 3345 www xerox com environment For product safety information in Europe go to one of the following WorkCentre 3335 www xerox com environment_europe WorkCentre 3345 www xerox com environment_europe Xerox WorkCentre 3335 3345 Multi...

Page 22: ...22 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Safety ...

Page 23: ...Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 23 2 Features This chapter contains Parts of the Printer 24 Information Pages 29 Administration Features 30 More Information 33 ...

Page 24: ...ith 250 Sheet Capacity 3 Bypass Tray 4 Output Tray 5 Control Panel 6 Card Reader Bay for optional NFC Enablement Kit 7 Document Feeder Top Cover 8 Document Feeder Input Tray 9 Document Feeder Output Tray 10 USB Port 11 Control Board Cover 24 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Features ...

Page 25: ... 3345 uses a Reversing Automatic Document Feeder RADF R Re ea ar r V Viie ew w 1 Power Receptacle 2 Power Switch 3 USB Port for Service only 4 Network Port 5 USB Port 6 Telephone Line Socket 7 Extension Telephone Socket 8 Rear Door 9 Duplex Unit Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 25 Features ...

Page 26: ...e er rn na all C Co om mp po on ne en nt ts s 1 Drum Cartridge 2 Toner Cartridge 3 Document Glass 4 Document Glass Cover 5 Document Feeder 26 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Features ...

Page 27: ... Button This button returns you to the active service from the Job Status or Machine Status screens or to a preset service 4 Services Home Button This button provides access to printer features such as copy scan and fax on the touch screen 5 Touch Screen Display The screen displays information and provides access to printer functions 6 Log In Out Button This button provides access to password prot...

Page 28: ...3 Interrupt Button This button pauses the current job to run a more urgent print copy or fax job 14 Dial Pause Button This button inserts a pause in a telephone number when the printer transmits a fax 15 C clear Button This button deletes numeric values or the last digit entered using the alphanumeric keys 16 Alphanumeric Keypad Use the keypad to enter alphanumeric information 28 Xerox WorkCentre ...

Page 29: ...rint Note To print all of the information pages at the bottom of the list touch All Information Pages then touch Print 3 To return to the Home screen touch X P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t a at t t th he e C Co on nt tr ro oll P Pa an ne ell The Configuration Report provides product information including installed options network settings ...

Page 30: ...the IP address of the printer 3 Press Enter or Return L Lo oc ca at tiin ng g t th he e I IP P A Ad dd dr re es ss s o of f t th he e P Pr riin nt te er r You can view the IP address of your printer on the control panel or on the Configuration Report To install print drivers for a network connected printer you need the IP address of your printer You need the IP address to access and configure any ...

Page 31: ...t your computer open a Web browser 2 In the address field type the IP address of the printer 3 Press Enter or Return 4 On the Xerox CentreWare Internet Services Welcome page select the link in the note regarding automated services Selecting this link opens the SMart eSolutions Setup page in Xerox CentreWare Internet Services From this page select Not Enrolled Apply Note Administrator credentials a...

Page 32: ...ting session B Biilllliin ng g a an nd d U Us sa ag ge e I In nf fo or rm ma at tiio on n Billing and printer usage information appears on the Billing Meters information screen The impression counts shown are used for billing For details on viewing this information refer to Billing and Usage Information in the Maintenance chapter 32 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Featu...

Page 33: ... Print information pages from the control panel or from Xerox CentreWare Internet Services select Properties Services Printing Reports Xerox CentreWare Internet Services documentation From Xerox CentreWare Internet Services select Help Order supplies for your printer www xerox com office WC3335supplies www xerox com office WC3345supplies A resource for tools and information including interactive t...

Page 34: ...34 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Features ...

Page 35: ...ring Network Settings 42 Enabling the Printer for Scanning 43 Power Saver Mode 44 Installing the Software 45 Installing the Printer as a Web Service on Devices 49 Installing a WSD Printer Manually Using the Add Printer Wizard 50 AirPrint Mopria Google Cloud Print and NFC 51 Refer to Installation Guide packaged with your printer System Administrator Guide www xerox com office WC3335docs www xerox c...

Page 36: ...network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because typically it is faster than a USB connection and it provides access to Xerox CentreWare Internet Services Note If the Software and Documentation disc is not available you can download the latest drivers at www xerox com office WC...

Page 37: ... the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration refer to Physical Specifications Select a location with adequate clearance to access supplies and to provide proper ventilation To find the clearance requirements for your printer refer to Clearance Requirements for Standard Configuration ...

Page 38: ... home network use an Ethernet cable to connect the printer to a network port Ethernet networks can support many computers printers and devices simultaneously In most cases Ethernet connection is faster than USB and provides direct access to printer settings using Xerox CentreWare Internet Services Wireless Network If your network includes a wireless router or wireless access point you can connect ...

Page 39: ... on nn ne ec ct tiin ng g t to o a a C Co om mp pu ut te er r U Us siin ng g U US SB B To connect using USB you need Windows 7 Windows 8 or later Windows Server 2008 or later or Macintosh OS X version 10 9 or later To connect the printer to the computer using a USB cable 1 Connect the B end of a standard A B USB 2 0 cable to the USB Port on the front right side of the printer 2 Connect the A end o...

Page 40: ... P Pr riin nt te er r Before powering on the printer ensure that the power cord is plugged into the printer and wall outlet and that the power switch is in the off position 40 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Installation and Setup ...

Page 41: ...control panel To power on the printer press the power switch to the Off position first then press the power switch to the On position 2 To turn off the printer Caution To prevent a printer malfunction perform the control panel shutdown first Do not plug or unplug the power cord while the printer is powered on a At the printer control panel press the Power Saver button b Touch Power Down Note When ...

Page 42: ...P however Bonjour does not require printers or computers to have IP addresses With TCP IP protocols each printer and computer must have a unique IP address Many networks and cable and DSL routers have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically assigns an IP address to every computer and printer on the network that is configured to use DHCP If you use a cable or D...

Page 43: ...ils refer to Xerox CentreWare Internet Services Note If your printer is connected using the USB cable you cannot scan to an email address or a network location such as a shared folder on your computer For details refer to the System Administrator Guide at www xerox com office WC3335docs www xerox com office WC3345docs Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 43 Installation and ...

Page 44: ...iving data from a connected device Opening any door or cover on the printer S Se et tt tiin ng g t th he e P Po ow we er r S Sa av ve er r M Mo od de e T Tiim me er rs s a at t t th he e C Co on nt tr ro oll P Pa an ne ell Note You must have administrator credentials to perform the following procedure If you do not have administrator credentials contact the printer administrator 1 At the printer c...

