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Xerox

VersaLink

C8000/C9000 Color Printer

User Guide

Troubleshooting

Summary of Contents for VersaLink C9000

Page 1: ...VERSION 1 0 OCTOBER 2018 702P05390 Xerox VersaLink C8000 C9000 Color Printer User Guide...

Page 2: ...and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered tr...

Page 3: ...trol Panel 23 Power Options 25 Power Saver 25 Entering and Exiting Sleep Mode and Low Power Mode 25 Powering On the Printer 26 Powering Off the Printer 27 Accessing the Printer 28 Logging In 28 Conven...

Page 4: ...e and Personalize 53 Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Hiding or Showing an App on the Home Screen 55 Rearranging Apps on the Home Screen 55 Customi...

Page 5: ...nd White 92 Print Quality 92 Image Options 92 Printing Multiple Pages to a Single Sheet 93 Printing Booklets 94 Using Special Pages 94 Printing Annotations for Windows 96 Printing Watermarks for Windo...

Page 6: ...nance Procedures 147 Color Calibration 147 Color Registration 151 Adjusting Paper Registration 152 Transfer Voltage Adjustment 154 Supplies 155 Consumables 155 Routine Maintenance Items 155 Ordering S...

Page 7: ...rolling Print Quality 216 Paper and Media 216 Solving Print Quality Problems 217 Getting Help 223 Viewing Warning Messages on the Control Panel 223 Viewing Current Errors on the Control Panel 223 Usin...

Page 8: ...243 Eurasian Economic Community Certification 246 Germany 246 Turkey RoHS Regulation 246 Safety Certification 247 Material Safety Data Sheets 248 C Recycling and Disposal 249 All Countries 250 North A...

Page 9: ...11 Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet...

Page 10: ...aluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified...

Page 11: ...cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly gro...

Page 12: ...the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power cor...

Page 13: ...es To avoid a tip hazard do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone p...

Page 14: ...or container Keep all consumables away from the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner...

Page 15: ...rox supplies recycling programs go to www xerox com recycling WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When installin...

Page 16: ...avoided Hot Warning Hot surface on or in the printer Use caution to avoid personal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in ord...

Page 17: ...inding clip Do not use folded creased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not c...

Page 18: ...contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com about xerox environment F...

Page 19: ...Started This chapter contains Parts of the Printer 20 Power Options 25 Accessing the Printer 28 Introduction to Apps 29 Information Pages 30 The Embedded Web Server 32 Installation and Setup 34 Connec...

Page 20: ...anel 4 Center Top Tray 5 Center Bottom Tray 6 Front Door I In nt te er rn na all P Pa ar rt ts s 1 Transfer Roller 2 Fuser 3 Toner Cartridges 4 Main Power Switch 5 Transfer Belt Cleaner 6 Waste Cartri...

Page 21: ...t 6 USB Device Port 7 Right Rear Cover 8 Door A 9 Bypass Tray 10 Door B P Pa ap pe er r T Tr ra ay y O Op pt tiio on ns s 1 Base Model 2 Printer with Tandem Tray Module 3 Printer with Two Tray Module...

Page 22: ...nisher Top Cover 6 Booklet Maker Staple Cartridge optional 7 Booklet Maker Side Cover optional 8 Booklet Maker optional 9 Right Tray Attachment 10 Right Tray 11 Creaser Unit optional 12 Staple Cartrid...

Page 23: ...you to load paper replace supplies and clear jams Displays errors and warnings Provides the Power Wake button used for powering on or off the printer This button also supports the power saver modes an...

Page 24: ...tus Blue Blinks blue once to acknowledge a successful Authentication request Blinks blue once slowly for a print job initiated at the control panel Blinks blue twice slowly for a print job received fr...

Page 25: ...el There are two levels of power saver mode Low Power Timeout The printer shifts from Ready mode to Low Power mode to reduce standby power consumption Sleep Timeout The printer shifts from Low Power m...

Page 26: ...or then press the main power switch to the On position 2 Close the front door 3 At the printer control panel press the Power Wake button Caution To avoid damage to the printer do not unplug the power...

Page 27: ...Wait for the printer to complete the power off procedure When complete the touch screen appears blank Caution To avoid damage to the printer do not unplug the power cord while the printer powers down...

Page 28: ...more information on logging in as system administrator refer to the System Administrator Guide at www xerox com support VLC8000docs or www xerox com support VLC9000docs 5 Touch OK Note To access each...

Page 29: ...reen Some Apps are installed as standard but hid den the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download more A...

Page 30: ...l PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print prov...

Page 31: ...up tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Informa...

Page 32: ...nfiguration Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network conn...

Page 33: ...erver 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note For details about obtaining the IP address of your printer refer to...

Page 34: ...n f fo or r t th he e P Pr riin nt te er r WARNING To avoid personal injury and damage to the printer professional installation of the printer is required 1 Select a dust free area with temperatures f...

Page 35: ...replace the cover place the bottom hooks over the slots in the printer frame Raise the cover into place then replace the two screws Xerox VersaLink C8000 C9000 Color Printer User Guide 35 Getting Sta...

Page 36: ...ch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typically faster than USB and allows you direct...

Page 37: ...h a Category 5 or better Ethernet cable from the printer to the network or router socket Use an Ethernet switch or router and two or more Ethernet cables Connect the computer to the switch or router w...

