Xerox VersaLink C7000 Customer Expectation And Installation Manual Download Page 20

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IN ST A LLA T ION

V E R SA LIN K® C 7 0 00 SE R IE S

Customer Expectation and Installation Guide

3 Maintenance and Support

This section helps define the support and services that Xerox will supply and what is expected of the customer.

Customer/Operator Maintenance

Support Services

Call Procedure

The Xerox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the Customer
Support Center at the following toll-free phone numbers:

Technical Support Contact Information

Geography

Country

Phone Number

North America

1-800-821-2797 (Base Business)

Canada

1 800 939 3769

Mexico

01.800.00.Xerox (93769) Opción 2

South America

Argentina

0800-222-XEROX (0800-222-93769)

Bolivia, Plurinational State of

0800-222-XEROX (0800-222-93769)

Brazil

4004-4050 (capitais e regiões metropolitanas)

0800 979 3769 (demais localidades)

Chile

800-200-600

Colombia

+01 8000 410071 / (571) 489 0071

Ecuador

no number

Falkland Islands

no number

Guyana

no number

Paraguay

0800-222-XEROX (0800-222-93769)

Peru

no number

Suriname

no number

Trinidad and Tobago

no number

Uruguay

0800-222-XEROX (0800-222-93769)

Venezuela

+0800 7746837

Western Europe

Austria

0043 1 207 9000

Belgium

32 2 713 14 52

352 48 01 23 (Luxembourg)

Cyprus

no number

Denmark

70107288

Faroe Islands

00 298 344001

Finland

(09) 6937 9666

France

0 825 012 013

Germany

069 999915632

Gibraltar

no number

Greece

801 11 93769

Greenland

+299 36 35 34

Iceland

+354 440 9000

Ireland

1890 925 050

Italy

199 309 241

Liechtenstein

no number

Luxembourg

32 2 713 14 52

352 48 01 23 (Luxembourg)

Malta

no number

Monaco

0825 03 30 10

Netherlands

020 6563620

Norway

815 00 308

Portugal

707 200 578

Spain

902 200 169 opción 2

Sweden

0771-17 88 08

Switzerland

043 299 90 00

United Kingdom

0870 900 5501

Summary of Contents for VersaLink C7000

Page 1: ... VersaLink C7020 C7025 C7030 Color Multifunction Printer Xerox VersaLink C7000 Color Printer Customer Expectation and Installation Guide Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer Xerox VersaLink C7000 Color Printer ...

Page 2: ...ding Specifications 12 3 Maintenance and Support 16 Customer Operator Maintenance 16 Support Services 16 Call Procedure 16 Product Sustainability 17 Supplies and Consumables MFP 17 Supplies and Consumables SFP 18 4 Installation 19 Roles and Responsibilities 19 Primary Customer C7020 C7025 C7030 Applications 19 Connectivity for Remote Services 20 Installation Planning 21 Main Components 21 Space Re...

Page 3: ...de iv 5 Operational Considerations 25 Image Quality Expectations 25 Print Expectations 25 Network Connectivity Expectations 26 Scanning Expectations 26 Security Expectations 27 Non standard paper sizes 27 Service Uptime 27 Solutions 27 Operational Definitions 28 Customer Agreement 29 ...

Page 4: ...ntirely new and yet entirely familiar way to interact that includes a tablet like experience with gesture based touchscreen controls and easy customization Mobile and Cloud Ready Instant connectivity to cloud and mobile devices right from the user interface with access to pre loaded cloud hosted services that let you work where when and how you want Benchmark Security Full multi level protection f...

Page 5: ...andard w o Center Tray Option 2x200 Sheet w Center Tray Option Stacked 2x200 Sheet Standard w Center Tray Options Feeder Options Base Model with 1 Tray 520 Sheets STM no stand 520 Sheets 1TM with stand 520 Sheets 3TM with stand 2080 sheets TTM 2000 Sheet Tandem Tray Module Trays 3 and 4 2000 Sheet High Capacity Feeder HCF Envelope Tray 60 envelope capacity Finisher Options Integrated Office Finish...