Page 45: ...driver and the Xerox scan driver To install the print and scan driver software 1 Insert the Software and Documentation disc into the appropriate drive on your computer The installer starts automatically If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 To change the language click Language 3 Select your language then click OK 4 Clic...

Page 46: ...the Software and Documentation disc into the appropriate drive on your computer 2 To view the dmg file for your printer on your desktop click the disc icon 3 Open the dmg file then navigate to the appropriate installer file for your operating system 4 To begin installation open the Installer package file 5 To acknowledge the warning and introductory messages click Continue Click Continue again 6 T...

Page 47: ...lick Continue again 9 Enter your password then click OK 10 If prompted to close other installations click Continue Installing 11 To restart click Log Out I In ns st ta alllliin ng g t th he e P Pr riin nt t D Dr riiv ve er rs s f fo or r U UN NI IX X a an nd d L Liin nu ux x Note To install the UNIX print drivers on your computer root or superuser privileges are required This procedure requires an...

Page 48: ...t Driver works with any printer on your network including those printers made by other manufacturers At installation it configures itself for your individual printer upon installation The Xerox Mobile Express Driver works with any printer available to your computer that supports standard PostScript Each time you select Print it configures itself for the correct printer If you travel frequently to ...

Page 49: ...and Printers 2 To launch the Add Device Wizard click Add a Device 3 In the list of available devices select the one you want to use then click Next Note If the printer you want to use does not appear in the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard for details refer to Installing a WSD Printer Manually Using the Add Printer Wizard 4 Click Close Xerox Wo...

Page 50: ...s not listed 6 Select Add a printer using a TCP IP address or hostname then click Next 7 For the Device type field select Web Services Device 8 In the Hostname or IP address field enter the printer IP address Click Next 9 Select an option for sharing the printer with others in your network 10 To identify the printer for sharing enter a share name location and comments to identify the printer Click...

Page 51: ...ou can use Mopria to print from your mobile device to Mopria enabled printers Google Cloud Print Google Cloud Print allows you to print documents from an Internet connected device without using a print driver Documents stored in the cloud a personal computer tablet or smartphone can be sent to the printer from anywhere NFC Near Field Communication Near field communication NFC is a technology that ...

Page 52: ...52 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Installation and Setup ...

Page 53: ...Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 53 4 Paper and Media This chapter contains Supported Paper 54 Loading Paper 58 Printing on Special Paper 75 ...

Page 54: ...emoved from a sheet Use only paper envelopes Print envelopes 1 sided only P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo ou ur r P Pr riin nt te er r Some paper and other media types can cause poor output quality increased paper jams or can damage your printer Do not use the following paper types Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has bee...

Page 55: ... packages of paper until you are ready to load the paper into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from moisture loss or gain Some special media is packaged inside resealable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protection S Su up pp po or rt te ed d P Pa ap ...

Page 56: ... 33 x 8 66 in Index Card 76 2 x 127 mm 3 x 5 in Postcard 100 x 148 mm 3 94 x 5 83 in Postcard 102 x 152 mm 4 x 6 in No 10 envelope 241 x 105 mm 4 1 x 9 5 in No 9 envelope 114 x 162 mm 4 5 x 6 38 in Monarch envelope 98 x 190 mm 3 9 x 7 5 in Index Card 76 2 x 127 mm 3 x 5 in S Su up pp po or rt te ed d C Cu us st to om m P Pa ap pe er r S Siiz ze es s Tray Width Length Bypass Tray 98 216 mm 3 9 8 5 ...

Page 57: ... om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Source Media Types Sizes Thickness Tray 1 or 2 Plain Lightweight Heavyweight Bond Cardstock Recycled Archive A4 Letter Legal Executive Folio Oficio ISO B5 JIS B5 A5 A6 60 163 g 16 43 lb Bypass Tray Plain Lightweight Heavyweight Bond Cardstock Cotton Colored Pre Printed Recycled Archive Transparency Label A4 Letter Legal Executive Folio Ofi...

Page 58: ... ay y To load paper in the bypass tray 1 Open the bypass tray Note If the bypass tray is open and loaded with paper already remove any paper that is a different size or type a To open the bypass tray press the cover 58 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 59: ...b Extend the bypass tray fully Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 59 Paper and Media ...

Page 60: ...2 Move out the length and width guides 60 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 61: ...e paper stack This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid paper jams and misfeeds do not remove paper from the packaging until you are ready to use the paper Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 61 Paper and Media ...

Page 62: ...uch the edges of the paper Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams Load hole punched paper with the holes toward the left side of the printer 62 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 63: ...d and 2 sided printing to load letterhead or pre printed paper place letterhead face up with the top edge going into the printer first Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 63 Paper and Media ...

Page 64: ...5 If the control panel Paper Settings screen prompts you verify the paper size type and color 6 Touch Confirm 64 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 65: ...maximum of 250 sheets of paper 1 Pull out and remove the tray 2 Move out the length and width guides a Pinch the guide lever on each guide b Slide out the guides until they stop c Release the levers Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 65 Paper and Media ...

Page 66: ...an the sheets On a level surface align the edges of the paper stack This procedure separates any sheets that are stuck together and reduces the possibility of paper jams 66 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 67: ...e paper Load paper into the tray with the print side face down Load hole punched paper with the holes toward the right side of the printer Do not load paper above the maximum fill line Overfilling the tray can cause paper jams Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 67 Paper and Media ...

Page 68: ...inter and push in the tray until it stops 6 If the control panel Paper Settings screen prompts you verify the paper size type and color 7 Touch Confirm 68 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 69: ...move the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull out the tray 2 Move out the length and width guides a Pinch the guide lever on each guide b Slide out the guides until they stop c Release the levers Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 69 Paper and Media ...

Page 70: ...he paper On a level surface align the edges of the paper stack This procedure separates any sheets that are stuck together and reduces the possibility of paper jams 70 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 71: ...paper Load paper into the tray with the print side face down Load hole punched paper with the holes toward the right side of the printer Do not load paper above the maximum fill line Overfilling the tray can cause paper jams Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 71 Paper and Media ...

Page 72: ...mpts you verify the paper size type and color 7 Touch Confirm C Co on nf fiig gu ur riin ng g t th he e D Du up plle ex x U Un niit t W Wiid dt th h S Siiz ze e Use the following procedure to change the duplex unit width size 72 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 73: ...th 1 At the back of the printer pull out and remove the duplex unit 2 Adjust the width guide a To access the width guide turn over the duplex unit Note The width guide is located on the bottom of the duplex unit Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 73 Paper and Media ...