Page 38: ...g the printer to a wireless network the wireless router must be configured with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with...

Page 39: ...pter is installed remove it only as needed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter 4 Configure the Wi Fi setting...

Page 40: ...ot unplug the power cord while the printer powers down 2 To release the Wireless Network Adapter from the connection panel on the side of the printer gently grasp the adapter and push the release leve...

Page 41: ...If the printer was installed previously in a wireless network environment it could retain setup and configuration information from that environment To prevent the printer from attempting to connect t...

Page 42: ...information the printer accepts the security and configuration information from the router and connects to the network The PBC is a moderately secure way to connect the printer to the network You do n...

Page 43: ...and configuration information If the router does not connect with the printer within 120 seconds the connection attempt stops 11 After the printer restarts wait 20 seconds then to get the network info...

Page 44: ...information refer to the System Administrator Guide at www xerox com support VLC8000docs or www xerox com support VLC9000docs Note Wireless networking is available only on printers with the optional W...

Page 45: ...uter open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address for your printer refer to Finding the IP Address of Yo...

Page 46: ...click the Enable toggle button 5 Click OK 6 Restart the printer then wait 2 minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Google Cloud Print 8 Click Pri...

Page 47: ...or r a a W Wiin nd do ow ws s N Ne et tw wo or rk k P Pr riin nt te er r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automa...

Page 48: ...ces files at C Xerox 7 Select your printer model then click Next 8 If a prompt appears because the print driver was installed previously click Use the driver that is currently installed recommended 9...

Page 49: ...o use does not appear in the list click the Cancel button To add the printer manually use the IP address of the printer For details refer to Installing the Print Driver by Specifying the IP Address fo...

Page 50: ...ferences 2 Click Printers Scanners The list of printers appears on the left of the window 3 For the list of printers click the Plus icon 4 At the top of the window click the Default icon 5 Select your...

Page 51: ...U Ut tiilliit tiie es s f fo or r U UN NI IX X a an nd d L Liin nu ux x For more information on installing print drivers and utilities for UNIX and Linux refer to UNIX and Linux Printing Xerox VersaLi...

Page 52: ...mation for your printer includ ing online technical support Online Support Assis tant and print driver downloads www xerox com support VLC8000support www xerox com support VLC9000support Information P...

Page 53: ...C8000 C9000 Color Printer User Guide 53 3 Customize and Personalize This chapter contains Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personali...

Page 54: ...are configured on the device you can personalize the device to meet specific user needs You can configure your personal Home page to hide or show only the apps that you use You can tailor an app feat...

Page 55: ...eature is disabled 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t t...

Page 56: ...y that the feature is hidden the Eye icon appears with a line across it To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line...

Page 57: ...l P Pa an ne ell To remove the current app customization settings 1 At the printer control panel press the Home button 2 Touch the app required 3 Scroll to the bottom then touch Customize 4 Touch Remo...

Page 58: ......

Page 59: ...d and displayed on the Homescreen There are also apps that are installed as standard but are hidden when your device is used for the first time For more information about customizing the Home screen a...

Page 60: ...count you have direct access to all the available apps for your device An App Gallery account allows you to view and acquire apps install apps on your device and manage your apps and licenses Note If...

Page 61: ...ery opens I In ns st ta alllliin ng g o or r U Up pd da at tiin ng g a an n A Ap pp p f fr ro om m t th he e X Xe er ro ox x A Ap pp p G Ga alllle er ry y Xerox Apps add extend or customize the functi...

Page 62: ...Touch the Person icon a Enter your User Name using the touch screen keypad then touch Enter b Enter your Password using the touch screen keypad then touch Enter or OK 4 Touch Installed The list shows...

Page 63: ...are Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History but...

Page 64: ...rt VLC8000docs C Ch he ec ck kiin ng g t th he e S Su up pp plliie es s S St ta at tu us s a at t t th he e C Co on nt tr ro oll P Pa an ne ell 1 To view status information for the printer supplies to...

Page 65: ...two sides counts as two impressions To view the Billing and Usage Counters 1 At the printer control panel press the Home button 2 Touch Device Billing Usage 3 To view more details touch Usage Counters...

Page 66: ...b Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the printer control panel press the Home button 2 Touch Job...

Page 67: ...es automatically when the required resources are available If the job does not print automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the Home...

Page 68: ...he Home button P Pe er rs so on na all P Pr riin nt t Personal Print allows you to store a document in the printer then print it from the control panel Personal Print is a type of saved job with these...

Page 69: ...ble jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the job 4 Select an option To...

Page 70: ...he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded We...

Page 71: ...em are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the f...

Page 72: ...trator Guide at www xerox com support VLC8000docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that your f...

Page 73: ...iin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox com First time users receive a response email with a user ID and passw...

Page 74: ......

Page 75: ...rox VersaLink C8000 C9000 Color Printer User Guide 75 5 Printing This chapter contains Printing Overview 76 Selecting Printing Options 77 Print Jobs 86 Printing Features 91 Using Custom Paper Sizes 10...

Page 76: ...nter 1 Select the appropriate paper 2 Load paper in the appropriate tray At the printer control panel specify the paper size color and type 3 Access the print settings in your software application For...

Page 77: ...e soft ware application are temporary The application and the computer do not save the settings after the application is closed P Pr riin nt t D Dr riiv ve er r H He ellp p Xerox print driver software...