Page 6: ...unning at less than maximum speed And as we all know there are other times that for any number of reasons a job isn t running and the machine sits idle It s a natural part of the printing business So to calculate Duty Cycle Xerox took into account these normal conditions as well as the anticipated shift usage per week to consider all factors that a machine and its operators may encounter when runn...

Page 7: ...h Finnish Turkish Greek Russian Czech Polish Hungarian or Romanian Catalan Arabic Certifications 508 compliance Adobe CTS Air Print Bonjour Conformance Office CC FIPS140 2 CC Open SSL CC Common Criteria security Cerner EPEAT Gold NOM EAC BIS India Citrix Client Drivers IPV6 Logo Office McAfee Meditech Microsoft WHQL Mopria WI FI WI FI Direct Windows 10 mobile compatible SAP Note Some certification...

Page 8: ...n interface to third party access control devices such as coin machines and card readers Operating Environment Operating Environment C7020 C7025 C7030 C7000 35ppm Required Temperature Range 50º F 10º C to 82º F 28º C Required Relative Humidity 10 RH to 85 RH Altitude above sea level Max of 8 200 ft 2 500 meters Sound Power Levels Printing 6 70 B A or less 20 ppm 6 45 B A 25 ppm 6 50 B A 30 ppm 6 7...

Page 9: ...onal Print Print from USB Sample Set Saved Job Scaling Secure Print Skip Blank Pages Store and Recall Driver Settings Two sided Printing as default Xerox Earth Smart Driver Settings Print from USB Allows walk up printing from Type A USB port Supports direct printing from computer via Type B USB port Supported file formats PDF JPEG TIFF XPS Xerox Mobile Express Driver X MED Makes it easy for mobile...

Page 10: ... 1 Quantity 1 to 999 Resolution max Up to 600 x 600 dpi Reduce Enlarge Variable zoom from 25 to 400 in 1 increments Features Copy Image Preview Automatic Background Suppression Book Copying with Center Erase Booklet Creation requires HDD Annotations Page Numbers Comments Date Stamp Bates Stamp requires HDD Collation Darkness Control Edge Erase ID Card Copy N up Reduce Enlarge 25 to 400 Image Shift...

Page 11: ...irectory Access Address list via LDAP Windows Archive Directory Exchange Notes Domino Downloaded address list comma separated file format Email signatures 128 character max email message body user configurable email EWS confirmation sheet options Scan to Email S MIME Encryption Email Signing requires Smart Card option Auto send to self Fax C7020 C7025 C7030 Fax Features Standard Fax Build Job Opti...

Page 12: ...nds Security C7020 C7025 C7030 C7000 Security Features Standard HDD Overwrite 256 bit Encryption FIPS 140 2 compliant Common Criteria Certification ISO 15408 Secure Print Secure Fax Secure Email Integration Network Authentication SSL SNMPv3 Audit Log Access Controls User Permissions Firmware Verification Security Certificate Management Automatic Self Signed Certificate Creation Certificate Revocat...

Page 13: ...ces regardless of vendor across your enterprise Xerox Device Manager provides Device monitoring and troubleshooting Extensive reporting and discovery of new devices Usage collection chargeback and billing capabilities Xerox Device Types for SAP Environment Xerox together with SAP through our Gold level membership in the SAP Printer Vendor Program provides seamless connectivity between SAP systems ...

Page 14: ...tional Operating Systems Windows 7 8 10 Server 2000 Server 2003 Server 2008 Server 2008 R2 Server 2012 Mac OS version 10 10 10 11 10 12 Citrix Redhat Enterprise Linux IBM AIX 7 2 HP UX 11iv3 Oracle Solaris 11 3 Fedora Core 24 SUSE 13 2 Features Unified Address Book Configuration Cloning Scan Preview Fax Preview Xerox Extensible Interface Platform Xerox App Gallery Xerox Standard Accounting Role Ba...