Page 74: ...you are using for your print job Note You can use Letter Legal or A4 width sizes c Turn over the tray 3 Insert the duplex unit into the printer then push in the unit until it stops 74 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 75: ...isture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Before loading envelopes into the tray remove air bubbles by setting a heavy book on top of them In the print driver software select Envelope as the paper type Do not use padded envelopes Use envelopes that lie flat on a surface Do not use envelopes wit...

Page 76: ...a To open the bypass tray press the cover 76 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 77: ... If you do not load envelopes in the bypass tray right after you remove the envelopes from the packaging they can bulge To avoid jams flatten the envelopes before loading them into the printer Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 77 Paper and Media ...

Page 78: ... s Note You can print labels only from the Bypass Tray G Gu uiid de elliin ne es s f fo or r P Pr riin nt tiin ng g L La ab be ells s Caution Do not use any sheet where labels are missing curled or pulled away from the backing sheet It could damage the printer Use labels designed for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once 78 Xerox Wo...

Page 79: ...se print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam in the printer In the print driver software select Label as the paper type Before loading labels remove all other paper from the bypass tray L Lo oa ad diin ng g L La ab be ells s iin n t th he e B By yp pa as ss s T Tr ra ay y To load...

Page 80: ...a To open the bypass tray press the cover 80 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 81: ...b Extend the bypass tray fully Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 81 Paper and Media ...

Page 82: ...2 Move out the length and width guides 82 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 83: ...parencies only from the bypass tray G Gu uiid de elliin ne es s f fo or r P Pr riin nt tiin ng g T Tr ra an ns sp pa ar re en nc ciie es s Remove all paper before loading transparencies in the bypass tray Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print quality After loading transparencies change the paper type to Transparency on the printer control ...

Page 84: ... for paper type select Transparency Do not load more than 20 transparencies Overloading the tray can cause the printer to jam Do not fan transparencies 84 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Paper and Media ...

Page 85: ...Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 85 5 Printing This chapter contains Printing Overview 86 Selecting Printing Options 87 ...

Page 86: ...ify the size and type 4 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 5 Select your printer 6 To access the print driver settings for Windows select Properties or Preferences For Macintosh select Xerox Features 7 Select the desired options 8 To send the job to the printer click Print Related Topics Loading Pape...

Page 87: ... saved P Pr riin nt t D Dr riiv ve er r H He ellp p Xerox print driver software Help is available from the Printing Preferences window To see print driver help click the Help button in the bottom left corner of the Printing Preferences window Information about Printing Preferences appears in the Help window on two tabs Contents provides a list of the driver tabs at the top and the areas at the bot...

Page 88: ...es window click the Help button S Se elle ec ct tiin ng g W Wiin nd do ow ws s P Pr riin nt t O Op pt tiio on ns s f fo or r a an n I In nd diiv viid du ua all J Jo ob b To use special printing options for a particular job you can change the Printing Preferences before sending the job to the printer For example if you want the highest print quality when you print a document in Printing Preferences...

Page 89: ...eatures 4 Select the desired options 5 Click Print S Sa av viin ng g a a S Se et t o of f C Co om mm mo on nlly y U Us se ed d P Pr riin nt tiin ng g O Op pt tiio on ns s f fo or r M Ma ac ciin nt to os sh h You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 In th...

Page 90: ...corner click Edit Printer then select options for the print job 4 Click Save As then store the job ticket in your home directory Personally identifiable information such as a Secure Print passcode is not saved in the job ticket You can specify the information on the command line To print using the job ticket type the command lp d Target_Queue oJT path_to_ ticket file_name The following commands ar...

Page 91: ...e e I In nt te er rn ne et t S Se er rv viic ce es s You can view a list of active jobs and delete print jobs from the Active Jobs list in Xerox CentreWare Internet Services You can also print copy move or delete saved jobs For details refer to the Help in Xerox CentreWare Internet Services P Pr riin nt tiin ng g F Fe ea at tu ur re es s P Pr riin nt tiin ng g o on n B Bo ot th h S Siid de es s o ...

Page 92: ...g g Scaling reduces or enlarges the original document to match the selected output paper size In Windows the Scale Options are located in the print driver on the Printing Options tab in the Paper field To access Scale Options click the arrow at the right side of the Paper field select Other Size then select Advanced Paper Size No Scaling This option does not change the size of the page image print...

Page 93: ... prints to return to the list of saved jobs touch Browse P Pr riin nt tiin ng g f fr ro om m a a U US SB B F Flla as sh h D Dr riiv ve e You can print pdf ps pcl prn tiff and xps files directly from a USB Flash drive Note If USB ports are disabled you cannot use a USB card reader for authentication to update the software or to print from a USB Flash drive The system administrator must set up this ...

Page 94: ...aper type 2 sided printing and finishing options 6 Press the green Start button 7 To go back to the last screen touch Back 8 To look for other folders and printable files touch Browse 94 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Printing ...

Page 95: ...Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 95 6 Copying This chapter contains Basic Copying 96 Selecting Copy Settings 99 ...

Page 96: ...on the touch screen or the control panel Touch the right arrow key 6 Change the copy settings as needed Refer to Selecting Copy Settings 7 Press the green Start button To pause or cancel a copy job press the red Stop button To interrupt a copy job press the Interrupt Printing button D Do oc cu um me en nt t G Glla as ss s D Do oc cu um me en nt t G Glla as ss s G Gu uiid de elliin ne es s The docu...

Page 97: ...ller paper sizes D Do oc cu um me en nt t F Fe ee ed de er r D Do oc cu um me en nt t F Fe ee ed de er r G Gu uiid de elliin ne es s When loading original documents into the document feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the document feeder Adjust the paper guides so that they fit against the o...

Page 98: ...45 mm 216 x 356 mm 5 7 x 5 7 in 8 5 x 14 in for 1 sided pages and 176 x 250 mm 216 x 356 mm 6 93 x 9 84 in 8 5 x 14 in for 2 sided pages The maximum feeder capacity is approximately 100 sheets of 75 g m paper 1 Insert original documents face up with page one on top 2 Adjust the paper guides so that they fit against the original documents 98 Xerox WorkCentre 3335 3345 Multifunction Printer User Gui...

Page 99: ...he Right arrow 4 Touch 2 Sided Copying 5 Touch an option 6 Touch OK S Sp pe ec ciif fy yiin ng g t th he e S Siiz ze e o of f t th he e O Or riig giin na all To scan the correct area of the original specify the original size 1 At the printer control panel press the Services Home button 2 Touch Copy 3 On the Copy tab touch the Right arrow 4 Scroll down to and touch Original Size 5 Touch an option P...