Page 78: ...vigation path to your list of printers 2 In the list of printers right click the icon for your printer then click Printing preferences 3 In the Printing Preferences window click a tab then select the...

Page 79: ...put tray in the center of the printer Center Bottom Tray Use this option to select the lower output tray in the center of the printer Output Tray Use this option to select the output tray on the right...

Page 80: ...previously defined print presets that have been marked as One Touch pre sets The presets include the default Xerox options and the options you define When you select a One Touch preset button it enabl...

Page 81: ...select stapling options for Finishing click the arrow then select an option 3 To select the output tray for Output Destination click the arrow then select an option Automatic Use this option to have t...

Page 82: ...n UNIX and Linux environments The Xerox print drivers provide a GUI based Graphical User Interface driver dialog for printer feature selections You can select print drivers based on your operating sys...

Page 83: ...th the package For example man xeroxprtmgr Launching Xerox Printer Manager To launch Xerox Printer Manager do one of the following tasks For UNIX log in as root From a terminal window type xosdprtmgr...

Page 84: ...ype lpr Pprinter filename then click Enter M Mo ob biille e P Pr riin nt tiin ng g O Op pt tiio on ns s This printer can print from iOS and Android mobile devices For more information refer to Configu...

Page 85: ...of its required protocols are enabled by default Ensure that you have the latest version of the MOPRIA Print Service installed on your mo bile device You can obtain a free download from the Google Pl...

Page 86: ...ompt touch Delete Note If you do not make a selection within 60 seconds the job resumes automatically 4 To return to the Home screen press the Home button V Viie ew wiin ng g P Pr riin nt tiin ng g o...

Page 87: ...t click Xerox Features 3 For Job Type select Saved Job a Type a job name or select a name from the list b Type a folder name or select a name from the list c To add a passcode click Private type the p...

Page 88: ...rint a Secure Print job touch the job To print all the jobs in the folder touch Print All To delete a Secure Print job touch the Trash icon At the prompt touch Delete To delete all the jobs in the fol...

Page 89: ...s the passcode prompt appears 6 Select an option To print a Personal Print job touch the job To print all the jobs in the folder touch Print All To delete all the jobs in the folder touch Delete All 7...

Page 90: ...pies then click Print For Macintosh select the number of copies then click Print Note If the number of copies is set to 1 one copy will be printed and the job will not be held at the printer Releasing...

Page 91: ...to fit the selected Output Paper Size The scaling amount appears in the percentage box below the sample image No Scaling does not change the size of the page image printed on the output paper and 100...

Page 92: ...ng Options for Windows X Xe er ro ox x B Blla ac ck k a an nd d W Wh hiit te e You can select printing in color or black and white Off use Document Color Use this option to print in color On Use this...

Page 93: ...ontrast You can use the Contrast feature to adjust the variation between light and dark areas of the print job Saturation Saturation allows you to adjust the color strength and the amount of gray in t...

Page 94: ...n the Paper Output list When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the pag...

Page 95: ...a document Adding an insert after designated pages within a document separates sec tions or acts as a marker or placeholder Ensure that you specify the paper to use for the insert pages Insert Option...

Page 96: ...ith certain paper types and sizes can produce unexpected results P Pr riin nt tiin ng g A An nn no ot ta at tiio on ns s f fo or r W Wiin nd do ow ws s An annotation is special purpose text or an imag...

Page 97: ...document Print on Page 1 Only This option prints the annotation only on the first page of the document 7 To save the annotation click the Save Annotation icon 8 To load a previously saved annotation c...

Page 98: ...t content Print in Foreground This option prints the watermark over the text and graphics in the document 7 Click Pages then select the pages to print the watermark Print on All Pages This option prin...

Page 99: ...on the first page of the document in the top left margin Print ID in Margins All Pages This option prints the job identification in the top left margin on every page of the document P Pr riin nt tiin...

Page 100: ...g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 From...

Page 101: ...the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and left margins 7 To save the settings click OK D De ef fiin niin ng g a a C C...

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Page 103: ...ink C8000 C9000 Color Printer User Guide 103 6 Paper and Media This chapter contains Paper and Media Overview 104 Supported Paper 105 Configuring Tray Settings 112 Loading Paper 116 Printing on Specia...

Page 104: ...The Bypass Tray is used to load small amounts of special paper The Tandem Tray Module is mostly used for standard pre set sizes of media The optional Envelope Tray can replace Tray 1 Tray 6 is an opti...

Page 105: ...only paper envelopes Print envelopes 1 sided only P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo ou ur r P Pr riin nt te er r Some paper and other media types can cause poor output qua...

Page 106: ...r handled Do not open sealed packages of paper until you are ready to load the paper into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from moisture lo...

Page 107: ...Bypass Tray Bond Hole Punched Letterhead Plain Pre Printed Recycled Custom 64 105 g m Lightweight Cardstock Lightweight Glossy Cardstock 106 176 g m Cardstock Glossy Cardstock 177 220 g m Heavyweight...

Page 108: ...a an nd da ar rd d P Pa ap pe er r S Siiz ze es s Tray European Standard Sizes North American Standard Sizes Trays 1 and 2 Trays 3 and 4 of the 2 Tray Module A5 148 x 210 mm 5 8 x 8 3 in B5 176 x 250...