Page 15: ...ets min A4 SEF 20ppm 16 sheets min 25ppm 19 sheets min 30ppm 23 sheets min 35ppm 26 sheets min B4 SEF 20ppm 13 sheets min 25ppm 16 sheets min 30ppm 20 sheets min 35ppm 22 sheets min B5 SEF 20ppm 11 sheets min 25ppm 14 sheets min 30ppm 17 sheets min 35ppm 20 sheets min A3 SEF 20ppm 11 sheets min 25ppm 14 sheets min 30ppm 17 sheets min 35ppm 19 sheets min Letter 8 5x11 LEF 20ppm 20 sheets min 25ppm ...

Page 16: ...60 216 gsm Supported Media Types Bond Plain Paper Cardstock Custom Envelopes Hole Punched Labels Heavyweight Labels Letterhead Lightweight Cardstock Lightweight Glossy Cardstock Lightweight Glossy Cardstock Reload Pre Printed Recycled 1 Tray Module 3 Tray Module Capacity Trays 1 3 520 sheets each Standard Sizes Min A5 SEF 8 5x5 5 SEF Max A3 SEF 11x17 SEF Custom Sizes Min 5 5x7 2 140 x 182mm Max 11...

Page 17: ...6 Supported Media Types Bond Plain Paper Cardstock Custom Hole Punched Labels Heavyweight Labels Extra Heavyweight Labels Letterhead Lightweight Cardstock Heavyweight Cardstock Pre Printed Envelope Tray Optional Replaces Tray1 Capacity Up to 60 envelopes Sizes 10 Commercial 9 25 x 4 125 in Monarch DL C5 Custom sizes 3 9 x 5 8 in to 6 4 x 9 5 in 98 x 148 mm to 162 x 241 mm Weights 20 lb bond to 24 ...

Page 18: ...heets larger than 190 x 148mm is supported Office Finisher LX Optional Capacity Stacking Tray 2 000 sheets unstapled or 1 000 sheets single stapled or 750 sheets dual stapled 8 5 x 11 in A4 Center Lower Tray is not available when Office Finisher LX is installed Sizes 7 2 x 8 3 in to 11 7 x 17 in 182 x 210 mm to 297 x 432 mm Weights 16 lb bond to 80 lb cover 60 to 256 gsm Multi position Stapling 50...

Page 19: ... paper stocks and or misuse of the media settings may cause machine damage or poor image quality Using media at run modes other than that recommended for the grade may cause poor image quality and machine damage Envelope printing should not be used as a primary application Envelopes without windows are supported through the bypass tray in sizes Monarch DL C5 and No 10 other custom sizes are suppor...

Page 20: ... Brazil 4004 4050 capitais e regiões metropolitanas 0800 979 3769 demais localidades Chile 800 200 600 Colombia 01 8000 410071 571 489 0071 Ecuador no number Falkland Islands no number Guyana no number Paraguay 0800 222 XEROX 0800 222 93769 Peru no number Suriname no number Trinidad and Tobago no number Uruguay 0800 222 XEROX 0800 222 93769 Venezuela 0800 7746837 Western Europe Austria 0043 1 207 ...

Page 21: ... based on 5 area coverage Black Extra Hi Cap Toner Cartridge NA EU SOLD 106R03737 23 6K ISO Standard Yellow Extra Hi Cap Toner Cartridge NA EU SOLD 106R03738 16 5K ISO Standard Magenta Extra Hi Cap Toner Cartridge NA EU SOLD 106R03739 16 5K ISO Standard Cyan Extra Hi Cap Toner Cartridge NA EU SOLD 106R03740 16 5K ISO Standard Black Hi Cap Toner Cartridge NA EU SOLD 106R03741 16 1K ISO Standard Yel...

Page 22: ...tridge NA EU SOLD 106R03760 10 1K ISO Standard Black Std Cap Toner Cartridge NA EU SOLD 106R03761 5 3K ISO Standard Yellow Std Cap Toner Cartridge NA EU SOLD 106R03762 3 3K ISO Standard Magenta Std Cap Toner Cartridge NA EU SOLD 106R03763 3 3K ISO Standard Cyan Std Cap Toner Cartridge NA EU SOLD 106R03764 3 3K ISO Standard Black Hi Cap Toner Cartridge DMO SOLD 106R03765 10 7K ISO Standard Yellow H...