Page 100: ...on 2 Touch Copy 3 On the Copy tab touch the Right arrow 4 Scroll down to and touch the Lighten Darken tab 5 Adjust the slider as needed 6 Touch OK A Au ut to om ma at tiic ca alllly y S Su up pp pr re es ss siin ng g B Ba ac ck kg gr ro ou un nd d V Va ar riia at tiio on n When scanning originals printed on thin paper text or images printed on one side of the paper can be seen on the other side Us...

Page 101: ...6 Touch OK E Er ra as siin ng g t th he e E Ed dg ge es s o of f C Co op piie es s You can erase content from the edges of your copies by specifying the amount to erase on the right left top and bottom edges 1 At the printer control panel press the Services Home button 2 Touch Copy 3 On the Copy tab touch the Right arrow 4 Scroll down to and touch Edge Erase 5 Select an option 6 Touch OK P Pa ag g...

Page 102: ...ng g When copying a book magazine or other bound document you can copy either the left or right page onto a single sheet of paper You can copy both the left and right pages onto two sheets of paper or as a single image on one sheet of paper Note Book Copying is disabled unless a preset Original Size is selected 1 At the printer control panel press the Services Home button 2 Touch Copy 3 On the Cop...

Page 103: ... OK 9 Scroll down to and touch Covers 10 Touch an option 11 From the Cover menu choose the desired option Blank Print on Side 1 only Print on Both Sides 12 From the Tray Selection menu under the Cover menu touch the tray from which to print the covers 13 Touch OK 14 On the Copy tab touch the Left arrow 15 Select the Quantity of copies 16 Press the green Start button A Ad dd diin ng g T Tr ra an ns...

Page 104: ...2 Select the number of copies using the keypad 3 Touch the Right arrow 4 To change the options for paper supply to lighten or darken an image or to switch on auto suppression in the ID Card Copy screen touch each tab and make appropriate changes 5 Lift the document cover 6 Place the ID card or a document smaller than half the selected paper supply size in the upper left corner of the document glas...

Page 105: ...g to a Shared Folder on a Network Computer 109 Scanning to an Email Address 111 Scanning to a Computer 112 Sending a Scanned Image to a Destination 113 Adjusting Scanning Settings 114 The system administrator must set up this feature before you can use it For details refer to the System Administrator Guide at www xerox com office WC3335docs www xerox com office WC3345docs ...

Page 106: ...ment glass automatically detects letter 8 5 x 11 in A4 and smaller paper sizes D Do oc cu um me en nt t G Glla as ss s G Gu uiid de elliin ne es s The document glass accommodates original sizes up to 210 x 297 mm A4 8 5 x 11 in Use the document glass rather than the document feeder to copy or scan the following types of originals documents Paper with paper clips or staples attached Paper with wrin...

Page 107: ...ts face up with page one on top 2 Adjust the paper guides so that they fit against the original documents D Do oc cu um me en nt t F Fe ee ed de er r G Gu uiid de elliin ne es s When loading original documents into the document feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the document feeder Adjust th...

Page 108: ...uch screen displays the USB Device Detected screen 3 If the USB Device Detected screen does not display automatically on the control panel touch Scan to USB 4 Change scan settings as needed For details refer to Adjusting Scanning Settings 5 To begin the scan press Start Note Do not remove the USB Flash drive until prompted If you remove the Flash drive before the transfer is complete the file can ...

Page 109: ...lder 5 Click Permissions 6 Select the Everyone group and verify that all permissions are enabled 7 Click OK 8 Click OK again 9 Click Close Remember the Share name for later use S Sh ha ar riin ng g a a F Fo olld de er r U Us siin ng g M Ma ac ciin nt to os sh h O OS S X X V Ve er rs siio on n 1 10 0 7 7 a an nd d L La at te er r 1 From the Apple menu select System Preferences 2 From the View menu ...

Page 110: ...r user name Login Password Enter your computer login password Reenter Password Enter your login password again Name of Shared Directory Enter a name for the directory or folder For example if you want the scanned files to go in a folder named scans type scans Subdirectory Path Enter the path of the folder on the FTP server For example if you want the scanned files to go in a folder named colorscan...

Page 111: ...nt glass or in the document feeder 2 On the printer control panel touch Scan to 3 Touch the Right Arrow button until the Scan To Email screen appears 4 Choose the option for selecting the recipient Keypad This option allows you to enter the email address manually Use the keypad to enter the address Address Book This option allows you to select an email address from the Address Book Note When using...

Page 112: ...e original document click Side to Scan then select an option 1 Sided Scan This option scans only one side of the original document or image and produces 1 sided output files 2 Sided Scan This option scans both sides of the original document or image 2 Sided Scan Short Edge This option scans both sides of the original image on the short edge To select the resolution to scan the image click Resoluti...

Page 113: ...properly configured the Scan To icon appears grayed out on the touch screen To scan an image and send it to a destination 1 Load the original document on the document glass or in the document feeder 2 Touch Scan To Scan Contacts 3 Select an option 4 Select the desired name from the list then touch OK 5 Change scan settings as needed 6 Press the green Start button For details refer to Adjusting Sca...

Page 114: ...fects both the size and image quality of the scanned image file Higher scan resolution produces better image quality and a larger file size 1 At the printer control panel press Clear All then press Services Home 2 Touch Scan To 3 Touch the Right Arrow button until the Scan To Features screen appears 4 Scroll down and touch Resolution 5 Select an option 6 Touch OK S Se elle ec ct tiin ng g 2 2 S Si...

Page 115: ...nts that are printed on thin paper text or images printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors 1 At the printer control panel press Clear All then press Services Home 2 Touch Scan To then touch and hold the Right Arrow button until Scan To Features appears 3 Touch Ba...

Page 116: ...4 Select an option 5 Touch OK 116 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Scanning ...

Page 117: ...ocal Mailbox Documents 124 Sending a Fax to a Remote Mailbox 125 Storing a Fax for Local or Remote Polling 126 Polling a Remote Fax 127 Printing or Deleting Stored Faxes 128 Using the Address Book 129 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC3335docs www xerox com office WC3345docs ...

Page 118: ...ices Home button then touch Fax 3 Address the fax using one or more of the available options Enter Recipient This option allows you to enter a fax number manually Manual Dial Mode This option allows you to insert characters such as Dial Pause in a fax number Device Address Book This option allows you to access the printer address book 4 Adjust additional fax options as needed For details refer to ...

Page 119: ...y detects letter 8 5 x 11 in A4 and smaller paper sizes D Do oc cu um me en nt t G Glla as ss s G Gu uiid de elliin ne es s The document glass accommodates original sizes up to 210 x 297 mm A4 8 5 x 11 in Use the document glass rather than the document feeder to copy or scan the following types of originals documents Paper with paper clips or staples attached Paper with wrinkles curls folds tears ...