Page 109: ...in 8 x 10 203 x 254 mm 8 x 10 in Letter 216 x 279 mm 8 5 x 11 in US Folio 216 x 330 mm 8 5 x 13 in Legal 216 x 356 mm 8 5 x 14 in Tabloid 279 x 432 mm 11 x 17 in 12 x 18 305 x 457 mm 12 x 18 in DL env...

Page 110: ...16 x 279 mm 8 5 x 11 in 8 5 x 13 216 x 330 mm 8 5 x 13 in Legal 216 x 356 mm 8 5 x 14 in Ledger 432 x 279 mm 17 x 11 in Postcard 152 x 229 mm 6 x 9 in S Su up pp po or rt te ed d P Pa ap pe er r T Ty...

Page 111: ...Tray 1 Minimum 100 x 148 mm 3 9 x 5 8 in Maximum 297 x 432 mm 11 7 x 17 in Tray 2 Trays 3 and 4 of the 2 Tray Module Minimum 100 x 148 mm 3 9 x 5 8 in Maximum 320 x 457 mm 12 6 x 18 in Trays 3 and 4...

Page 112: ...Priority 1 tray first If that tray is empty the printer uses paper from the Priority 2 tray 3 Touch OK 4 To return to the Home screen press the Home button C Co on nf fiig gu ur riin ng g T Tr ra ay...

Page 113: ...justments compare the paper size to the current Tray 6 configuration If the paper size matches the tray configuration no tray adjustment is needed 1 Remove the screw that holds the spacer plate at the...

Page 114: ...the tray into the matching hole in the plate 5 To secure the spacer plate install the screw 6 Repeat these steps for the spacer plate at the front of Tray 6 7 On the top of the side gate locate the pi...

Page 115: ...8 Lift the pin then guide it to the required paper size slot 9 To lock the side gate into place release the pin Xerox VersaLink C8000 C9000 Color Printer User Guide 115 Paper and Media...

Page 116: ...hange the media settings The tray guides automatically detect the size of paper that is loaded When trays are configured as Dedicated the control panel displays the media settings for the tray A warni...

Page 117: ...ility of jams Note To avoid jams and misfeeds do not remove the packaging from the paper until you are ready to use it 5 Load the paper in the tray Do one of the following For long edge feed Insert le...

Page 118: ...s to fit the paper pinch the guide locks then slide the paper guides in until they touch the paper 7 Slide the tray back into the printer 8 At the control panel select the correct paper size type and...

Page 119: ...aper size in Trays 3 and 4 refer to Configuring Trays 3 and 4 of the Tandem Tray Module To load the paper in Trays 3 and 4 of the Tandem Tray Module 1 Pull out the tray until it stops Wait for the tra...

Page 120: ...per above the maximum fill line Overfilling the tray can cause paper jams 4 Slide the tray back into the printer 5 At the control panel select the correct paper type and color If letterhead paper is l...

Page 121: ...primarily for small quantity jobs that use special media To load paper in the Bypass Tray 1 Open the Bypass Tray If the tray is loaded with paper remove any paper that is a different size or type 2 Pu...

Page 122: ...bility of jams Note To avoid jams and misfeeds do not remove the packaging from the paper until you are ready to use it 5 Load the paper in the tray For long edge feed and 1 sided printing Load letter...

Page 123: ...nted paper face up with the top edge toward the front Load hole punched paper with the holes to the left For short edge feed and 1 sided printing Load letterhead paper face up with the top edge to the...

Page 124: ...ximum fill line on the width guides Overfilling the tray can cause the printer to jam 6 Adjust the width guides until they touch the edges of the paper 7 At the control panel select the correct paper...

Page 125: ...it stops 2 Wait for the tray to lower and stop 3 The control panel displays the paper tray settings Ensure that you load the correct paper type into the tray Note Do not load custom size paper into T...

Page 126: ...not load paper above the maximum fill line Overfilling can cause paper jams 6 Close the side gate then close Tray 6 7 At the control panel select the correct type and color If letterhead paper is load...

Page 127: ...he quality and construction of the envelopes If you do not get the de sired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their pack...

Page 128: ...C6 and DL Monarch and No 10 To load envelopes in the Bypass Tray 1 Open the Bypass Tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the Bypass Tray right afte...

Page 129: ...a short edge load envelopes face down with the flaps open and flaps toward the left Note For envelopes to print correctly when you load envelopes with the flaps open in the print driver set the orient...

Page 130: ...and No 10 To load the Envelope Tray 1 Pull out the Envelope Tray until it stops 2 Load the envelopes in the tray For envelopes with the flap on a long edge load the envelopes face up with the flaps c...

Page 131: ...confirm the settings touch Confirm L La ab be ells s You can print labels from any tray G Gu uiid de elliin ne es s f fo or r P Pr riin nt tiin ng g L La ab be ells s Use labels designed for laser pri...

Page 132: ...re missing curled or pulled away from the backing sheet It could damage the printer L Lo oa ad diin ng g L La ab be ells s iin n T Tr ra ay ys s 1 1 4 4 Note To load labels in Trays 3 and 4 of the Tan...

Page 133: ...t edge feed insert labels face up with the top edge to the left Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 6 Adjust the length and width guides to fit...

Page 134: ...4 until it stops Wait for the tray to lower and stop Note Ensure that labels are the correct size for the tray Do not load custom size paper into Trays 3 or 4 To change the paper size in Trays 3 and 4...

