Xerox VersaLink C9000, User Manual, Page: 218 / 255

Symptom
Probable Causes Solutions
• Page margins are
inconsistent.
• The image is not centered on
the page or the margins are
not consistent.
A paper registration adjustment is
needed. To adjust the image position on the
page, use the paper registration
procedure. For details, refer to
Adjusting Paper Registration .
Faded printouts with multiple
colors. The toner cartridges are not Xerox
®
toner cartridges.
Verify that the toner cartridges
meet specifications. Replace the
cartridges if necessary.
The paper is outside the
recommended specification range. Replace the paper with a
recommended size and type, then
confirm that the device control
panel and print driver settings are
correct. For details, refer to
Supported Paper .
The paper type in the paper tray is
heavier than the paper type
selection on the control panel or in
the print driver. Ensure that paper loaded in the
paper tray matches your control
panel and print driver settings.
The bias transfer voltage is not
properly adjusted for the paper
type. Verify that the paper types set in
the device control panel and the
print driver match the paper loaded
in the tray.
The settings in the application or
print driver are incorrect. Print the Demonstration Print from
the Information Pages menu. For
details, refer to
Printing
Information Pages . If the
Demonstration Print looks correct,
the printer is printing properly.
Verify that the application and the
print driver selections are correct
for your print job.
The paper is damp. Replace the paper.
The high-voltage supply is
defective. For assistance, go to the Xerox
®
Support website at www.xerox.
com/support/VLC8000support or
www.xerox.com/support/
VLC9000support
.
218 Xerox ® VersaLink ® C8000/C9000 Color Printer
User Guide
Troubleshooting