Page 120: ... up with page one on top 2 Adjust the paper guides so that they fit against the original documents D Do oc cu um me en nt t F Fe ee ed de er r G Gu uiid de elliin ne es s When loading original documents into the document feeder follow these guidelines Insert originals face up with the top of the page entering the feeder first Only place loose sheets of paper in the document feeder Adjust the paper...

Page 121: ... down and touch Delay Send 4 Use the drop down menu to set the feature to ON 5 Touch the Hour field then touch the arrows to set a number 6 Touch the Minute field then touch the arrows to set a number 7 If your printer is set to display the 12 hour clock touch AM or PM 8 Touch OK A Au ut to om ma at tiic ca alllly y S Su up pp pr re es ss siin ng g B Ba ac ck kg gr ro ou un nd d V Va ar riia at ti...

Page 122: ...2 Touch Fax 3 At the top of the Fax Features screen touch the Right arrow two times 4 Scroll down to and touch Send Header Text 5 Choose either Off or On 6 Touch OK T To o L Liig gh ht te en n o or r D Da ar rk ke en n a an n I Im ma ag ge e 1 At the printer control panel press Services Home 2 Touch Fax 3 At the top of the Fax Features screen touch the Right arrow two times 4 Touch Lighten Darken ...

Page 123: ...er to the System Administrator Guide at www xerox com office WC3335docs www xerox com office WC3345docs To store a fax in a local mailbox 1 At the printer control panel press Services Home 2 Touch Fax Mailboxes 3 Touch Store To Mailbox Local Mailbox 4 Enter a mailbox number and passcode then touch OK Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 123 Faxing ...

Page 124: ... mailbox To print local mailbox documents 1 At the printer control panel press Services Home 2 Touch Fax Mailboxes 3 Touch Print From Mailbox 4 Touch Local Mailbox 5 Enter a mailbox number and pass code and touch Print 124 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Faxing ...

Page 125: ...control panel press Services Home 2 Touch Fax Mailboxes 3 Touch Store To Mailbox Remote Mailbox 4 Enter a remote fax number 5 Enter a remote mailbox number and passcode then touch OK Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 125 Faxing ...

Page 126: ...ther printers When Secure Local Polling is on you create a list of fax numbers that are allowed to access the stored faxes on the printer To store a fax 1 At the printer control panel press Services Home 2 Touch Fax Polling 3 Touch Store Locally for Remote Polling 4 Touch an option 5 Touch OK 126 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Faxing ...

Page 127: ...g local polling on another fax machine To poll a remote fax 1 At the printer control panel press Services Home 2 Touch Fax Polling 3 Touch Retrieve Print Remote Files 4 Type the fax number 5 Touch OK Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 127 Faxing ...

Page 128: ...d Faxes 1 At the printer control panel press Services Home 2 Touch Fax Polling 3 Touch Local File Management then select Print All Files or Delete All Files 128 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Faxing ...

Page 129: ...rs To add a recipient to the Device Address Book 1 At the printer control panel press Services Home 2 Touch Fax Enter Recipient 3 To enter a name fax number or optional email address touch each field then enter the details 4 Touch OK E Ed diit tiin ng g a an n I In nd diiv viid du ua all A Ad dd dr re es ss s B Bo oo ok k E En nt tr ry y 1 At the printer control panel press Services Home 2 Touch F...

Page 130: ...130 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Faxing ...

Page 131: ...erox WorkCentre 3335 3345 Multifunction Printer User Guide 131 9 Maintenance This chapter contains Cleaning the Printer 132 Ordering Supplies 138 Moving the Printer 141 Billing and Usage Information 143 ...

Page 132: ...ything on top of the printer Do not open covers and doors during printing Do not tilt the printer while it is in use Do not touch the electrical contacts or gears Doing so could damage the printer and cause the print quality to deteriorate Ensure that any parts removed during cleaning are replaced before you plug in the printer C Clle ea an niin ng g t th he e E Ex xt te er riio or r Clean the ext...

Page 133: ... Do oc cu um me en nt t G Glla as ss s 1 Slightly dampen a soft lint free cloth with water 2 Remove any paper from the document feeder 3 Open the document cover Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 133 Maintenance ...

Page 134: ...the surface of the document glass until it is clean and dry For best results to remove marks and streaks use a standard glass cleaner 134 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Maintenance ...

Page 135: ...ty Transport CVT glass until it is free of debris and it is clean and dry Note The CVT glass is the long narrow strip to the left of the document glass Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 135 Maintenance ...

Page 136: ...6 Wipe the white underside of the document cover until it is clean and dry 136 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Maintenance ...

Page 137: ...7 Close the document cover Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 137 Maintenance ...

Page 138: ...side these areas Please contact your Xerox representative for details V Viie ew wiin ng g P Pr riin nt te er r S Su up pp plly y S St ta at tu us s You can check the status and percentage of life remaining for your printer supplies at any time using CentreWare Internet Services or the control panel Note To view printer supply status using Xerox CentreWare Internet Services refer the System Adminis...

Page 139: ...on ns s f fo or r t th he e T To on ne er r C Ca ar rt tr riid dg ge e WARNING When replacing a toner cartridge be careful not to spill the toner If any toner spills avoid contact with clothes skin eyes and mouth Do not inhale the toner dust Keep toner cartridges out of the reach of children If a child accidentally swallows toner have the child spit out the toner and rinse the mouth with water Con...

Page 140: ...ame The cartridge can catch fire and cause burn injuries or an explosion R Re ep plla ac ciin ng g a a D Dr ru um m C Ca ar rt tr riid dg ge e When a drum cartridge approaches the end of its usable life span the control panel displays a drum cartridge low message When a drum cartridge is empty the printer stops and displays a message on the control panel Note Each drum cartridge includes installat...

Page 141: ...onal 550 sheet feeder is installed uninstall it before you move the printer If the optional 550 sheet feeder is not fixed to the printer securely it can fall to the ground and cause injury Follow these instructions when moving the printer 1 Turn off the printer and disconnect the power cord and other cables from the back of the printer For details refer to Powering On or Off the Printer 2 Remove a...

Page 142: ...artridges to prevent toner from spilling Caution Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving 5 After moving the printer a Reinstall any parts you removed ...

Page 143: ...per that can be printed on one or two sides A sheet printed on two sides counts as two impressions The machine serial number number of black impressions number of total impressions and the Usage Counters tab appear 3 To view and update all usage counters touch the Usage Counters tab 4 Use the drop down menu to select and view any of the following Impressions Sheets Images Sent Fax Impressions All ...

Page 144: ...144 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Maintenance ...