Page 135: ...ype 2 Move the width guides to the edges of the tray 3 Load labels in the tray For long edge feed load labels face down with the top edge toward the back of the printer For short edge feed load labels...

Page 136: ...een press the Home button B Ba an nn ne er r P Pa ap pe er r You can print banner paper from the Bypass Tray L Lo oa ad diin ng g B Ba an nn ne er r P Pa ap pe er r iin n t th he e B By yp pa as ss s...

Page 137: ...dow enter the width and length of the banner paper then touch OK b To define the paper type touch Type then select the correct paper type c To define the paper color touch Color then select the correc...

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Page 139: ...9000 Color Printer User Guide 139 7 Maintenance This chapter contains General Precautions 140 Cleaning the Printer 141 Adjustments and Maintenance Procedures 147 Supplies 155 Managing the Printer 173...

Page 140: ...in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use sup...

Page 141: ...to prevent stains inside the printer that can deteriorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspe...

Page 142: ...ING If you accidentally get toner on your clothes lightly dust them off as best as you can If some toner remains on your clothes use cool water not hot to rinse off the toner If toner gets on your ski...

Page 143: ...t the unit from the printer c Place the removed waste toner transport unit on a level surface with the openings facing up Caution To avoid toner spills do not lay the waste toner transport unit face d...

Page 144: ...wly push the cleaning rod into the printer until it stops then pull out the rod Repeat this action two more times 5 Return the cleaning rod to its original location 6 To insert the waste toner transpo...

Page 145: ...ition the waste toner transport unit as shown b Press the waste toner transport unit toward the printer until both ends click into place Xerox VersaLink C8000 C9000 Color Printer User Guide 145 Mainte...

Page 146: ...c To lock the waste toner transport unit rotate the locking lever 45 degrees clockwise 7 Close the printer front door 146 Xerox VersaLink C8000 C9000 Color Printer User Guide Maintenance...

Page 147: ...r or zero position shows the best available color setting C Co ollo or r D De en ns siit ty y C Ca alliib br ra at tiio on n Adjusting color density allows you to calibrate the density and balance of...

Page 148: ...est match evaluate the comb pattern in the dark cyan and magenta rows labeled A Mark the section where the bottom comb most closely blends into the background color If the best match is between two co...

Page 149: ...our calibration and save your settings 1 To see the results of your adjustments compare your initial and final Color Reference Pages 2 To save the adjustments touch Save and Exit Otherwise touch Exit...

Page 150: ...Home button 2 Log in as administrator For details refer to the System Administrator Guide at www xerox com support VLC8000docs or www xerox com support VLC9000docs 3 Touch Device Support Color Calibra...

Page 151: ...for both sections is zero to continue on to the next color adjustment touch Next 10 Repeat this process for the medium and dark calibration pages 11 To exit the adjustment procedures touch Next 12 To...

Page 152: ...per for each installed paper tray V Ve er riif fy yiin ng g P Pa ap pe er r R Re eg giis st tr ra at tiio on n 1 At the printer control panel press the Home button 2 Log in as administrator For detail...

Page 153: ...ust registration select the source paper tray a Touch Paper Supply b Touch the desired tray 5 Use the chart that you printed in Verifying Paper Registration then select the side for registration To ad...

Page 154: ...pecify the paper size touch Paper Size then touch the paper size b To select 1 sided or 2 sided for the adjustment touch 2 Sided then touch the needed selection c To save the settings touch OK 7 To ad...

Page 155: ...R Ro ou ut tiin ne e M Ma aiin nt te en na an nc ce e I It te em ms s Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts o...

Page 156: ...he control panel When the waste cartridge is full the printer stops printing and a replace message appears on the control panel Caution To avoid toner spills do not lay the waste cartridge face down o...

Page 157: ...er of the Office Finisher LX Caution Do not perform this procedure when the printer is copying or printing 1 Open the finisher front door 2 Reach into the finisher cabinet and pull the stapler assembl...

Page 158: ...Pinch both sides of the staple pack and remove the staple pack from the cartridge 6 Insert the front side of the new staple pack into the staple cartridge then push the rear side of the new staple pac...

Page 159: ...staple cartridge by the orange handle then insert the cartridge into the stapler assembly until you hear a click 8 Close the finisher front door Xerox VersaLink C8000 C9000 Color Printer User Guide 1...

Page 160: ...1 Open the finisher side cover 2 If the staple cartridges are not visible grip the vertical panels at the left and right of the opening and slide them to the center 3 Hold the tabs on both sides of t...

Page 161: ...e cartridge ensure that the staples are positioned correctly in the cartridge Note The booklet maker uses two staple cartridges Booklet stapling requires that both staple cartridges contain staples 5...

Page 162: ...Ready Finisher Caution Do not perform this procedure when the printer is copying or printing 1 Open the front door of the Business Ready Finisher 2 Hold the stapler assembly by the orange lever R1 an...

Page 163: ...staple cartridge then push the rear side of the staple pack into the cartridge 6 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler assembly until you hear...

Page 164: ...n the front door of the Business Ready Finisher 2 Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the unit 3 To unlock a staple cartri...

Page 165: ...staple cartridge out and up 5 Turn over the staple cartridge 6 To permit the staple cartridge handle to open out and away from the staple pack press in the green tabs then pull back the handle Xerox...