Page 23: ...s Transfer Roll transfer belt cleaner and Waste Toner Cartridge etc as needed X Provide Help Line support X Provide spared parts X Provide service X Primary Customer C7020 C7025 C7030 C7000 SFP Applications _________________________________________________________________________________________________________________________ _______________________________________________________________________...

Page 24: ... and by selecting documentation for their desired product If unsuccessful the Customer should go to Xerox com and select Technical Product Support within the Contacts link to determine the appropriate contact for further support Connectivity Information 8 See Table Below Setup Remote Services on Xerox device Use the following to begin the establishment of Remote Services for your new Xerox device ...

Page 25: ...ed X X X SFP Dimensions and Weight Unpackaged Configuration Width Depth Height Weight Base Unit 23 23 in 590 mm 26 41 in 670 8 mm 25 08 in 637 mm 119 71 lb 54 3 kg Base Unit with Single Tray with Stand Module 24 24 in 615 7 mm 26 41 in 670 8 mm 44 04 in 1118 6 mm 171 08 lb 77 6 kg Base Unit with Three Tray Module 24 24 in 615 7 mm 26 41 in 670 8 mm 44 04 in 1118 6 mm 178 75 lb 81 8 kg Base Unit wi...

Page 26: ...er 25 5in 648 9mm 26 4in 670 8mm 30 2in 767 9mm Full Model 6 Tray1 1TM TTM 3TM HCF 36 7in 932 mm 26 4in 670 8mm 44in 1118 6mm Full Model 7 Tray1 1TM TTM 3TM with Office Finisher booklet maker 47in 1194 mm 26 8in 681 8mm 44in 1118 6mm Full Model 8 Tray1 1TM TTM 3TM with Office Finisher booklet maker HCF 59 4in 1510 3mm 26 8in 681 8mm 44in 1118 6mm Full Model 9 Tray1 1TM TTM 3TM with Integrated Offi...

Page 27: ...ired including the space to the nearest obstruction The dimensions reflect both typical and hallway installations and are absolute minimums Don t work in a confined space At least 39 inches 1 m space is needed for safe working A gap of 4 inches 100 mm is required at the rear of the IOT for airflow to the fans This is also sufficient for the DADF when raised MFP C7020 C7025 C7030 SFP C7000 ...

Page 28: ...ble Telephone wall jack should be within 7 of the middle left side of the back of the unit 1 Telephone Service Supported Sole use non switchboard direct dial RJ11 6 position 4 pin modular jack Single analog line 2 For 3 line fax additional lines must meet the same requirements 3 Analog Fax over VOIP is not supported 4 T 38 and SIP FOIP is supported Optional Convenience Staple optional Requires sep...

Page 29: ...sing composite grays which contain a visually neutral combination of C M Y and K Pages are not guaranteed to print and bill as monochrome unless the Black and White output color mode is selected in the print driver Quality Color Management Print Resolution The appearance of the document displayed on the computer monitor screen may not match the output print due to the following reasons The range o...

Page 30: ...nnectkey devices work with iPad all models iPhone 3GS or later and iPod touch 3rd generation or later running the latest version of iOS For printing from a Mac the device must be running Mac OS X 10 7 or later to support AirPrint The device submitting the AirPrint job must be on the same subnet as the printer To allow devices to print from different subnets configure your network to pass multicast...

Page 31: ... Non standard paper sizes Plain paper with a feed length below 5 5in 140mm may jam more frequently which may require replacement of the fuser unit Therefore paper transport capability is not guaranteed to meet the spec for plain paper with a feed length below 5 5in 140mm Recommended paper to maximize image quality and product reliability is Xerox Vitality Multi Purpose 20 75gsm or Xerox Premier 80...

Page 32: ... can be physically run through the device Maximum Print Area Largest area that can be printed on a substrate Media Substrate The material that can be imaged through a device e g uncoated coated cover stock transparency etc Multi Function Printer Copier A device that can be A4 or A3 with capabilities of scan fax email and can be integrated with multiple solutions Operator Maintenance Maintenance ta...

Page 33: ...tomer Expectation and Installation Guide 29 Customer Agreement I have reviewed this document and understand the specifications listed ______________________________________________________________ Customer ...

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