Page 145: ...3335 3345 Multifunction Printer User Guide 145 10 Troubleshooting This chapter contains General Troubleshooting 146 Paper Jams 150 Print Quality Problems 188 Copy and Scan Problems 193 Fax Problems 194 Getting Help 197 ...

Page 146: ...with the outlet connected to the printer Plug another electrical appliance into the outlet and see if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source within the specifications for the printer For details refer to Powering On or Off the Printer Caution Plug the three wire ...

Page 147: ... to match the tray selected in the print driver or set the paper source to Automatically Select A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g P Pr ro ob blle em ms s Probable Causes Solutions Unsupported or incorrect paper Ensure that you are using a supported paper size and weight for 2 sided printing Envelopes and labels cannot be used for 2 sided printing For details refe...

Page 148: ... the page prints at the rated speed of the printer you could have a network or printer installation issue For help contact the system administrator The job is complex Wait No action is needed The print quality mode in the driver is set to Enhanced Change the print quality mode in the print driver to Standard P Pr riin nt te er r F Fa aiills s t to o P Pr riin nt t Probable Causes Solutions The pri...

Page 149: ...off the printer then turn it on again P Pr riin nt te er r M Ma ak ke es s U Un nu us su ua all N No oiis se es s Probable Causes Solutions There is an obstruction or debris inside the printer Turn off the printer and then remove the obstruction or debris If you cannot remove it contact your Xerox representative C Co on nd de en ns sa at tiio on n h ha as s F Fo or rm me ed d I In ns siid de e t t...

Page 150: ...ased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray After inserting paper in any tray adjust the paper guides in the trays A paper guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the trays select the correct paper type and size on the contro...

Page 151: ...ove it immediately Power off the printer immediately then wait 30 minutes for the fuser to cool After the printer cools try to remove the jammed paper If the error persists contact your Xerox representative Caution Do not attempt to clear any paper jams using tools or instruments Tools and instruments can damage the printer permanently Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 15...

Page 152: ... 1 Bypass Tray and Inside the Front of the Printer 2 Document Feeder Top Cover 3 Document Feeder Input Tray 4 Document Feeder Inside Cover 5 Back of the Printer 6 Duplex Area 7 Tray 1 8 Optional Tray 2 152 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 153: ...in ng g P Pa ap pe er r J Ja am ms s f fr ro om m t th he e D Do oc cu um me en nt t F Fe ee ed de er r 1 Remove any documents from the document feeder 2 Open the document feeder top cover Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 153 Troubleshooting ...

Page 154: ...3 If the paper is jammed in the exit of the document feeder gently pull it out in the direction shown 154 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 155: ... in the entry of the document feeder gently pull it out in the direction shown 5 If the jammed paper cannot be seen perform the following steps to remove it Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 155 Troubleshooting ...

Page 156: ...a Open the inner cover 156 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 157: ...b Gently pull out the jammed paper in the direction shown Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 157 Troubleshooting ...

Page 158: ...c Close the inner cover 158 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 159: ...6 Close the document feeder top cover 7 To remove paper from the document feeder inside cover perform the following steps Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 159 Troubleshooting ...

Page 160: ...a Lift the document feeder 160 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 161: ...b Gently pull out any jammed paper Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 161 Troubleshooting ...

Page 162: ...c Close the document feeder 8 Remove any jammed paper from the document feeder output tray 162 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 163: ...a Raise the document feeder input tray Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 163 Troubleshooting ...

Page 164: ...b Gently pull out the jammed paper in the direction shown 164 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 165: ...ocument feeder input tray d Reload the documents in the document feeder input tray and adjust the guides against the edges of the paper Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 165 Troubleshooting ...

Page 166: ... is torn check inside the printer for pieces of paper then gently remove them If you cannot remove the paper fragments easily contact your Xerox representative 4 When you reload the bypass tray fan the paper and ensure that all four corners align neatly 5 If the control panel prompts you verify the paper size and type on the screen 6 Touch Confirm 166 Xerox WorkCentre 3335 3345 Multifunction Print...

Page 167: ...a am ms s f fr ro om m T Tr ra ay y 1 1 To resolve the error that appears on the control panel clear all paper from the paper path 1 Pull out tray 1 until it stops Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 167 Troubleshooting ...

Page 168: ...straight out as shown If the paper does not move when you pull it or if you do not see the paper in this area refer to Clearing Paper Jams from the Inside the Printer 168 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 169: ...e the tray 4 If the control panel prompts you on the Paper Settings screen verify the paper size type and color 5 Touch Confirm Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 169 Troubleshooting ...

Page 170: ...a am ms s f fr ro om m T Tr ra ay y 2 2 To resolve the error that appears on the control panel clear all paper from the paper path 1 Pull out tray 2 until it stops 170 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 171: ... gently pull it straight out as shown 3 If the paper does not move when you pull it or if you do not see the paper in this area perform the following Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 171 Troubleshooting ...

Page 172: ...a Pull tray 1 out 172 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 173: ...raight up and out as shown If the paper does not move when you pull or if you do not see the paper in this area refer to Clearing Paper Jams from the Inside the Printer Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 173 Troubleshooting ...

Page 174: ...c Push in tray 1 174 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 175: ... in tray 2 5 If the control panel prompts you in the Paper Settings screen verify the paper size type and color 6 Touch Confirm Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 175 Troubleshooting ...

Page 176: ...output tray area gently pull out the paper straight as shown 2 If the paper tears or does not move when pulled refer to Clearing Paper Jams from the Back of the Printer 3 If necessary to resume printing follow any remaining instructions on the printer control panel 176 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 177: ...er r J Ja am ms s f fr ro om m t th he e I In ns siid de e t th he e P Pr riin nt te er r 1 Press the release lever then open the front cover of the printer Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 177 Troubleshooting ...

Page 178: ...2 To remove any jammed paper from inside the printer gently pull it straight out as shown 178 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 179: ...3 Close the front cover Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 179 Troubleshooting ...

Page 180: ...e B Ba ac ck k o of f t th he e P Pr riin nt te er r 1 At the back of the printer remove any jammed paper from the exit area If the paper does not move when you pull it continue to the next step 180 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 181: ...ress the release lever then open the back cover of the printer 3 Gently remove any jammed paper from the back of the printer Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 181 Troubleshooting ...

Page 182: ...id injury use caution If the paper does not move when you pull it continue to the next step 5 If paper is jammed in the fuser perform the following steps a Lower both green levers then open the fuser b Remove the jammed paper 182 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 183: ...hes press down both tabs then lower the paper guide d Remove any jammed paper from the paper guide area e Close the paper guide f Close the fuser 6 Close the back cover Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 183 Troubleshooting ...