Page 166: ...ple pack as shown 8 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 9 To close the staple cartridge push back the cartridge handle unt...

Page 167: ...turn the booklet maker to its original position then close the finisher door E Em mp pt ty yiin ng g t th he e H Ho olle e P Pu un nc ch h W Wa as st te e C Co on nt ta aiin ne er r A message appears...

Page 168: ...rform this procedure when the printer is copying or printing 1 Open the front door of the printer 2 Lift the horizontal transport cover then open the front transport cover 3 Pull out the hole punch wa...

Page 169: ...the container all the way into the finisher 6 Close the finisher front transport cover then close the horizontal transport cover 7 Close the printer front door Xerox VersaLink C8000 C9000 Color Print...

Page 170: ...beled R4 from its slot near the top left of the finisher Note When you remove the hole punch waste container wait 10 seconds before you reinsert it into the printer The hole punch counter resets after...

Page 171: ...f non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Cov erage could vary outside these areas...

Page 172: ...pill a large volume of toner contact your local Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an expl...

Page 173: ...System Administrator Guide at www xerox com support VLC8000docs or www xerox com support VLC9000docs To view the billing information for your printer 1 At the printer control panel press the Home but...

Page 174: ...10 degrees can cause toner spillage When you move the printer over a long distance to prevent toner from spilling remove the drum cartridge and toner cartridges Caution Do not expose the drum cartridg...

Page 175: ...r Printer User Guide 175 8 Troubleshooting This chapter contains General Troubleshooting 176 Paper Jams 181 Clearing Finisher Jams 195 Clearing Staple Jams 204 Clearing Hole Punch Jams 215 Print Quali...

Page 176: ...rical appliance into the outlet and check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specification...

Page 177: ...the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays at the printer Load the correct paper typ...

Page 178: ...nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The printer is set to a slower printing mode For example the printer is set to print on Heavyweight paper or Envelopes It...

Page 179: ...ted or incorrect paper Ensure that you are using the correct paper Do not use transparencies envelopes labels or reloaded paper for automatic 2 sided printing For details see Supported Standard Paper...

Page 180: ...ature The relative humidity of the room is too high Reduce the humidity in the room Move the printer to a location where the temperature and relative humidity are within the operating specifications F...

Page 181: ...ng illustration shows where paper jams can occur along the paper path 1 Paper Tray Feed Area Door B 2 Bypass Tray 3 Fuser Area Door A 4 Paper Output Area and optional Finisher Transport 5 Paper Trays...

Page 182: ...clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Do not load paper above the maximum fill line After loa...

Page 183: ...it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely then check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push the...

Page 184: ...the Bypass Tray fan the paper then ensure that all four corners are aligned 4 Insert the paper into the Bypass Tray with the print side face down Ensure that the leading edge of the paper lightly touc...

Page 185: ...panel clear all paper from the paper path 1 Lift the release lever then open Door A WARNING The area around the Fuser can be hot Use caution to avoid injury Caution Do not touch the Transfer Roller T...

Page 186: ...tray to remove the paper carefully pull it straight out in the direction shown Note Toner can adhere to the Transfer Roller This residual toner does not affect print quality 186 Xerox VersaLink C8000...

Page 187: ...per from areas A1 and A2 a To open the paper guide pull out handle A1 b Remove any paper in area A1 c Lift handle A1 back into place d To open the paper guide lift handle A2 Xerox VersaLink C8000 C900...

Page 188: ...paper guide swing handle A2 down then push the handle firmly in until the paper guide clicks into place Note If the paper is torn remove all torn pieces from the printer 188 Xerox VersaLink C8000 C90...

Page 189: ...he paper path 1 Pull the release lever then open Door B 2 Remove the jammed paper from the paper tray feed area Note If the paper is torn remove all torn pieces from the printer 3 For paper jammed in...

Page 190: ...em Tray Module is shown 5 For printers with a Tandem Tray Module remove any paper jammed in the Tray 4 paper guide a Grasp handle C then pull the Tray 4 paper guide until it stops b Lift the paper gui...

Page 191: ...c Lower the paper guide cover d Push the paper guide back into position Xerox VersaLink C8000 C9000 Color Printer User Guide 191 Troubleshooting...

Page 192: ...ges of the paper are not even Remove the paper align the edges and then reload the paper The paper is moist from humidity Remove the paper from the paper tray Load new dry paper into the tray Too much...

Page 193: ...s in the tray to match the size of the paper The tray contains warped or wrinkled paper Remove smooth out then reload the paper If it still misfeeds do not use that paper The paper is moist from humid...

Page 194: ...Some paper remains jammed in the printer Recheck the paper path and make sure that you have removed all of the jammed paper One of the printer doors is open Check the doors on the printer Close any d...

Page 195: ...U Un nd de er r t th he e T To op p C Co ov ve er r o of f t th he e O Of ff fiic ce e F Fiin niis sh he er r WARNING Do not perform this procedure while the printer is printing 1 Pull up the lever o...

Page 196: ...ng g J Ja am ms s iin n t th he e F Fiin niis sh he er r T Tr ra an ns sp po or rt t 1 To open the transport cover lift the handle of the center tray straight up 2 Remove the jammed paper Note If the...

Page 197: ...er r C Clle ea ar riin ng g J Ja am ms s iin n t th he e C Ce en nt te er r T Tr ra ay y 1 If the paper is jammed at the exit to the center output tray pull the paper in the direction shown 2 Open the...

Page 198: ...orn remove all torn pieces from the finisher 3 Close the transport cover C Clle ea ar riin ng g J Ja am ms s iin n t th he e B BR R F Fiin niis sh he er r a at t P Po os siit tiio on n 3 3a a 1 If the...

Page 199: ...he paper is inaccessible or if the press User Interface UI prompts you to release the paper turn green handle knob 3b in the direction shown 5 Return green handle 3a to its original position 6 Close t...

Page 200: ...arefully remove the paper If the paper is torn remove all torn pieces from the finisher If the paper is inaccessible or if the press User Interface UI prompts you to release the paper turn green handl...

Page 201: ...f the finisher and locate green lever 3d 2 Move green lever 3d to the right 3 Carefully remove the paper Note If the paper is torn remove all pieces from the finisher 4 Return green lever 3d to its or...

Page 202: ...2 Using the green handle pull out unit 4 until it stops 3 To remove the jammed paper turn green knob 4 in either direction as shown Note If the paper is torn remove all torn pieces from the finisher...

Page 203: ...y Finisher 2 To release the jammed paper turn green knob 4 in the direction shown 3 To remove the paper pull it in the direction shown Note If the paper is torn remove all torn pieces from the finishe...

Page 204: ...L LX X WARNING Do not perform this procedure while the printer is printing 1 Open the front door of the Office Finisher 2 Reach into the finisher cabinet and pull the stapler assembly toward you until...

Page 205: ...ose staples and remove them 6 Pull the staple cartridge clamp firmly in the direction shown to open it 7 Remove the jammed staples by pulling them in the direction shown WARNING The points of the jamm...

Page 206: ...o the locked position 9 Grip the staple cartridge by the orange handle and insert it into the stapler assembly Push it in until it clicks 10 Close the front door of the Office Finisher 206 Xerox Versa...

Page 207: ...hile the printer is printing 1 Open the side cover of the Office Finisher 2 If the staple cartridges are not visible grip the vertical panels at the left and right of the opening and slide them to the...

Page 208: ...on in the finisher Note If you have trouble inserting the cartridge ensure that the staples are positioned correctly in the cartridge Note The booklet maker uses two staple cartridges Booklet stapling...

Page 209: ...door of the Business Ready Finisher 2 Locate and hold the stapler assembly by the orange lever R1 then push it to the right 3 To remove the staple cartridge grasp the orange handle then pull it firml...

Page 210: ...amp in the direction shown until it snaps into the locked position 7 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler assembly until it clicks 8 Return th...

Page 211: ...front door of the Business Ready Finisher 2 Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of unit 3 To remove a staple cartridge from t...

Page 212: ...y from the staple pack Note If you do not see the staple jam remove the staple case 6 To remove the staple case press the rear of the case as shown Note If you can see the staple jam open the clamp on...

Page 213: ...s are sharp Carefully remove the jammed staples 8 Remove the jammed staples then push the clamp in the direction shown until it snaps into the locked position 9 To close the staple cartridge push back...

Page 214: ...insert the staple cartridge and push up on the cartridge handle as shown 11 Return the booklet maker to the original position then close the front door of the Business Ready Finisher 214 Xerox VersaLi...

Page 215: ...X X If the printer stops printing and reports a hole punch jam empty the hole punch waste container For details refer to Emptying the Hole Punch Waste Container in the Office Finisher LX After emptyin...

Page 216: ...factors can affect the quality of the output of your printer For consistent and optimum print quality use paper designed for your printer and correctly set the Print Quality Mode and Color Adjustments...

Page 217: ...sest symptom from the following table then refer to the corresponding solution to correct the problem To more precisely determine the print quality problem you can print a Demonstration Print page For...

Page 218: ...he paper type selection on the control panel or in the print driver Ensure that paper loaded in the paper tray matches your control panel and print driver settings The bias transfer voltage is not pro...

Page 219: ...printed image The paper is outside the recommended specification range Replace the paper with a recommended size and type then confirm that the device control panel and print driver settings are corre...

Page 220: ...For details refer to Supported Paper A printer part is worn or damaged For assistance go to the Xerox Support website at www xerox com support VLC8000support or www xerox com support VLC9000support Th...

Page 221: ...he lens for the affected color Clean the lens for the affected color For details refer to Cleaning the Printhead Lenses White line or lines running through all colors Paper or debris is dragging the b...

Page 222: ...l panel touch Device Support Support Pages Repeating Defects 2 To determine the cause of the printing problem measure the distance between the print defects 95 mm 3 74 in Drum Cartridge 38 mm 1 5 in D...

Page 223: ...ports that you can print These reports include the Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints an...

Page 224: ...or www xerox com support VLC9000support M Mo or re e I In nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Inf...

Page 225: ...olor Printer User Guide 225 A Specifications This appendix contains Printer Configurations and Options 226 Physical Specifications 229 Environmental Specifications 235 Electrical Specifications 236 Pe...

Page 226: ...h 100 sheet capacity Automatic 2 sided printing USB or network connectivity Internal hard disk Embedded spot color table with the ability to swap out for a PANTONE approved color table Custom spot col...