Page 184: ...m m t th he e D Du up plle ex x A Ar re ea a 1 To access paper jams in the duplex area pull out the duplex unit from the printer 2 Gently remove any jammed paper from the duplex area 184 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 185: ...tions The paper tray is too full Remove some of the paper Do not load paper past the fill line The edges of the paper are not even Remove the paper align the edges then reload it The paper is moist from humidity Remove the paper from the tray then replace it with new dry paper Too much static electricity is present Try a new ream of paper Do not fan transparencies before loading them in tray Xerox...

Page 186: ...warped or wrinkled paper Remove the paper smooth it out and reload it If it still misfeeds do not use that paper The paper is moist from humidity Remove the moist paper and replace it with new dry paper Using paper of the wrong size thickness or type Use only Xerox approved paper For details refer to Supported Paper L La ab be ell a an nd d E En nv ve ello op pe e M Miis sf fe ee ed ds s Probable ...

Page 187: ...the jammed paper One of the printer doors is open Check the doors on the printer Close any door that is open Note Check for any torn pieces of paper in the paper path then remove the paper J Ja am ms s D Du ur riin ng g A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g Probable Causes Solutions Using paper of the wrong size thickness or type Use only Xerox approved paper For det...

Page 188: ...stent and optimum print quality use paper designed for your printer and set the paper type correctly To maintain optimum print quality follow the guidelines in this section Temperature and humidity affect the quality of the printed output The guaranteed range for optimal print quality is 10 30ºC 50 90ºF and 20 80 relative humidity S So ollv viin ng g P Pr riin nt t Q Qu ua alliit ty y P Pr ro ob b...

Page 189: ...pe setting If printer is located in a high altitude environment adjust the altitude setting of the printer For details refer to the System Administrator Guide at www xerox com office WC3335docs www xerox com office WC3345docs Toner smears or print comes off The output has stains on the back side Change the Paper Type settings in the print driver For example change Plain to Lightweight Cardstock In...

Page 190: ...presentative Streaks appear in the output Replace the Smart Kit Drum Cartridge Contact your Xerox representative The output has a mottled appearance Verify that the paper is the correct size type and weight If not change the paper settings Ensure that the humidity is within specifications For details refer to Selecting a Location for the Printer Ghosting appears in the printed output Verify that t...

Page 191: ...is wrinkled or stained Verify that the paper is the correct size type and weight for the printer and that it is loaded properly If not change the paper Try a new ream of paper Change the Paper Type settings in the print driver In the print driver open the Printing Preferences menu select the Paper Output tab then change the Paper Type setting Envelopes are wrinkled or creased when printed Verify t...

Page 192: ...on that you are using The printed surface of the paper is bumpy 1 Print a solid image over the entire surface of one sheet of paper 2 Load the printed sheet into the tray with the printed side face down 3 Print five blank pages to remove debris from the fuser rollers 192 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 193: ...n from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the original appears on the copy or scan Turn on Background Suppression The image is too light or too dark To lighten or darken the image use the Lighten Darken tab in either the Scan To or Copy function If the prob...

Page 194: ...ment is too light Adjust the resolution Adjust the contrast There is a problem with the telephone connection Verify that the telephone line is working then resend the fax There is a problem with the fax machine of the caller Make a copy to verify that your printer is operating correctly If the copy was printed correctly have the recipient verify the condition of the receiving fax machine The fax r...

Page 195: ...s low Delete stored documents and jobs then wait for the existing job to complete This increases available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents can be reduced based on the available paper supply in the printer Faxes cannot be received automatically The printer is set to rec...

Page 196: ...he problem persists for online support information go to www xerox com office WC3335support www xerox com office WC3345support 196 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 197: ...the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam For many status and warning messages the control panel Help provides additional information C Co on nt tr ro oll P Pa an ne ell H He ellp p To view more information about error or status messages on the control panel touch the Help button The control...

Page 198: ...essages that affect the operation of the printer and the corresponding fault codes Alerts This menu shows alert messages regarding the current job status of the printer and the corresponding alert codes V Viie ew wiin ng g J Jo ob b S St ta at tu us s o on n t th he e C Co on nt tr ro oll P Pa an ne ell To view current or saved jobs on the control panel 1 At the control panel press the Job Status ...

Page 199: ...n as a system administrator For details refer to the System Administration Guide at WorkCentre 3335 www xerox com office WC3335docs WorkCentre 3345 www xerox com office WC3345docs 3 Choose one of the following To restrict users from printing the Information Pages touch System Administrator Only To allow all users access touch All Users 4 Touch OK A Av va aiilla ab blle e I In nf fo or rm ma at tii...

Page 200: ... Address Book including group number group name user name and email address Junk Fax Report The Junk Fax Report displays a record of junk faxes received and the numbers from which they were sent Last 40 Error Messages Report The Last 40 Error Messages Report is a log of the last 40 error messages with number code name date and time Email address book The Email Address Book displays contents of the...

Page 201: ...ges At the printer control panel press Help In Xerox CentreWare Internet Services click Properties General Setup Configuration Print System Data List Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC3335supplies www xerox com office WC3345supplies A resource for tools and information including i...

Page 202: ...202 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Troubleshooting ...

Page 203: ...ifunction Printer User Guide 203 A Specifications This appendix contains Printer Configurations and Options 204 Physical Specifications 207 Environmental Specifications 211 Electrical Specifications 212 Performance Specifications 213 ...

Page 204: ...network printer and includes the following features and options Copy Print Scan Fax Reversing Automatic Document Feeder RADF 50 sheet bypass tray Tray 1 with 250 sheet capacity Optional tray 2 with 550 sheet capacity S St ta an nd da ar rd d F Fe ea at tu ur re es s Print speed WorkCentre 3335 Printer Letter 8 5 x 11 in Maximum 35 prints per minute ppm A4 Maximum 33 ppm WorkCentre 3345 Printer Let...

Page 205: ...rinter 40 copies per minute 2 Sided copy WorkCentre 3335 Printer 12 copies per minute WorkCentre 3345 Printer 12 copies per minute These specifications are for Single Document Multiple Copy SDMC Copy resolution 600 x 600 dpi Maximum copy size Legal 216 x 356 mm 8 5 x 14 in Document feeder WorkCentre 3335 Printer Automatic Document Feeder WorkCentre 3345 Printer Reversing Automatic Document Feeder ...

Page 206: ... touch screen and keypad navigation Connectivity Universal Serial Bus USB 2 0 USB Flash drive Ethernet 10 100 1000 Base T Wireless WiFi Mopria AirPrint Remote Access Xerox CentreWare Internet Services 206 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Specifications ...