Page 227: ...sheet Top Tray Maximum Print Size Tray 1 297 x 431 8 mm 11 69 x 17 in Tray 2 320 x 457 2 mm 12 598 x 18 in Bypass Tray 320 x 482 6 mm 12 6 x 19 in Banner Pages 320 x 1320 8 mm 12 6 x 52 in Control Pan...

Page 228: ...ce Finisher LX with Booklet Maker BR Finisher with Booklet Maker Wi Fi Kit Hard Drive Internal Card Reader RFID Kit Xerox Precise Color Management System includes software and meter Optional for Xerox...

Page 229: ...81 kg 179 lb B Ba as se e M Mo od de ell w wiit th h a a T Tw wo o T Tr ra ay y M Mo od du ulle e o or r T Ta an nd de em m T Tr ra ay y M Mo od du ulle e Width 62 cm 24 4 in Depth 72 3 cm 28 5 in He...

Page 230: ...n Depth 72 3 cm 28 5 in Height 107 1 cm 42 2 in Weight 136 kg 300 lb B Ba as se e M Mo od de ell w wiit th h T Ta an nd de em m T Tr ra ay y M Mo od du ulle e a an nd d B BR R F Fiin niis sh he er r W...

Page 231: ...1 in Depth 167 8 cm 66 1 in Height without table 80 9 cm 31 9 in C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s w wiit th h a a T Tw wo o T Tr ra ay y M Mo od du ulle e o or r T Ta an...

Page 232: ...th 167 8 cm 66 1 in Height 107 1 cm 42 2 in C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s w wiit th h a a T Tw wo o T Tr ra ay y M Mo od du ulle e a an nd d O Of ff fiic ce e F Fiin n...

Page 233: ...er r Width 197 6 cm 77 8 in Depth 167 8 cm 66 1 in Height 108 cm 42 5 in C Clle ea ar ra an nc ce e R Re eq qu uiir re em me en nt ts s w wiit th h a a T Ta an nd de em m T Tr ra ay y M Mo od du ulle...

Page 234: ...a a T Ta an nd de em m T Tr ra ay y M Mo od du ulle e a an nd d B BR R B Bo oo ok klle et t M Ma ak ke er r F Fiin niis sh he er r Width 205 4 cm 80 8 in Depth 167 8 cm 66 1 in Height 107 1 cm 42 2 i...

Page 235: ...e 15 to 62 5 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C 50 F and 85 relative humid ity printing defects can occur due to condensation inside the printer E...

Page 236: ...ENERGY STAR Program Require ments for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between...

Page 237: ...c cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling program go to www xerox com recycling Xerox VersaLink C8000 C9000 Color Printer User Guide 237 Specifica...

Page 238: ...es reduce print speeds Paper type and weights For faster printing use paper weights of 105 g m or less Paper source Internal paper trays are slightly faster than other paper sources such as the Bypass...

Page 239: ...2 36 ppm 36 ppm 18 ppm 13 8 ppm Coated 1 106 176 g m2 25 ppm 25 ppm 14 ppm 8 5 ppm Heavyweight 2 177 220 g m 2 25 ppm 25 ppm 14 ppm 8 5 ppm Heavyweight 3 221 300 g m2 25 ppm 25 ppm 14 ppm 8 5 ppm Extr...

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Page 241: ...Xerox VersaLink C8000 C9000 Color Printer User Guide 241 B Regulatory Information This appendix contains Basic Regulations 242 Safety Certification 247 Material Safety Data Sheets 248...

Page 242: ...limits for a Class A digital device pur suant to Part 15 and Part 18 of the FCC Rules These limits are designed to provide reasonable protec tion against harmful interference when the equipment is op...

Page 243: ...ct symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of the date indicated April 16 2014 Radio Equipment Directive 2014 53 EU Hereby Xer...

Page 244: ...pean Union Japanese governments and the office equipment in dustry to promote energy efficient copiers printers fax multifunction printers personal computers and monitors Reducing product energy consu...

Page 245: ...et up to 60 minutes The default value is set at 1 minute The total transition time from Ready mode to Sleep mode can take up to 60 minutes To change the Power Saver settings contact your System Admini...

Page 246: ...n terms of device design manufacture and operation For more information go to www blauer engel de B Blle en nd ds sc ch hu ut tz z Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld a...

Page 247: ...s Agency Standard T V Rheinland US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 T V Rheinland Europe IEC 60950 1 2005 A1 2009 A2 2013 EN 60950 1 2006 A11 20...

Page 248: ...ur printer go to North America www xerox com safety data European Union www xerox com about xerox environment_europe For the Customer Support Center phone numbers go to www xerox com worldcontacts 248...

Page 249: ...Xerox VersaLink C8000 C9000 Color Printer User Guide 249 C Recycling and Disposal This appendix contains All Countries 250 North America 251 European Union 252 Other Countries 254...

Page 250: ...ully consistent with global regulations applica ble at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material Thi...

Page 251: ...f the program For more information about Xerox environmental programs visit Xerox VersaLink 8000 Color Printer www xerox com about xerox environment Xerox VersaLink 9000 Color Printer www xerox com ab...

Page 252: ...harge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of cha...

Page 253: ...our waste disposal service or the point of sale where you pur chased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation B Bu us siin ne...

Page 254: ...Other Countries Please contact your local waste management authority to request disposal guidance 254 Xerox VersaLink C8000 C9000 Color Printer User Guide Recycling and Disposal...

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