Page 207: ...45 0 cm 17 7 in 59 4 cm 23 4 in Weight 15 54 kg 34 26 lb 21 06 kg 46 44 lb W Wo or rk kC Ce en nt tr re e 3 33 34 45 5 P Pr riin nt te er r C Co on nf fiig gu ur ra at tiio on n W We eiig gh ht ts s a an nd d D Diim me en ns siio on ns s Standard Configuration with Tray 1 only Optional Configuration with Tray 1 and Tray 2 Width 46 9 cm 18 5 in 46 9 cm 18 5 in Depth 44 4 cm 17 5 in 50 0 cm 19 7 in ...

Page 208: ...pe ec ciif fiic ca at tiio on ns s f fo or r W Wo or rk kC Ce en nt tr re e 3 33 33 35 5 S St ta an nd da ar rd d C Co on nf fiig gu ur ra at tiio on n 208 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Specifications ...

Page 209: ...pe ec ciif fiic ca at tiio on ns s f fo or r W Wo or rk kC Ce en nt tr re e 3 33 34 45 5 S St ta an nd da ar rd d C Co on nf fiig gu ur ra at tiio on n Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 209 Specifications ...

Page 210: ... ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s f fo or r S St ta an nd da ar rd d C Co on nf fiig gu ur ra at tiio on n 210 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Specifications ...

Page 211: ...umidity Range 10 90 less than 90 when in the packaging Optimum Humidity 30 70 Operating Humidity 20 80 Relative Humidity Note Under extreme environmental conditions such as 10 C 50 F and 85 relative humidity defects can occur due to condensation E Elle ev va at tiio on n For optimum performance use the printer at elevations below 2500 m 8 202 ft Xerox WorkCentre 3335 3345 Multifunction Printer Use...

Page 212: ...z 220 240 VAC 10 198 264 VAC 50 Hz 60 Hz P Po ow we er r C Co on ns su um mp pt tiio on n Energy Saver Mode Sleep Less than 3 5W Continuous printing Less than 700W Ready Standby Less than 50W This printer does not consume electric power when the power switch is turned off even if the printer is connected to an AC outlet 212 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Specifications...

Page 213: ...m for Letter 8 5 x 11 in and 16 ppm for A4 210 x 297 mm WorkCentre 3345 up to 21 ppm for Letter 8 5 x 11 in and 20 ppm for A4 210 x 297 mm Print mode Standard is the fastest print mode Enhanced is half speed or slower Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest print speed Paper type Plain paper prints faster than Cardstock or Heavyweight Paper weight Lightweight prin...

Page 214: ...214 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Specifications ...

Page 215: ...rox WorkCentre 3335 3345 Multifunction Printer User Guide 215 B Regulatory Information This appendix contains Basic Regulations 216 Copy Regulations 221 Fax Regulations 224 Material Safety Data Sheets 228 ...

Page 216: ...n ns s This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordanc...

Page 217: ... performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products with a maximum speed less than 66 A4 images per minute Standard color format products with a maximum speed less than 51 A4 images per minute Introduction The following information has been de...

Page 218: ...ver mode In these modes to enable reduced product power consumption only essential functions remain active The product takes slightly longer to produce the first print after it exits Power Saver mode than it takes in Ready mode This delay is the result of the system waking up from Power Saver mode and is typical of most imaging products on the market You can set a longer activation time or complet...

Page 219: ...rodukt nicht im unmittelbaren Gesichtsfeld platziert werden L Lä är rm me em miis ss siio on n Maschinenlärminformations Verordnung 3 GPSGV Der höchste Schalldruckpegel beträgt 70 dB A oder weniger gemäß EN ISO 7779 I Im mp po or rt te eu ur r Xerox GmbH Hellersbergstraße 2 4 41460 Neuss Deutschland B Br ra as siill Este produto contém a placa SDGOB 1391 código de homologação ANATEL 01693 03269 Es...

Page 220: ...S 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user s authority to ...

Page 221: ...s may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers...

Page 222: ...e information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 C Ca an na ad da a Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions Current bank notes or current paper money Obligation...

Page 223: ...no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor O Ot th he er r C Co ou un nt tr riie es s Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and checks Bank and government bonds and securities Passports and identificat...

Page 224: ...nnect the printer to the following standard modular jack USOC RJ 11C using the compliant telephone line cord with modular plugs provided with the installation kit See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices that can be connected to a telephone line Excessive RENs on a telephone line could result in the devices not ringing i...

Page 225: ... for information Your office could have specially wired alarm equipment connected to the telephone line Make sure that the installation of this Xerox equipment does not disable your alarm equipment If you have questions about what could disable alarm equipment consult your Telephone Company or a qualified installer C Ca an na ad da a This product meets the applicable Industry Canada technical spec...

Page 226: ...his modem must be used in conjunction with an approved surge protection device N Ne ew w Z Ze ea alla an nd d 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom it does not provide any sort of warranty and it does no...

Page 227: ...iated equipment shall be set to operate within the following limits for compliance with Telecom Specifications For repeat calls to the same number There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and For automatic calls to different numbers The equipment shall be set to ensure that automatic calls to different numbers...

Page 228: ...rox com msds European Union WorkCentre 3335 www xerox com environment_europe WorkCentre 3345 www xerox com environment_europe For the Customer Support Center phone numbers go to WorkCentre 3335 www xerox com office worldcontacts WorkCentre 3345 www xerox com office worldcontacts 228 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Regulatory Information ...

Page 229: ...Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 229 C Recycling and Disposal This appendix contains All Countries 230 North America 231 European Union 232 Other Countries 234 ...

Page 230: ...s is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate 230 Xerox WorkCentre 3335 3345 ...

Page 231: ...erox product is part of the program For more information about Xerox environmental programs visit www xerox com environment for WorkCentre 3335 or www xerox com environment for WorkCentre 3345 or for recycling and disposal information contact your local authorities Xerox WorkCentre 3335 3345 Multifunction Printer User Guide 231 Recycling and Disposal ...

Page 232: ... electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local reseller or Xerox representative for end of life take back information C Co olllle ec ct tiio on n a an nd d D Diis sp po os sa all o of f E Eq qu uiip pm me en nt t a an nd d B Ba at tt te er riie es s These symbols on the products and or accompanying docum...

Page 233: ...he European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal B Ba at tt te er ry y S Sy ym mb bo oll N No ot te e This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the requirements set out by the Directive B Ba at tt te er ry y R Re em mo ov va all Batteries s...

Page 234: ...Other Countries Please contact your local waste management authority to request disposal guidance 234 Xerox WorkCentre 3335 3345 Multifunction Printer User Guide Recycling and Disposal ...

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